2020 FORD EXPLORER Complaints

Back up camera image distorts goes black at times but goes blue multiple times a day while driving and putting in reverse camera is blue 90% of the time

The contact owns a 2020 Ford Explorer. The contact stated while operating the vehicle the backup camera display image was very washed out, unclear and the colors appeared to be bleached out causing visibility issues for the driver. The vehicle was taken to the local dealer who replaced the camera display unit, but the failure persisted. The manufacturer was also notified of the failure. The failure mileage was 2,000.

The rear camera malfunctions and the display screen is blue. The vehicle is available for inspection. It creates a blind spot on the display screen of the area behind the vehicle and sounds an alert/alarm every time the malfunction occurs. The problem has not been reproduced by the dealer but I have provided multiple pictures of it occurring. The vehicle has been inspected by the manufacturer on several occasions. There were no warnings prior to the failure.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle both the digital display screen and instrument gauge cluster would randomly malfunction, scramble, and the display screen would turn blue. Also, the transmission would shift abruptly and while driving the vehicle would lose throttle response causing the vehicle to slow before abruptly accelerating. The contact indicated that the failure had occurred while driving 60 MPH on a six-lane highway. The vehicle was taken to the local dealer who indicated that the collision avoidance system had malfunctioned. In addition, while driving, the engine would randomly rev extremely high and had occurred while letting off the accelerator pedal. The local dealer and manufacturer were both notified of the failure. The failure mileage was 100.

Backup camera failed with a blue screen that was initially identified early August and brought into Ford 8/11-13 but dealership unable to reproduce problem. It is believed that the dealership re-booted the computer and downloaded new software. The same problem occurred just two days after we got the car back on 8/15 at which time a picture was taken to show the service department. A Google search suggested there was a problem with the back up camera for 2020 Explorer, but there was no recall on my VIN. After reaching out to Ford soon after we got the car back, a service person offered to order a new camera, but it was never approved. Numerous calls were placed to the dealership given ongoing camera failure and concern for causing an accident, but we were told that the problem needed to be reproduced. The camera could not be ordered. While backing the car out of our driveway without an operational camera or sensors, driver side rear bumper collided with a car parked in the street. The insurance company was notified the day of the accident and the car was taken to Ford body shop 9/21 where a repair estimate was provided. The dealership service department was notified that the car was involved in an accident because of camera failure and finally agreed to order a new replacement camera. On 9/23, we were notified of a "blue screen" back up camera recall.

I had an issue with the rearview backupcamera. The camera kept going out multiple times. I asked Fodd customer care if there was a recall and told me no. One day I was backing up at night my camera went out and I hit a mailbox which was in my blindspot I immediately called Ford to alert them that the camera went out a d I damaged my vehicle. Ford requested that I bring in my truck and changed the camera. They found out the camera had an electrical shortage. I attempted to get Forx to pay for the damages to my vehicle and they refused. The total estimate was 2700.00. The response why they denied my claim was I had an accident and they were not responsible regardless of the camera not working. They told me to contact my insurance to fix the damage. I feel I wouldn't have had an accident if my rearview camera did not go out. The backup assistance beep would have sensed the object behind me in my backup view and I would not have damaged my vehicle since the object was in my blind spot. I feel that Ford is responsible for the repairs and I have Video proof that my camera was having issues prior to my accident. I need Ford to fix my vehicle at no cost to me. They are ignoring the fact that the backup camera and blinspot assistance failed.

The contact owns a 2020 Ford Explorer. The contact stated while attempting to reverse the backup camera failed to engage. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the Intelligent Platform Management Bus (IPMB) flashed. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V735000 (Back Over Prevention). The vehicle was repaired but continued to experience the same symptoms. The manufacturer was informed of the failure and spoke with the contact’s attorneys and was awaiting a response. The failure mileage was approximately 22,900. Consumer stated camera was replaced 4 times and reprogrammed twice.

I have a serious safety issue with my 2020 Ford Explorer. The tailgate has unexpectedly closed when loading or unloading items from the cargo area. This is due the foot activation function. When loading/unloading heavier items you must stand close to the bumper. In so doing the foot activation closes the tailgate. This has happened at least 6 times including closing on my wife and grand children. The attached photo shows a skin scrap I sustained in blocking the tailgate from closing on a grandchild. I have talked to the dealer about deactivating the foot function. They responded it cannot be done.

The car would not shift out of first gear. Had to put the car in neutral and then back into drive to get it to shift.

Reverse camera turns blue on many occasions and other times it gets dark, the engine in the mornings the engine sounds like a Diesel car in the dealer indicate it is normal but new vehicles do not sound that way.