2020 FORD EXPLORER Complaints

We have returned the vehicle to the dealer 4 times for back-up camera / rear sensor failure. Most recently they had the vehicle from 8/16/2021 to 8/20/2021. Allegedly they replaced the back-up camera. On 8/27/2021 upon returning home from an approximately 3 mile drive, the back-up camera again failed while backing into our driveway. The DIC displayed the message "Back up assistance unavailable." While on vacation in Colorado, the back-up camera failed every day for 2 weeks (8/01/2021 - 8/13/2021). The failure would occur after extended drives at highway speed. On one occasion, the back-up display flickered between the image, blackout, and blue screen. On one occasion both the backup display and the overhead 360 display, displayed only blue screens. Turning off the vehicle and leaving it sit for 30 minutes or more clears the problem. The dealer claims they are unable to reproduce the problem. I have repeatedly told them that the vehicle must be driven for the problem to present itself. Repeatedly starting and shutting off of the vehicle while stationary will NOT produce the problem. We have repeatedly supplied images of the interior display showing the problem. This situation poses risk when reversing from parking place into oncoming traffic.

Sunroof exploded. There were no warning lights or beeps. It sounded like an explosion and caused me to nearly wreck from the loud boom. I went into a field and nearly lost control of vehicle.

Back up camera not functioning properly. Back up camera will intermittently show distorted image while backing up and then it turns to black screen with warning stating "Camera is unavailable. Please contact your dealership."

Transmission shifts from reverse to park and drive to park on its own. Also, heads up display goes blank and sensors / backup camera stop working. Front collision monitors also do not work as well as lane departure sensors

I am associated with the City of Brookings, SD Police Dept. We have two 2020 Ford Hybrid SUV patrol vehicles. Both vehicles since we obtained them in October of 2020 have experienced loss of power. Both vehicles dash indicators lights come on and the vehicles has a complete system failure. In June of this year an officer was responding to an emergency call. The officer was traveling at approximately 50 mph. The vehicle's dash lights all came on and the vehicle's power system shut down. The officer stated the vehicle almost came to a dead stop, almost causing him to crash. He stated if he was not wearing his seat belt he would have went through the windshield. This particular vehicle has had had complete loss of power approximately eight times. Ford has replaced the ECM power module stating this would fix the issue. Now the vehicle's trailer module has supposedly failed and caused a complete loss of power. This trailer module effected the entire electrical system. This vehicle has been unusable since July 19. Prior to this latest incident the vehicle was unusable for approximately four weeks. In the almost year we have had the vehicle in service it has been unusable approximately 6 to 7 weeks. I have contacted Brooklyn Center, MN PD, East Grand Forks, ND PD and Yankton, SD PD. These agencies all have had the same Ford Hybrids. They all have experienced the same issues. Yankton PD is currently had one vehicle labeled a lemon and Ford is replacing this vehicle. Our agency is attempting to have Ford recognize this issue. We want the two vehicles replaced and be deemed unusable. I am contacting the NTSB to assist our police agency in addressing this issue. We cannot provide sufficient public service to our community with these vehicles. If we cannot respond to emergencies in a timely manner due to these vehicles not properly functioning then the potential for the public's safety is potentially at risk. Not to mention the safety of our officers. Thank you.

The overheating temp light keeps coming on for no reason. Vehicle has been to Rob Smith Ford seven times and still has not been fixed.

Rear view camera not working. Dealer has confirmed however not able to get replacement part from manufacturer. Camera has been down for over 9 months.

We were going down the Hwy about 65 no cars around our sunroof exploded we had the headliner closed and it was full of glass. We thought at first we had a blow out but we saw all the glass in the middle of the sunroof no object or mark on car

The contact owns a 2020 Ford Explorer. The contact stated while reversing the vehicle, the back over protection screen turned blue and the contact was unable to see the road. The contact stated that the reverse brake assist warning light was illuminated. The contact took the vehicle to the local dealer ten times within 11 months, but the mechanic was unable to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,100.

Rear view mirror keeps turning solid blue ( blank ) and message center on the dash says "rear brake assist not working".