2013 FORD EXPLORER Complaints

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); over a year ago. The contact called a local dealer about the recall repair after being aware that the passenger’s side A-pillar trim was loose. The dealer informed the contact that parts were not yet available. The vehicle was unable to be repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 90,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 65 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, while driving at 65 MPH, the trim on the bottom of the windshield detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired for the most recent failure. The contact stated that the trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while the vehicle was parked, the contact observed that the driver’s and passenger’s side A-pillar trims had partially detached. The dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims had started to detach. The vehicle was taken to the local dealer, where it was inspected, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached, and the front driver-side A-pillar trim became loosened. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

Finally they have a recall on the backup camera but my 2013 Explorer was not included. My camera is doing the same thing, inverted. Sometimes a black screen. Can I go and get mine fixed without paying and be included in the recall also.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed and accelerating, the steering wheel inadvertently veered to the left, and the vehicle experienced a loss of power steering functionality. The vehicle was taken to the dealer, who determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 159,200.

The electric power steering failed on my vehicle in 2022 while 12 hours from home. Had to drive 12 hours with no power steering. Some year models from the 2013 have been included in the recall but my Vin # was not so I had to pay out of pocket to have mine fixed. It went out again in 2023 and was fixed by a Ford dealer once again out of my pocket. The backup camera will constantly go out and reveal a contact dealer message. I have backed in to a pull behind trailer and edge of me barn before because the camera went out while backing up.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure). The contact stated that an unknown dealer was contacted; however, the contact was informed that the recall parts were unavailable. The manufacturer was notified of the issue. The contact had not experienced a failure.