2019 FORD EXPLORER Complaints

I have attempted multiple times to report Sync 3 screen issues with this vehicle. Began as intermittent issues. Screen would go off, get hung in reverse, unable to use touch screen, etc. Now, it is completely useless. Not able to use touch screen, not able to connect phone thru Bluetooth (making phone unusable), basically not unusable. I have no access to maps, any controls on screen. There's recalls on Explorers for this exact issue in 2020, etc models, so I am positive this same issue relates to mine. This is a very costly part to repair (we were quoted over $1200.00 by local Ford Dealership My car was barely out of warranty when this issue occured.

The contact owns a 2019 Ford Explorer. The contact stated that upon noticing that the roof rail cover was missing, the vehicle was taken to the local dealer, where it was repaired under NHTSA Campaign Number: 21V316000(Structure); however, the failure recurred. The contact stated that while driving at 30 MPH, the roof rail cover detached from the vehicle. The driver was able to retrieve the roof rail cover. The contact called the local dealer, but there was no response. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 63,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Subject: Urgent Complaint – Recall Repair Delayed Due to Unavailable Parts (2019 Explorer) To Whom It May Concern, I am writing to formally file a complaint regarding a safety-related recall/service campaign for my 2019 Ford Explorer (VIN: [XXX] ), specifically concerning the roof rack trim detachment issue (Customer Satisfaction Program / Recall #20N11 or 21S22). I visited an authorized Ford dealership to schedule the required repair, but was told that the necessary parts are currently unavailable, and no estimated delivery date could be provided. It has been an extended delay, and I am concerned about the continued safety risk this issue may present. As this is a known issue affecting many vehicles, I respectfully request: •A clear explanation of when the required parts will become available •An expedited resolution or alternative dealership that can complete the repair •A formal record of this delay for safety and warranty documentation purposes Please treat this matter as urgent. I would appreciate a prompt response with a timeline and any appropriate next steps. Sincerely, [XXX] Phone: [XXX] Email: [XXX] Location: Manhattan, New York VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The bottom part that holds the windshield down is coming off. My windshield sounds like it is going to fly off when I drive. It makes a constant loud noise when driving. This has been an ongoing issue for almost 2 years. Ford told me they couldn’t do anything about it.

The contact owns a 2019 Ford Explorer. The contact stated that upon acceleration from a stop, the vehicle experienced a loss of automotive power. There were no warning lights illuminated. The vehicle was towed to a local dealer where it was diagnosed, and the contact was informed that the fuel pump and the fuel injectors were faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that on another occasion while driving 63 MPH, the vehicle lost automotive power. There were no warning lights illuminated. The vehicle was towed to a local dealer where it was diagnosed, and the contact was informed that the fuel pump and fuel injectors were faulty and needed to be replaced. The vehicle was repaired; however, the failure reoccurred while driving 72 MPH, and the vehicle lost automotive power. There was no warning light illuminated. The vehicle came to a complete stop and the contact called the Police for traffic control and the vehicle was towed to a local dealer to be diagnosed. The contact was informed that the fuel pump and the fuel injectors were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the front driver’s side A-pillar trim had been ejected from the vehicle, and the passenger’s side A-pillar trim was cracked and not fully secured to the vehicle. The failure mileage was 104,000. VIN tool confirms parts not available.

Car would not start at certain times without warning. Sometimes putting us in an unsafe location. Finally vehicle was in a public parking and would not start and had to be towed to Ford dealer. The fuel pump and some other issues failed. Repair shop said it would happen with low gas, but we had over a half a tank. Total cost of bill without tow was $2132.02. Vehicle had 45,015 miles.

On 3 separate occasions my car has stalled when driving. All three were after driving for several hours in hot weather. 2 of the times I had a quarter of a tank of gas and pressed on the gas to pass someone and my car stalled out immediately after. Both very dangerous scenarios. 3 time just this week. Driving for over 5 hours in hot weather conditions, but 3 quarters of a tank of gas and stuck in traffic and the car just completely stalled. Again a dangerous scenario on the highway. All three times after waiting for about 45 minutes the car will start again. Sluggish at first and then drives normal. It’s giving indications that it could be a defect in the low pressure fuel pump that has been a recall in other 2019 ford explorers, but my vin #is not listed as one of them.

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 65 MPH, the keypad cover on the driver’s side door detached. The vehicle was taken to the dealer, who confirmed that the trim that had detached was not under recall. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 68,000. The VIN was unavailable.