2010 FORD EXPLORER Complaints

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH AND DISENGAGING THE ACCELERATOR PEDAL, THERE WAS AN ABNORMAL NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SERPENTINE BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

THE CAR WAS JUST UNDER 3 YEARS OLD AND JUST PAST IT'S WARRANTY MILEAGE. WE STARTED THE CAR TO DRIVE IT, AND IT WAS MAKING A GRINDING NOISE AND FELT LIKE SOMEONE WAS PRESSING ON THE BRAKES WHILE ACCELERATING. WE THEN PUT THE CAR IN PARK AND GOT OUT, AND IT STARTED TO ROLL. OUR SON WAS IN THE CAR AT THE TIME AND LUCKILY MY HUSBAND STILL HAD ONE FOOT IN THE CAR TO BE ABLE TO PULL THE EMERGENCY BRAKE. TOWED TO THE DEALERSHIP AND WERE TOLD THAT IT WAS A WHEEL BEARING ISSUE IN THE FRONT WHEEL. WE REPORTED THIS TO FORD, AT WHICH TIME THE SERVICE MANAGER AT THE BEECHMONT FORD IN CINCINNATI TOLD US THAT "WHEEL BEARING ISSUES ARE SYNONYMOUS WITH FORD EXPLORERS." FAST FORWARD TO JULY 2014, WE ARE DRIVING THE CAR AND ALARM BELLS START GOING OFF. SAME SYMPTOMS, TOWED TO A DIFFERENT DEALERSHIP, THE MIKE CASTRUCCI FORD IN MILFORD, OHIO. THIS TIME IT'S THE OTHER FRONT WHEEL BEARING. TALKED TO FORD CUSTOMER CARE REGIONAL REPRESENTATIVE AGAIN, AT FIRST HE TRIED TO IMPLY THAT IT'S THE WAY WE DRIVE THE CAR (EVEN THOUGH WE HAVE KEPT OTHER CARS FOR 10 YEARS AND LONGER AND NEVER HAD THIS ISSUE), THEN TRIED TO IMPLY THAT WE GO OFF-ROADING (ALSO NOT TRUE, JUST NORMAL HIGHWAY AND CITY ROADS) AND THEN HE TOLD ME THE ONLY WAY A RECALL WILL BE ISSUED IS IF THE GOVERNMENT FEELS THERE IS A SAFETY ISSUE. SO THIS TELLS ME THAT THEY ARE A) AWARE THAT IT'S AN ISSUE WITH THE WAY A FORD EXPLORER IS CONSTRUCTED AND B) NOT GOING TO RECALL THIS CAR OR PART UNTIL ENOUGH PEOPLE ARE INJURED OR KILLED. WE ARE STILL IN THE PROCESS OF TRYING TO GET FINANCIAL ASSISTANCE FROM FORD TO FIX THIS WHEEL BEARING ISSUE ON THE FRONT WHEEL, BOTH TIMES WE HAVE CALLED THEM EVERY DAY FOR OVER A WEEK AND NO ONE WILL RETURN OUR CALL. BUT WE CAN BASICALLY COUNT ON THE REAR WHEEL BEARING GOING BAD NEXT YEAR AND HAVING TO GO THROUGH THIS AGAIN. *TR

BOUGHT CAR FROM BATES FORD IN LEBANON, TN NEW. WITHIN THE FIRST 1500 MILE I EXPERIENCED AT LEAST ONE INCIDENT WHERE I TRIED TO STOP BUT THE VEHICLE CONTINUED TO ACCELERATE. THE CAR HAS ABOUT 36000 MILES NOW AND BOTH MY WIFE AND I HAVE HAD NUMEROUS INCIDENTS OF THIS THE LAST RESULTED IN A TRAFFIC ACCIDENT IN PLANO, TEXAS. THERE WERE 3 VEHICLES INVOLVED.THE PLANO, TEXAS POLICE OFFICER WHO DROVE THE CAR TO A SAFE LOCATION FOUND NO PROBLEM WITH THE BRAKES. EARLY IN MY CAREER I WAS A POLICE OFFICER WHOSE SPECIALTY WAS TRAFFIC INVESTIGATION. I HEARD SIMILAR EXPLAINATIONS FOR ACCIDENT AND IN PERHAPS ONE FATAL ACCIDENT FOUND THAT A BRAKE LINE RUPUTURED CONTRIBUTING TO THE ACCIDENT CAUSE. THIS ACCELERATION WHEN BRAKING IN A SUDDEN STOP HAS HAPPENED TO BOTH MY WIFE AND I NUMEROUSE TIMES IN 36,000 MILES AND I HAVE CHECKED THE BRAKES MORE THAN ONCE FINDING NO PROBLEM WITH THE BRAKES. I LEARNED FROM A BODY SHOP EMPLOYEE AT SAM PACK WHO RELATED THAT HE HAD HEARD THIS SAME COMPLAINT BEFORE INCLUDINING FROM A FAMILY MEMBER. I BELIEVE THAT WHAT IS REALLY HAPPENING IS THAT DRIVERS WITH THIS FEATURE STEP ON BOTH THE GAS PEDAL AND THE BRAKE . IN A PANIC SITUATION I BELIEVE THAT DRIVERS ARE STEPPING ON BOTH PEDALS DUE TO SETTINGS THAT ALLOW THE GAS PEDAL TO OVERIDE THE BRAKE OR DIMINISH THE EFFECTIVENESS OF STOPPING DISTANCE. I CAN DUPLICATE THIS EFFECT AND THINK THAT IT IS A DESIGN FLAW THAT OCCURS THOUSANDS OF TIMES EACH DAY, HAS SURELY RESULTED IN MANY ACCIDENTS AND POSSIBLY DEATHS.I DO NOT BELIEVE THIS IS A BRAKE PROBLEM AND SERVICE DEPARTMENTS DISMISS THE COMPLAINTS WHEN THEY FIND NO PROBLEMS WITH THE BRAKES. THIS IS A DESIGN AND SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BY FORD. *TR

