2020 FORD EXPLORER Complaints

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 22V255000 (Power Train) and the fix stated that the dealer would update the electronic parking brake software but not replace the bolts. The contact was concerned that an update would not fix the issue as the failure was with the bolts. The contact had not experienced a failure. The contact stated that he called the dealer and it was confirmed that the remedy was to update the electronic parking brake software. The manufacturer was contacted and confirmed the remedy and a case was opened. The manufacturer offered no further assistance. Parts distribution disconnect.

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 20 MPH and slowing down for a traffic light he had a brake failure and crashed at low speed into the rear of a vehicle already stopped at the traffic light. The contact stated that he was pumping the brakes and was not able to stop. The contact stated no warning light was illuminated. The contact stated that there was damage to the right front passenger side of his vehicle and was unable to determine the damage to the other vehicle. The police were called and wrote a report. There were no injuries and the contact had the vehicle towed to his home and later towed to a dealer. The local dealer diagnosed that there were no problems with the brakes. The vehicle damage was repaired but not the brakes. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.

While driving on the highway the 2020 Ford Explorer XLT briefly lost all power, exhibited jerking through the drivetrain and erratic engine RPMs, before regaining power. Thereafter, the vehicle consistently jerked during acceleration and deceleration, with an audible clunking sound, as if the vehicle was transitioning gears or drive modes (2WD-AWD). Mileage noticeably dropped and transmission and engine RPM performance was erratic. Only a warning was issued with no indication of high severity, only reduced power. Upon further driving, the erratic behavior persisted included losing power in highway traffic and putting occupants at risk of accident. Vehicle has only 14,500 miles at time of issue with full dealer service history. As of this writing, it is being brought to the dealer for service.

The contact owns a 2020 Ford Explorer. The contact stated while driving 10 MPH the vehicle started jerking while shifting gears. After the vehicle accelerated above 10 MPH, the vehicle operated normal. The vehicle was taken to the dealer, where the transmission was replaced; however, the failure persisted. The vehicle was taken back to the dealer and a software update was performed; however, the failure continued. The vehicle was taken back to the dealer however, the mechanic was unable to determine the cause of the failure. The manufacturer was not contacted. The failure mileage was approximately 3,000.

While driving on a busy , high speed road the pre collision error message came on the screen. It felt like the truck started applying brakes causing us to jerk. Although I tried I could not accelerate. Several error messages were sent to the ford app about the Powertrain. This put my kids and my safety in jeopardy. Our speed was greatly reduced and someone easily could have hit us. This is the second time I’m taking this truck in for service with the same problem. I have less than 25 k miles on this truck. This should not be happening.

My car has a transmission problem. 6 times now, it fails to re engage after I took my foot off the gas pedal. This happens when I am attempting to accelerate after slowing down in fast moving traffic when I really need to be able to accelerate. This caused a very dangerous situation due the the fact that I am trying to get into a faster moving lane of traffic. This put me and others around me at risk. The car is at the dealership now. They say that they have identified the problem. No parts are available to fix the problem. Covid, you know!!! 6 weeks for parts! There are many complaints on the internet expressing the same problem. I also read that Ford has been buying some of this year and model back due to "This" problem. What does NHTSA know? There have been "Warning Messages", But when driving at 70-75mph and there is a problem like this, I did not have time to read it before it disappeared. Scared the crap out of me as I was put into a dangerous situation.

Vehicle stalled on interstate on my way home from picking it up. Had been at dealer for nearly a month for heater repair. Cost me $250 to get it towed back to dealer. Very dangerous situation. I was lucky to be able to get it oof the travel lanes before someone rear ended me at high speed. Very frightening.

The front panel of my 2020 Ford Explorer ST panoramic sunroof exploded on May 6, 2022. Fortunately, I had closed the sun shade two days prior while on vacation in Florida. It was not due to being hit by debris as traffic was light and no trucks nearby. I was driving westbound on I-4 between Orlando and Tampa when a sudden "BOOM" occurred. I looked around as to what happened as their was no vibration or shuttering in the steering. I then heard glass shattering. When I could safely pull to the side of the road to inspect, the entire front panel of the sunroof was gone except around the perimeter. If I had not previously closed the sun shade, the tempered glass would have been in my eyes and any passengers in the front or rear seats. The local Ford dealership initially stated that the sunroof would be covered by warranty while waiting (6 days) for the back-ordered sunroof to be delivered. Then after being in the Service department for 2 days, they stated it would not be covered under warranty. I called Ford Corporate to complain, but they were only concerned if there was an open recall on the sunroof and there were none. They seemed disinterested in the safety aspect of the issue. I have since paid for the repair and filed an insurance claim. I know what a rock hitting the windshield or hood sounds like... this was not a rock, but a low, "mini-sonic boom"... the sunroof literally exploded. I usually do not pull the sun shade closed, but did so while in Florida although it was not extremely hot , between 87-92 degrees at around 9:30am, clear and sunny.

When reversing the rear camera display turns blue and I'm not able to see anything behind me using the safety camera feature. I rely on the camera to assist with detecting people or objects in my blind spots while reversing and intermittently the display turns blue. There was a recall for this make and model and manufacture date, but the vehicle is not included in the recall. Recall information - Rearview Camera Recall 21C09. The dealership can't reproduce the issue because it's intermittent and there are no error codes, so they won't replace the camera. They've tried several software fixes but the problem continues. No warning messages displayed when the issue occurs. Thanks.

Sometimes the rear camera view shows a blue screen while the other camera views work. I have to restart the vehicle to make it work.