2020 FORD EXPLORER Complaints

Was driving vehicle and during acceleration, heard a loud bang. No warning lights came on in the small distance I continued to drive into a gas station to safety evaluate the vehicle and find the cause of the sound. Entire contents of transmission fluid pan leaked onto the ground at the gas station that the fire department had to be called to help clean and car was towed to dealership. Still no warnings at this time and car had been to dealership for oil change just few weeks prior. When care was finally turned on days later at the dealership I received a warning that the powertrain control system has detected one of the transmission shift solenoids is not responding as expected. The dealership then informed me that there was a hole in the pan and that the entire transmission needs to be replaced on a vehicle less that 4 years old and 73,960 miles on it. Per the dealership it appears as though there was some catastrophic failure inside the transmission that shot off something and damaged the pan from the inside. I believe this to be an faulty issue with Ford Manufacturing and believe that they should be at least partially liable for the cost to repair.

The contact owns a 2020 Ford Explorer. The contact stated that while in reverse, the camera screen went blank. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000. Parts distribution disconnect.

AWD control failure creating these messages: No Hill-Assist No Collision-Assist No Traction Control Service AdvanceTrac Service AWD The result is no AWD.

2020 Explorer VIN: [XXX] Summary [Recall] Back Over Prevention: Sensing System: Camera Description The remedy is under development. Owner notification letters are expected to be mailed june 26, 2023. Owners may contact ford customer service at 1-866-436-7332. Ford's number for this recall is 23s23. This recall expands and replaces nhtsa recall number 23v-022. Vehicles previously repaired under 23v-022 will need to have the new remedy performed. Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov. Read less

2020 Ford Explorer purchased in January 2021. Since owning this vehicle, we have experienced numerous (10+) situations where at a light or entering traffic with our foot on the brake pedal and waiting to proceed the car starts to acerate on its own and jump forward 4'-6' before it stops. I have visited my dealer Jones Ford in Charleston, SC and reported this issue a couple of times over the past few years. As usual they were unable to replicate the issue in shop or find a service code that relates to this problem. On Thursday, [XXX], 2023, while horizontally parking my vehicle in Georgetown, SC in front of an electrical pole (with support wires holding it in place), with my foot on the brake pedal coming to a stop, the engine accelerated and jumped the curb hitting the steel wires causing damage to my front and right side. The following Monday, [XXX] I brought the Explorer into the dealer to investigate the problem since it was still under an extended warranty. After spending a week at the dealer, they return the vehicle unable to find anything wrong and charged me over $200 for a service inspection (Invoice Included). At that point I contacted Ford Customer Service directly and after numerous calls and emails they denied that anything was wrong with my Explorer and closed the case (email included). Since January 2024, I have incurred 5 additional occurrences, and the last one was last week while I was parking the car in reverse...it jumped and struck the parked vehicle behind me. Thank goodness there was no damage to either vehicle. Over the past weekend in continuing to research this problem I came across an AP Article from June 2023 discussing this problem with 2020-22 Ford Explorers (article included). This is why I am lodging this complaint; Ford was well a where of this dangerous situation that my wife and I faced over the years. When the vehicle would accelerate it was very scary, and you honestly were not positive the car would stop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

While in motion a 4wd fault is detected that also makes forward pre crash unavailable. The fault resets when the engine is cycled and remains out for sporadic amounts of time I.e one week, one month, three months... Due to the fault resetting the dealer is unable to confirm cause and the sporadic nature make it difficult to replicate. The dealer was given a DTC 0f C0631-7F but was not able to verify it do to the code not being present at time of service. There is an Internal Tech. service bulletin for said code but is only before if code is present at time of service

The contact owns a 2020 Ford Explorer. The contact stated while driving 30-35 MPH, the brakes, traction control, and other unknown warning lights were illuminated. Additionally, several unknown warning lights were illuminated. The contact was able to continue driving. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the front axle disconnect actuator or the intermediate shaft needed to be replaced with a revised part. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin Number: 21-2174. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

Transmission cooler is leaking, hairline crack in cooler line on external cooler on transmission we looked online and it said 2020 ford explorers 2.3 engine that was a recall but says my specific vehicle isn’t recalled but i believe it should be.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, exhaust fumes were present inside the cabin of the vehicle and an excessively loud exhaust sound was coming from the exhaust system. The vehicle was taken to the local mechanic to be diagnosed. The contact was informed that the weld on the catalytic converter was cracked. The contact was informed that the catalytic converter needed to be repaired or replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 38,000.

The defroster lines are peeling off of the rear window. In the Winter season it make visibilty difficult to see. Dealer stated there is no fix or warranty for this repair to reach out to insurance. Ford needs to issue a recall for this safety issue.