2020 FORD EXPLORER Complaints

My backup camera hasn’t been reliable for over 2 years. Also my audio and GPS do not work. If I put my phone in the car I cannot even answer it due to no audio. I believe it needs a download update. I have tried and tried but have not succeeded. In getting an oil change the mechanic told me it can only be done on a ford computer. This is wrong! I only have 36000 miles on it

[XXX] My Ford Explorer had engine failure on the highway, just as I had entered it. The dashboard read powertrain malfunction, engine overheat, and service engine. My vehicle went from 60 mph to almost a complete stop on the highway. I had almost a dozen cars nearly rear end me as this happened. Getting off the road was just as dangerous as it only went 10mph max on the busy highway I was nearly hit several times. The vehicle was taken to an automotive shop for diagnosis. There was oil in the coolant tank and cracked head gasket, needing a new engine. The automotive shop called the ford dealer to confirm it was under warranty and was towed to the dealer at my expense [XXX]. Was told February 9th that parts were ordered for repairs. I asked the service rep Mike for a list of parts being replaced and the cause of the engine failure, he would not give me an answer and said he'd call me back. [XXX] I then asked Crystal R at Ford customer service the same questions, she said she would get back to me [XXX]. As of [XXX] Ford customer service representatives, and employees at Red McCombs Ford have gone no contact with me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Our 2020 Ford Explorer has experienced two recent Powertrain issues Event 1: 1/28/24 ~5:20pm EST Location: Highway Situation: - Following a ~200+ mile road trip our vehicle was on the last mile of highway driving - As we started to move from the middle to right lane to exit the highway, the vehicle lurched, the dashboard lit up (with a wrench icon), the vehicle speed dropped to 40-45mph in an instant, and the RPMs revved from 1-2K to ~4K - We pulled onto the shoulder and stopped - After stopping the car, we nursed the car (at low speed and high RPM) home (a total of ~3-4 miles) - The next morning the car was started, the light was off, and we took it to a Ford dealer - The dealer had the car until 2/15, at which point they replaced an Automatic Transmission Internal Wiring Harness and Solenoid Event 2: 2/24/24 ~5:00pm EST Location: Highway Situation: - Following a ~1K mile road trip our vehicle was ~30 miles from our destination - We were traveling in the left-hand lane at highway speeds when again the vehicle suddenly lurched, the dashboard lit up (with a wrench icon), the vehicle speed dropped to 40-45mph in an instant, and the RPMs revved from 1-2K to ~4K - Despite road traffic we pulled across three lanes of traffic to the shoulder, where we stopped the vehicle - After bringing the car to a complete stop, we turned the vehicle off and restarted the engine - The wrench light was off, so we started to reenter traffic in the right lane; after travelling ~50 yards at climbing speed, the dashboard lights lit up (with a wrench icon and engine light icon), the vehicle speed held ~40-45mph, and the RPMs revved around 4K - Being within ~1/2 mile from the highway exit, we managed to the nurse the car (at low speed and high RPM) to a gas station where it was flat bedded to the same dealer - As of this writing, there has been no diagnostic activity nor timetable for the vehicle’s repair

The contact owns a 2020 Ford Explorer. The contact stated that while her husband was driving 62 MPH, the passenger’s side front seat belt was unlatched without passenger input. The occupant buckled the seat belt however, the failure recurred. There were no warning lights illuminated. The contact called the local dealer, and it was diagnosed that the seat latch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 64,000.

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was started and in park(P) in the driveway, he exited the vehicle to retrieve a package left inside the residence; however, when he returned, the vehicle had rolled down the driveway and struck a light pole across the street from the residence. The contact stated that the vehicle was still in park(P) and the engine was still running. The contact had taken the vehicle to a local body shop. The vehicle was repaired. The contact had not called a local dealer or informed the manufacturer of the failure. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) several months after the failure. The contact related the failure to the recall. The failure mileage was approximately 5,600.

The contact owns a 2020 Ford Explorer. The contact stated that while driving from a complete stop and depressing the brake pedal, the vehicle made an abnormal grinding sound and accelerated unintendedly. The contact depressed the brake pedal, but the vehicle failed to respond. The contact depressed the brake pedal continuously until the vehicle stopped. There was no warning light illuminated. The contact stated that the failure recurred intermittently while driving from a complete stop. The contact stated that the failure had occurred while driving downhill, and the vehicle nearly drove into highway traffic. Additionally, the contact stated that the failure had occurred while reversing in a parking lot, nearly causing the vehicle to crash into other vehicles. The vehicle was taken to an unknown dealer several times to be diagnosed; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 40 MPH, the vehicle stalled without warning. While attempting to restart the vehicle, the vehicle failed to start. The contact had the vehicle towed from the middle of the road to an independent mechanic. The mechanic found that the oil pan was drenched in excess oil indicating a possible oil leak. The mechanic diagnosed the vehicle and determined that the engine and turbo chargers needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed that the VIN was not included in any recall. The manufacturer was referred to the NHTSA Hotline to file a complaint. The failure mileage was 68,000.

I have a 2020 Ford Explorer that has had intermittent issues with the passenger side losing heat since aprox 11/18/2023. On Friday 2/16 we had snow begin falling at 7AM locally. I park in the GARAGE. 1/2 way to work, on a major highway, my passenger side began fogging up. The heat was all the way up and there was no way for me to aim my driver-side vents to the other side of the car. After 4-5 minutes, my passenger side was completely fogged up and 1/4-1/3 of the windshield was also completely fogged up. In the 15 minute drive, I could not see anything on the right side of my vehicle and almost missed my exit, hitting a curb and scraping my rim. This is a known issue as there are 2 bulletins out by the NHTSA for my SPECIFIC make, model and years.

I have had the blue screen sensors replaced 3 times. This has been a recall. Now my front camera is having an error code. Yeh blue screen came on while backing up and I hit a rock. They say it has been fixed but now it is still occurring with the radio freezing and the front camera producing an error. The dealer says there’s no current fix and they have an unable to reproduce it when it is at the dealership because it happens intermittently. I have had the driveshaft replaced and the transmission I am unable to trade this car and due to the multiple safety issues and transmission issues, this car has such a long repair history that it is priced up below market value. I am afraid that I am going to have another accident or something is going to freeze up at an in opportune moment and causes collision as it did before.

The passenger side lower control arm broke in half while backing out of a parking spot at a low rate of speed, not turning very deep.