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT NO PARTICULAR SPEED, THE VEHICLE SHIFTED INTO 4-WHEEL DRIVE WHILE DRIVING 70 MPH ON THE INTERSTATE AND AT OTHER SPEEDS ON DIFFERENT HIGHWAYS. . THE FAILURE RECURRED INTERMITTENTLY OVER A ONE YEAR SPAN. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE FRONT WHEEL BEARING WAS REPLACED, BUT IT DID NOT RESOLVE THE ISSUE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 6/10/14*CN

ISSUE IS THAT WHEN I APPLY THE BRAKES AND I DO NOT HAVE MY FOOT SUFFICIENTLY IN THE CENTER OR TO THE LEFT OF THE BRAKE PEDAL IT DEPRESS THE ACCELERATOR PEDAL WHEN THE BRAKE PEDAL IN FULLY DEPRESSED. THIS CAUSES ACCELERATION OF THE ENGINE AND POSSIBLE FORWARD OR REWARD MOVEMENT UNTIL I COMPREHEND WHAT IS GOING ON AND REMOVE MY FOOT. I HAVE NEVER HAD THIS CONCERN WITH ANY VEHICLE I HAVE OWNED OVER THE YEARS. IT APPEARS THAT THE GAS PEDAL IS TOO CLOSE TO THE BRAKE PEDAL OR THE BRAKE PEDAL REQUIRES TOO MUCH DEPRESSION TO FULLY ENGAGE BRAKES. ISSUE IS EXACERBATED WHEN I WEAR SPORT SHOES WHICH HAVE A LARGER FOOT PRINT. *TR

THE AIRBAG SENSOR LIGHT HAS BEEN ILLUMINATING INTERMITTENTLY FOR A FEW MONTHS. AT FIRST, ONLY WHEN THE TEMPS DROPPED BELOW FREEZING BUT RECENTLY WITHOUT ANY PRELUDE. MANY PEOPLE WOULD RATHER RISK DYING IN A FIERY CRASH THAN GO TO A DEALER, BUT I DECIDED TO TAKE THE VEHICLE IN TODAY. THE DEALER SAYS 2 AIRBAG SENSORS ON THE PASSENGER SEAT ARE BAD, WHICH REQUIRES A REPLACEMENT OF THE SEAT TRACK AT A COST OF $1,700. THE SERVICE TECH OPINED THAT THIS HAPPENED BECAUSE THE PASSENGER SEAT ISN'T SAT IN REGULARLY. THE DEALER SAYS THE VEHICLE IS NOT UNDER WARRANTY, SO ITS MY PROBLEM. I BELIEVE THIS FORD MOTOR COMPANY'S DESIGN FLAW AND THEY SHOULD FIX THIS PROBLEM AT ITS EXPENSE. *TR

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A CLANKING NOISE WAS EXHIBITED FROM THE FRONT PASSENGER'S SIDE WHEEL AREA. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE INSIDE BEARINGS ON THE FRONT PASSENGER'S SIDE WHEEL WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 35,000.

CAPLESS FUEL FILLER ADAPTER BROKEN OFF WHEN GAS PUMP NOZZLE INSERTED DUE TO POOR FORD DESIGN WHICH CAUSES IT TO BREAK OFF VERY EASILY . THERE WAS A PSEUDO RECALL THAT REQUIRES THE CHECK ENGINE LIGHT BE ON WHICH IS NOT THE CASE WITH MY CAR . MANY FORD OWNERS HAVE THE SAME ISSUE . FORD SHOULD PROVIDE COMPLETE REPLACEMENT AS THIS CAPLESS FUEL FILL ASSEMBLY/SYSTEM WAS NOT DESIGNED AND BUILT PROPERLY. THIS CONDITION MAKES MUCH MORE DIFFICULT TO INSERT PUMP NOZZLE INTO CAR. NOT SURE IF THIS IS A SAFETY ISSUE. THANK YOU *TR

WHILE DRIVING ON INTERSTATE 295 JUST SOUTH OF BRUNSWICK, MAINE MY 2010 FORD EXPLORER LOST ALL POWER AND RAPIDLY DECELERATED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. I DID MANAGE TO PULL OVER TO THE SIDE OF THE HIGHWAY JUST BEFORE LOSING ALL POWER, BUT I COULD NOT RESTART MY VEHICLE. I THEN HAD MY VEHICLE TOWED TO A FORD SERVICE CENTER, AND FORD INDICATED THAT THE PROBLEM WAS CAUSED BY FRICTION WHICH HAD WORN AWAY THE ELECTRICAL TAPE AND WIRE CASING OF THE ELECTRICAL NODE AND THE WIRING HARNESS AROUND THE FUEL TANK. I AM CONCERNED ABOUT THE SAFETY OF OTHER DRIVERS SHOULD A SIMILAR INCIDENT HAPPEN UNDER HEAVIER HIGHWAY TRAFFIC CONDITIONS. *TR