2020 FORD EXPLORER Complaints

The contact owns a 2020 Ford Explorer. The contact stated that while driving 55 - 75 mph, the contact was switching lanes and felt the vehicle was swerving. The contact stated that there were vibrations felt coming from the floorboard. The vehicle was taken to the dealer and the dealer test drove the vehicle and diagnosed that there was no failure. The manufacturer was not made aware of the failure. The failure mileage was 17,999.

Electrical- lift gate will just stop working at times. Trouble with Bluetooth connection Fuel- when filling up the pump will stop (even if only put in 2 gallons). Seats- drivers seat broken Engine/transmission- hard shifting, put itself in park while at red light Multiple ongoing issues with Explorer. Been in/out of shop over 10 times in one year. I have videos but unable to upload them.

I was in a turn lane at a intersection waiting on the light and my daughter noticed the vehicle had shifted in to reverse by it self. The backup camera was not on and if it had not been called to my attention I would have backed into the car behind me. I shifted into drive when the light changed and went on my way. This has happened only once.

Smoke started coming from the passenger side visor as I was driving. There was no indication of an issue with warning messages of any kind. Of course I panicked, ran from the car and called the fire department who stated it smelled electrical when they arrived. After a week of being at the dealership, they couldn't find anything; however, 30 seconds after I got into my vehicle, I noticed the cabin lights weren't working. After returning the vehicle within an hour they found that a wire had burned out and shorted out some fuses. 2 weeks later and I still don't have my vehicle. No injuries, just scared beyond belief to have a 2020 ST start smoking!! Even if they state it is fixed, I am still scared to death to drive it after that!! I have had issues with the brakes as well. Those stopped working but apparently that was a recall that was resolved. I have purchased Fords for the past 20 years. I will NEVER buy a Ford again with all the issues I have on this vehicle!

Ford has a recall for Explorer backup cameras failing but ours was not built on the correct date so it doesn't fall under the recall. Yet, our 2020 Explorers backup camera shows a blue screen and no video. Took it to the dealership and they said we were 2500 mile out of warranty and we would have to pay. You and Ford knows there is an issue and should have to fix this. it goes beyond the build date listed. This vehicle is full of gremlins and should be heavily watched.

This issue has happened 4-5 time in a years time. When driving with cruise control and lane assist enabled the car will pull to the left when it see's a dark line in the road. If i were not holding on to the steering wheel I would have been in the lane next to me. I think what's going on is lane keep or lane assist thinks there is a curve in the road and tries to correct for it. Its just a matter of time before a crash happens to a Explorer owner. I have been to the dealership 3 time for this and called Ford but they don't seem to care.

Reverse camera has displayed very dark once. Reverse camera has displayed solid, bright blue multiple times. Gauge cluster displayed warning message that reverse assistance is unavailable.

Vehicle started, but then every warning lamp and alert triggered on the dashboard and engine shut off. