2020 FORD EXPLORER Complaints

What component or system failed or malfunctioned, and is it available for inspection upon request? Rear back up camera How was your safety or the safety of others put at risk? The loss of the rear camera image while in reverse has increased my risk of crash. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, it has been to Holman Ford Turnersville many times for repair but the issue keeps occuring. I have been in touch with Ford directly and have two cases open. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings or symptoms

The first incident happened in the fall of 2021. I was going down the interstate and came to almost a dead stop when my car down shifted. I was able to ease it to the next exit where I had it towed to ford. They “replaced” the part. Fast forward to Jan 2023. My husband and I were again driving on the interstate when the car again downshifted when we were in bumper to bumper traffic in the left lane. Luckily we were not hit and my husband veered into the median. Its now in the shop again since Jan 4th.

The rear hatch opens unexpectedly with no command given. It happened twice while in Drive pulling out of my garage. There was no audible or visual warnings the hatch was opening. The hatch impacted the garage door frame causing the glass to shatter and denting the metal. First incident was 4/2022 the second was 1/2023. Both were reported to my insurance provider and the Ford dealer. I also contacted Ford directly for reimbursement of my deductible and other expenses and they paid. See attached. Please see SSM 49015 - 2020 Explorer/Aviator – Partial Power Liftgate Opening And/Or False Anti-Theft Alarm Activation – Liftgate Ajar - Built On Or Before 17-Feb 2020. The problem is not resolved and I no confidence the hatch won't open whie I am on the road. If it does and something falls out this would be a major safety issue.

We are a law enforcement training center and received a recall notice on two Ford Interceptor Explorers in July of 2022. When we contacted our local authorized dealer (Asheville Ford), we were told it wouldn't be until October of 2022 before they had the parts in stock to make the necessary repairs. We contacted them in December of 2022 and set an appointment to take both vehicles in on January 23, 2023. They kept both vehicles until January 25, 2023 and returned the vehicles stating on the work order "Unable to perform campaign at this time". We are concerned about utilizing these vehicles under the high stress we put them in in a training environment until the necessary repairs can be made.

We are a law enforcement training center and received a recall notice on two Ford Interceptor Explorers in July of 2022. When we contacted our local authorized dealer (Asheville Ford), we were told it wouldn't be until October of 2022 before they had the parts in stock to make the necessary repairs. We contacted them in December of 2022 and set an appointment to take both vehicles in on January 23, 2023. They kept both vehicles until January 25, 2023 and returned the vehicles stating on the work order "Unable to perform campaign at this time".

I hit my brakes at a traffic light and the dash board lite up. With the following messages. Service Advance trac, 4WD Fault service required, see manual, hill start asst not available, auto hold fault, tooknto dealer tried to charge $600 for a diagnostic, codes were ran all codes are communication codes. Have no abs brakes. Took to another shop they couldn't figure it out. Called Ford. They refer back to dealer who what's to charge more money for diagnostics and the 33 codes they say are in the computer. Big safety issues. Happened just after 60,000 miles before looking at it dealer stated it wouldn't be covered under powertrain warranty anyway. Can't upload photos from phone for some reason.

When there is heavy, consistent rain, the rear passenger side window leaks. I took the vehicle in for service under warranty and they told me Ford said the vehicles are not built to withstand heavy, consistent rain. Ummmm, what? This is not a small issue. During one downpour, there was at least an inch of water in the rear storage compartment. I live in eastern TN and we do tend to get a lot of rain, but I do not see how this window does not seal out the water.

I was driving in the fast lane on the interstate and the left front down pipe fell off the catalytic converter. My research shows there is a recall for the pipe cracking. I cannot find a recall for my vehicle. Obviously the pipe cracked and fell off.

The contact owns a 2020 Ford Explorer. The contact stated while reversing, the 360-degree camera view became inoperable. There was no warning light illuminated. The dealer was contacted but offered no assistance. The manufacturer was contacted and informed the contact that the warranty on the vehicle was expired. The vehicle was not repaired. The failure mileage was 59,000.

The contact owns a 2020 Ford Explorer. The contact stated while approaching a stop, the vehicle's upper center console detached from its housing causing the contact to crash into another vehicle due to the failure. No one was injured. A police report was filed. The vehicle was not diagnosed. The manufacturer was contacted, and a case was filed. The failure mileage was 48,123.