2020 FORD EXPLORER Complaints

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle went into Limp Mode. The contact stated that the vehicle alerted her that the power train malfunctioned, pre-collision assist was unavailable, and the tire pressure malfunctioned. The vehicle was taken to the dealer where it was diagnosed and produced codes: P0E76 and P0E74 indicating that the half-shaft speed sensor needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was not diagnosed or repaired. The contact referenced Ford Technical Service Bulletin Number: TSB 22-2145. The manufacturer was notified of the failure and the contact inquired about a buy back and provided a case number. The failure mileage was approximately 24,186.

Braking system stopped working. I had no breaks on the Highway! All systems lit up on my dash. Thankfully I was able to coast down the side of road in neutral until the car stopped. Whole time I was holding the brake down to the floor. Upon stopping it automatically threw into park. I turned the car off and then started again and everything seemed fine. I was scared to death to even drive it any further. I took it to the dealership to have it looked at. I see this is a problem with 2020 explorers and it needs to recalled. Someone is going be seriously injured or even die in the event of a wreck from this issue

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 21V154000 (Suspension) however, while attempting to leave the dealer after the repair, the vehicle was shifted in drive(D), but the vehicle failed to respond. The contacted stated that the electronic parking brake appeared to be engaged. The contact stated that upon depressing the accelerator pedal persistently, the vehicle responded by surging forward. There was no warning light illuminated. Additionally, the contact stated that while attempting to drive from a complete stop, the vehicle failed to respond upon releasing the brake pedal. The contact stated that she depressed the accelerator pedal several times and the vehicle responded by surging forward. The dealer was notified of the failure and informed the contact that the failure occurred as a result of recall repair of NHTSA Campaign Number: 21V154000 (Suspension). The vehicle was not diagnosed or repaired. The contact stated that she was concerned as the recall repair had generated a potential risk to her safety. The contact stated that the electronic parking brake would engage while the vehicle was at a complete stop. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 28,500.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V255000 (Power Train). The contact stated that after the transmission was shifted into park(P), the parking brake was inadvertently activated. The dealer was made aware of the failure and informed the contact that the vehicle performed as intended under the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 36,000.

See related previous complaints 11394378 and 11403620. Same issue, transmission began to line with no lights then when driving pressed on the accelerator and there was no forward momentum. Luckily was on a country road that was not busy as I had no power to accelerate if I needed to. Lights came on for transmission AFTER I rolled to a stop and turned the vehicle off then back on. Error says it's an issue with the transmission sensor, power control system, transmission control module errors. As stated before has previous issue where they replaced the transmission valve body around 2300 miles and this is the second transmission put in. Last complaint was in February 2021. Same issue with the power train which this time my family was in the car and I was unable to make an evasive maneuver if I needed to. Transmission issue and still no recall for this danger to others.

When engaging gear into reverse, there’s no image feedback in the information screen. A blue screen is displayed, making it unsafe and dangerous to operate the vehicle. My Explorer is definitely being affected by the recall and yet when checking the VIN number it shows ‘No Recalls’. Please advise and provide confirmation of acknowledgment so I can take it to a Ford dealership for repair. Thank you

Vehicle is pre owned and had been driving fine since I’ve owned it from 8/2021 the vehicle had 9000 miles on it when I purchased it. While driving, the vehicle randomly made some noises from the engine compartment but no warning lights I stopped at a red light and when I took off it started to sound like a screatching from the engine then the low oil pressure light came on I immediately pulled over and shut the vehicle off. The next day I had the vehicle towed to a Ford dealership I got a call from them that there is a lot of metal shavings in the engine oil and filter and that this had been going on for a long time and they aren’t sure when it started. The vehicle currently has 27000 miles on it and has had 3 oil changes while I owned it at both Belle Tire and a Ford dealership. The dealership currently still has my vehicle with no information nor update going on 3 weeks.

The contact owns a 2020 Ford Explorer. The contact stated while reversing, the back-up camera image turned blue. There was no warning light illuminated. The contact stated that the failure occurred intermittently. The contact stated that the vehicle was taken to the dealer where it was repaired under NHTSA Campaign Number: 21V735000 (Back Over Prevention) however, the failure reoccurred a week later. The vehicle was taken back to the dealer where it was diagnosed that the back-up camera failed and needed to be replaced; however, the recall repair did not include a back-up camera replacement. The contact stated that the recall remedy failed to repair the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not currently under recall. The vehicle was not repaired. The failure mileage was approximately 29,000.

The rear view camera system will intermittently display a blue screen. Dealer service has downloaded new software updates with no success.

Car did not respond to accelerator while driving on the freeway causing the car to decelerate on traffic creating a dangerous situation, other cars honked and swerved around