2020 FORD EXPLORER Complaints

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the messages “Four Wheel Drive Fault Service Required”, “Hill Start Assist Not Available”, “Pre-Collision Assist Not Available”, “Service Advanced Track”, and “See Manual” were displayed. The contact stated that the vehicle almost stalled when the messages were displayed. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was repaired by the dealer. The contact stated that the warning messages recurred. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the odor of exhaust fumes was present inside the cabin of the vehicle. The vehicle was taken to the local dealer who diagnosed that the exhaust flex pipe had cracked and needed to be replaced. The vehicle was not yet repaired. Also, while driving at various speeds the vehicle inadvertently shut off. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 24,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at 10 MPH, the vehicle lost power and would not shift out of gear. The contact stated that he observed a whining noise emanating from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the residence. The vehicle was taken to a dealer where it has not yet been diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.

The Police Department where I work is experiencing a high quantity of AWD Module error messages on our 2020 Ford Explorer Interceptors. We have 14 of these vehicles and so far 5 of them have had the same issue. The latest vehicle with the error is the VIN number above. An internet search on the issue states that the AWD system is not functioning properly and recommends service ASAP. Even though we have extended warranties up to 60K miles, the issue is not being covered. We are told that the AWD module is not part of the drive train and therefore will not be covered. In all instances the module has been replaced and re-programmed. The best deal repair cost we have found at our local Ford dealerships is $698.00. Has this issue been submitted or at least investigated for a recall? The date of the LATEST incident is shown below.

I bought my 2020 Ford Explorer Platinum new in November of 2020--right during the COVID pandemic when businesses weren't opened, so there was no place to go for the largest time. I had already retired from my job of [XXX] years. I have another vehicle, Jeep Wrangler, which I try to drive, too. My Explorer only has 7,818 miles on it and my 2018 Jeep Wrangler has 10,681 miles--the point I'm trying to make is I don't go anyplace that much! I have noticed for quite sometime, my Explorer has a burning smell and the hood and front side would be so hot--it was too hot to touch! I only drive about 9 miles to the local grocery store or Walmart and by the time I get home and pull it in the garage. it's hot and smells light something burning/scorched. I'm afraid it's going to catch on fire and cause my house to burn. About two years ago, I took it over to my dealer which was at that time Bob Bowen Ford in Brazil, IN. The service manager is a dud and doesn't seem to care about troubleshooting problems. They did take the vehicle in their shop and supposedly looked at it but told me it was probably some oil that had spilled over, causing that hot smell. No, that is not the reason. The other day I had the hood up, when the heat or air conditioning is on, it starts throwing out really hot, very hot air. I also want to say the hood does not have a safety latch on it which could be another concern! I also noticed that at the top inside the vehicle, it says the passenger air bag is off. I've tried to figure out how to turn it on, but I can't find any instructions on doing that. Then, of course, like you already know, the recall on the rear camera has not been fixed. I received my letter from Ford dated November 2023, that the parts were available to repair my vehicle. I called my Ford dealer on [XXX] about getting that recall fixed and they said they couldn't get the parts. I'm going to take my Explorer over this week and let them know there is a problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

[XXX] [XXX] Description On your vehicle, a rear axle bolt may fracture. Safety Risk If your vehicle was previously repaired for this issue under recall [XXX] to apply the electronic parking brake when the vehicle is shifted to park, a further repair is needed to prevent rear axle bolt fracture. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half-shafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. Loss of the vehicles forward power increases the risk of crash and injury. The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied, increasing the risk of crash and injury. Remedy Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer for the repair of the rear axle bolts free of charge parts and labor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The backup camera sometimes does not come on. The Bluetooth connection does not work. The dash screen which displays the camera view, radio, clock, etc will sometimes remain black while the car is on. Other times, the screen will not turn off when the car is off, even after opening the driver's door, causing the battery to drain faster.

I purchased a used 2020 Ford Explorer ST. The vehicle is having significant transmission issues and I’ve owned the vehicle for five months. This is absolutely a safety issue as at times, the vehicle stalls while merging into traffic, which could cause an accident. The vehicle also sometimes downshifts randomly while traveling at highway speed, which could also cause a serious accident. I have contacted Ford and they are refusing to fix the issue and said I am responsible for all costs associated to the problem. The transmission in this particular model (10 Speed) has numerous issues and is the subject of several safety bulletins. Ford is well aware of the problem, but has not provided a remedy for this issue and has not issued a recall. Brand new, this vehicle costs approximately $64,000 and has significant safety issues approximately four years after it was built. I used this vehicle to transport my family, including my infant daughter. I believe Ford is putting my family and other families at risk by refusing to provide assistance. It should be noted, the powertrain warranty for this vehicle is 60,000 miles or five years (whichever is first). My problems began at 62,000 miles and they said there is nothing they can do. I am a police officer and my wife is a nurse. It is embarrassing and shameful that Ford would allow this vehicle to continue with these problems and not provide a remedy, even outside of warranty.

Vehicle has 91000ish miles and I have been told by the Mall of Georgia Ford dealership my vehicle has failure in the transmission. This is a 2020 its is a 4 year old car there is no way the transmission should be going out in only last 4 years. This is our family car most of the miles are from the Hwy. I live in Atlanta Ga. This issue could have left us stranded in the middle of a 6 lane highway. Possibility resulting in a major multiple car pile up. Based on my research this is a known problem with late model Ford Explorers it is unknown if this has been inspected by. The manufacturer, police, or insurance. There was not warnings or lights that notified me of a problem. Thank you for your consideration on making Ford recall theses vehicles.

My backup camera hasn’t been reliable for over 2 years. Also my audio and GPS do not work. If I put my phone in the car I cannot even answer it due to no audio. I believe it needs a download update. I have tried and tried but have not succeeded. In getting an oil change the mechanic told me it can only be done on a ford computer. This is wrong! I only have 36000 miles on it