2020 FORD EXPLORER Complaints

A police officer dropped this SUV off complaining of an exhaust smell coming through the vents in the vehicle. upon opening the hood ,a strong odor off exhaust from the right side of the motor could be smelled .No visible leaks or sounds were noticed. The vehicle remained out of service until our local Ford dealer could service this vehicle.

While driving in regular weather. The dash flags a red box that say pre Collison alert, and beeps. For no reason nothing around me. I know the sensor is located in the front end of the vehicle. Scares everyone in vehicle thinking we are going to have an accident and put o

I have this 2020 Ford Explorer with about 15k miles on it. It suddenly started down shifting hard, getting hang gears, and having multiple issues. I took it to my local Ford dealer who refused to even do a diagnostic because my vehicle had warranty work done on the head gasket about two weeks after it was purchased. They are claiming it is similar to the issue I am having now. I am now trying to work with Ford to get it repaired. I checked online and this seems to be a pretty common issue on the forums that I went to and people were describing identical experiences that I had with my car. One example is that when I applied a small amount of pressure to the gas pedal, my car wouldn’t shift, got up to 7k rpm, and then finally did a hard shift that felt like I hit something. The hard downshifting would happen even when I was coming to a complete stop or anytime I was slowing down.

Adaptive headlamp assembly on my 2020 Ford Explorer Platinum AWD has failed twice in 2-years. First, upon receiving the vehicle, the passenger side had to be replaced (dealer was unable to fix the problem, so had to replace the whole headlamp assembly which requires a complete removal of the front bumper). Now the driver side headlamp has failed - and I haven't even had the car 2-years yet (will be 2-years in a few weeks). The headlamp failure is complicated by the long lead time to get the replacement part for the whole headlamp assembly - so now I am WEEKS without being able to have a headlight and am forced to drive without it.

Our radio/navigational/climate control screen will go completely black while driving the vehicle. This has happened approximately 15 times since the purchase of the brand new car in August of 2020. Therefore, I lose all of my controls and my GPS. This will not come back on until the car is turned off and is given time to reset. This reset time varies from 30 minutes to 1 hour. The first time this occurred was one month after purchasing the vehicle. So, after three different visits to Ford dealerships, Hopkins Ford, Manning Ford and Dundee Ford, not one technician can duplicate this problem so it is still happening. Recently, I was in Columbus, Ohio and the screen went black while I was driving in an unfamiliar area. I'm aware that Ford had a massive recall on this very issue but somehow our VIN number is not included in this. I frequently travel across the Midwest because my fifteen year old daughter is in travel volleyball. I cannot afford for safety reasons for this to happen to the two of us when we are driving in unfamiliar places. This is a huge safety concern for my daughter and I.

The chrome plating on the interior door handle is peeling away from the handle structure, creating a sharp edge that has the potential to lacerate a person's finger(s) as they pull the handle to open the door. This defect cut my middle finger on my left hand fairly deep, causing bleeding, but did not require stitches.

1) Powertrain - 10 speed transmission will not shift properly. When down/up shifting, The transmission slams into gear. It started at 54000 miles. Dealer repair shop stated that there were zero codes and was unable to ascertain the problem. Problem continued and only got worst. On another visit, the mechanic was able to duplicate the sound and still no codes. It was stated that I should return the vehicle on Monday and Ford technical would be contacted. Vehicle was returned on a Monday. i spoke with the Mechanic. he now stated that he could not duplicate the slamming. I recommend he ride with me. We took a four- mile drive. Within 3/4 mile, the slamming was back. The vehicle was kept until Friday of same week. The factory Rep recommended that dealer should reset the computer and drive for 500 miles. The dealer Rep/Dannelle stated Ford should assumed the cost of replacing the transmission and not the dealer under my Extended Warranty. Now the dealer's Repair shop will not return my phone call. 2) I also called in report and request an appointment regarding my electric windows will not go up or down. Zero return call. After driving approximately 300 miles and stopping for fuel, the windows started working again.

Inlet exhaust leak and rattle, the vehicle sounds like a diesel truck. Transmission jerking into out of third gear.

I own a 2020 Ford Explorer (Platinum edition). A recall was issued for the back-up camera. My car had been having issues of intermittent camera problems prior to the recall. I took my car into Sam Pack's Five Star Ford of Lewisville (1144 N Stemmons Fwy, Lewisville, TX 75067) for the recall repair. . . I drove the vehicle for about thirty minutes after completion of the recall repair at which time I parked the car. Unfortunately, when I did so the "Blue Screen" returned. The was the reason for the recall. . . This is the same as prior to the recall "repair". Also, when this happens a warning pops up "Reverse Brake Assist Not Available" (this may be because the camera is malfunctioning). The camera does not do this all of the time. There is no rhyme or reason as to when it is going to fail. After turning the car off for a while (as when eating at a restaurant or grocery shopping, etc.) the camera works when you put the car into reverse (with the one exception noted above). It appears that the "fix" for the recall is insufficient to stop the camera errors from recurring. The incident date listed below is the date of the supposed recall repair. I have uploaded a PDF File showing pictures of the camera errors. If you would like any other information, or pictures of the blue screen errors, please do not hesitate to contact me. I can be reached by email at [XXX] or by phone at [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

At a speed of approximately 30mph, I heard a cracking noise from the rear of my vehicle. After looking into my rear view mirror, I saw the rear window was shattered, and caving inward. It was around 90 degrees that day at 1:30 pm and I was driving on an open road. There was a co-worker driving behind me that was witness. Nothing came down and hit the rear window.