2020 FORD EXPLORER Complaints

The front driver's and passenger side wheel well liner is hanging down on my tires. They constantly rub against tires and on driver side it has created a hole in liner. I feel they will eventually detach from wheel well and damage my vehicle or possibly someone else's vehicle. I am afraid it could also fall off in traffic and cause an accident. When I turn my steering wheel the scrubs on liner as well.

The contact owns a 2020 Ford Explorer. The contact stated that upon starting the vehicle, unknown warning lights were flashing. Additionally, the vehicle failed to shift into drive as needed. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 42,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving 60 MPH, the vehicle experienced a hard downshift and failed to accelerate as needed. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with catastrophic engine failure. The contact stated that the vehicle remained with the dealer unrepaired due to the cost of the repair. The manufacturer was notified of the failure. The failure mileage was unknown.

FORD EXPLORER 2020 LIMITED ECOBOOST 4WD. Purchased this vehicle used in November 2023. Intermittently, the frontal crash warning goes off when there is no vehicle in front me. The front warning sensor did not beep as I tried to parallel park along a sidewalk. I gently hit a curb and had to have my tire replaced, seems like I hit it just right for a chunk to be taken out and threads were exposed. The rear back up camera and 360 view screen turns blue intermittently. I have the shut the vehicle off and turn it back on for it to properly function again.

Adding gas to my FORD EXPLORER 2020 Limited EcoBoost 4WD, is almost impossible. We just purchased this vehicle used in November 2023. No matter what gas station we use, no matter how slow we fill, the nozzle continuously clicks off every few seconds. We use the funnel that came with the vehicle & the gasoline consistently spills out along the side of the vehicle. The only way to get gas in the tank is with the funnel at the slowest fill possible. When the tank is on the fuller side, it sloshes around incredibly loud & there’s also a knocking sound on the driver side under the steering wheel area. I’ve looked online & have seen so many others that have these same issues. Took the car back to the dealership, they attempted to fill up the tank themselves and were just as confused as I was on how difficult it was to fill the tank.

The rear left brake caliper locked up and caused damage to the wheel, tire, rotors and most of the brake assembly. Ford service thought that maybe a bolt fell out. The vehicle has ~36000 miles. I purchased what was called a bumper to bumper warranty from the dealership but was told it did not cover the problem. The damage is $3200. I looked at online forums and found numerous entries about the brake caliper issues. A parts employee at a dealership told me the part (L1MZ2B511C) was on national backorder due to a "Quality" problem. Ford customer service said they would not cover the repair because there is no recall.

The adhesive to the sunroof headliner has failed causing the headliner to sag. The sunroof is almost the size of the entire top of my vehicle, which concerns me because I have two young children in the back and if this falls down on them while I’m driving or even on myself while I’m driving this would be dangerous. This issue is not specific to me. At my dealership there are actually a couple of escapes and explorers going through the same thing. The cost to repair is 6 hours of labor so about $1200. I don’t believe the consumer should pay when this poses a safety risk and also seems like a manufacturing defect. Another thing is that my sunroof will still open but it crunched up the headliner, and if i don’t stop it from opening in time then my sunroof will jam and I will have an open top.

Tailgate latching warning is intermittent in indicating if a lift gate is actually left open. This has been a reported issue by multiple users on forums. It’s caused me to have to call airport security to make sure my tailgate was indeed latch and happened three other instances. Some users have reported that they have had their driver door entry keypad unplugged that’s shorting the car’s warning system. This now sets off my car alarm and also sends a notification via the ford app. See other users experiencing the same issue since 2022 and ford trying to charge customers for short, even some reporting not being able to open the lift gate at all. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

January of 2023, 30,000 miles took the car in for oil change and for a complaint of exhaust noise and smell coming from just behind the engine. Dealer checked and stated they found no issues. December of 2023 43,000 miles on a cold day noticed exhaust vapors coming from under the car in the area of the noise. Found the pipes, NMZ-5G203-A and dash -B to be broken at the expandable joints. This corresponds to both my wife and I experiencing head aches/excessive sleepiness while driving long distances. Made an appointment for January 04, 2024 at Tom Peck Ford Clinton WI. The pipes were found defective and replaced at a cost of~$600. Given the left side had a recall on the police version 3.0L, why was a recall not made for the passenger models with the same engine? Have noted the issue reported on the NHTSA sight often. Recall 21E11. Ford also issued a CSP TSB 21B35 which referenced the Police and ST models with the 3.0L engine, but the parts are the same for the Platinum version. Also noted the -B part as now been updated to a dash -C. It is clear from the reports on the NHTSA and various Explorer forums the flexible connection is a failure point that could lead to an accident or death. The is a far more serious issue than the chrome pieces on the window up and down buttons causing some cut fingers. I cannot download the documents or pictures.

The contact owns a 2020 Ford Explorer. The contact stated while reversing, the rearview camera image turned black or blue. A message indicating that the rearview camera was inoperable was displayed. The contact stated that the vehicle was taken to the dealer, where an unknown software update was performed several times; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted and referred the contact to the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 16,000. VIN tool confirms parts not available.