2020 FORD EXPLORER Complaints

I have a safety recall notice 21S44/NHTSA RECALL 21V735 - 360 degree camera display, which includes the rear view camera may intermittently display a blue image on the media touchscreen upon shifting into reverse. Although your form said there was no recall on my vehicle I have received a notice mentioned above and I have experienced the problem mentioned in the recall notice a number of times. The Phil Long Ford Dealership in Colorado Springs on Motorcity .Drive have worked on the vehicle four times since the 1st of January and still have not repaired my vehicle. I would think that since this is a recall that they should have a fix by now. Any assistance you can provide would be greatly appreciated.

This has happened multiple times. Start the vehicle and put into drive while the brake pedal is fully depressed and the car will move forward. While it is in motion you can hear what sounds like the anti-lock system activating. You have to pump the brakes as I assume the master cylinder has lost pressure. It does this randomly and is not repeatable. If this ever happens and someone or another car is around it could be a very bad day.

We reported the driver's side headlamp as going out intermittently on Jan 4, 2022 to the dealership (Ford of Boerne, Boerne, TX). When they could not resolve the issue, we reported the problem to Ford. The light is out mostly full time now. We first realized the problem when driving at night when it would go in and out.

I was driving down the road and several sensor malfunction warnings started to pop up including an antilock brake fault. I was in traffic and needed to slow down but the brake system was non responsive when I applied normal pressure to the brake. I had to attempt braking with all my force before car slowly started to brake. I nearly was in an accident but fortunately was able to pull off to the side until car was able to fully stop.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle would lunge backwards when shifted into reverse. The contact stated that the failure was intermittent. There were no warning lights illuminated. The contact stated after each failure, she turned off and restarted the vehicle, and she was then able to reverse without any further issues. The vehicle was taken to the local dealer who informed the contact that the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,500.

The driver's side door doesn't unlock. The locking mechanism gets stuck in the locked position and the door will not open as it won't unlock. Has happened 9 times in the past 48 hours during a total of 7 outings. It puts the driver at risk if they need to quickly get out or get in the vehicle. I took it to the dealership today and it would not unlock for me to exit the vehicle. They tested the mechanisms involved and all function so not parts replaced. There are no warnings when this happens. First started on 2/22/2022. In my online research, it is happening for others with this type of vehicle including police vehicles which is a huge safety issue for them if they can't exit the vehicle when necessary.

My rear camera works less than 50% of the time. It even goes out while backing up. I get a blue screen and my rear brake assist becomes inactive.

The rear back up camera area is blue and you are unable to see behind the vehicle.

When this vehicle is put into reverse it does not engage the transmission at times. You either have to put it back in to park and back in reverse and/or floor it in essence push the throttle all the way down for it to engage. As that happens and it finally engages you’re going way too fast in reverse. Also when it does not engage it acts like a stick shift and that you are in neutral and you’re either rolling forward or backward depending on the incline. Very frustrating I’ve taken it into the shop two different times specifically for this they say they have a work order in place and the last time they said it was a chip and they ran their diagnostics and corrected it. It still did not get corrected and is still a problem . I am not pleased at all with this failure in the transmission as far as the engaging of reverse is involved. Thank you

The contact owns a 2020 Ford Explorer. The contact stated while starting the vehicle, the instrument panel would remain inoperable, resulting in a loss of speedometer and tachometer functions. The vehicle was taken to a local dealer where it was diagnosed with needing the instrument cluster replaced; however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 41,000.