2020 FORD EXPLORER Complaints

Had recall for parking brake fixed, soon after I’d be on interstate or intersection and it would lose power wrench and check power train system light came on. Took to dealership and they said it was parking pawl sylenuod. Had repaired left the shop didn’t even get home and it did the same: Mechanic said it was gas pedal sensor repaired that and same thing happened it may go real fast or not go . I worked for uber and lyft and have been out of work for a few months. Car setting at dealership and the say I need to pay for a new power train module because my cars lost it brains. So I got recall fixed and my cars went to hell in a hand basket. Now another recall is issued but no resolution. It is a huge safety issue when your gas pedal gets a not responsive to your foot touching the pedal then it accelerating without touching the gas pedal. I’m lucky I didn’t die in it. This year model just needs to be lemoned out. Oh also when it starts messing up airbag not working driver assist not working all the safety features go haywire. I feel ?? sure this is all related to the recall and ford will be hearing from me or a lawyer one.

I contacted a Ford Dealerhip for recall work on XXX. There are multiple outstanding recalls on this VIN, and the dealership refused to make the required repairs. The dealership's name is [XXX] @ 22702 TX-249, Tomball, TX 77375. I have supporting text message correspondence substantiating my claims. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The transmission malfunctioned on the Interstate. The car started jumping and then would slow way down to about 33 MPH with the RPM's super high and then kick back in and speed up super fast and I would have to brake constantly. I almost hit the car in front of me at one point. A different point in the same trip the car behind me had to slam on it's brakes to stop from hitting me when the car lost power. I got off the Interstate at the very next exit and took back roads home. The transmission has been inspected by a Ford Dealership and they said it was the transmission going out. At first there were no warning lights and after it started jumping and starting. Then a few days later the engine light and power train warning lights came on.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after his wife had parked the vehicle, the message "Parking Malfunction" was displayed and the vehicle rolled forward. The parking brake was activated to prevent the vehicle from rolling away. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 84,612.

My driver window won’t stay up once it gets to the top it goes back down. The underbody is starting to detach. It is shifting hard and makes a loud noise. Worse at low speeds and applying brakes . The tire pressure sensors all went out at one time

The transmission shifts into park while driving causing the vehicle to jerk and slow down or stall. I contacted Ford and they stated that this was not a safety issue and that this was an advance notice and that no remedy is available until June 2027. They refused to provide a loaner vehicle until this time when the recall is "released". June of 2027 is a year from now and I drive this car daily with small kids and I am afraid that this vehicle will stall while driving and cause harm or death to my family members.

The sunroof shade malfunctioned and feel while driving obstructing view and could possibly have caused an accident. Took to dealer and they said it was a common thing that happens with the moonroof shade coming off the tracks. They said it was not covered under warranty and was going to be a 2k repair. Or pin it up and don’t use the shade. The the car is only 5 years old and shade possibly used 4 times a year. For such a new car and unused component should not fail that abruptly or severely. There is no warning light and no prior sagging to the incident. Kids were in the car and were terrified by the car roof coming down at highway speeds and completely obstructed rear visibility.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 30-45 MPH, the vehicle stopped unexpectedly. On another occasion while driving 25-35 MPH, the transmission was shifting and the vehicle bucked. There was an abnormal thumping and metal-against-metal sound coming from the vehicle. There was a grabbing coming from the vehicle. The seat belt became tight while the pretensioner had deployed after detecting the failure. The contact was concerned about driving the vehicle. There were no warning lights illuminated. The contact associated the failure with NHTSA Campaign Number: 26V402000 (Power Train). While preparing to tow the vehicle, the failure recurred. The vehicle was towed to the local dealer, who was unable to duplicate the failure. The dealer informed the contact to pick up the vehicle. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 38,000.

With people in the backseat, the seats decided to fold out of nowhere from the previous recall where the seat released buttons on the second row get stuck. Even though it’s very clear that these buttons need to be replaced and I took it to a Ford dealership they said that they were fine even though the buttons literally are stuck in no matter what and ever so slightly touching them causes the seats to fold. The passengers in the second row were not injured, but very easily could’ve been.

First the fuel pump control module went out and now for the 3rd time the electrical to the fuel pump control module has faulted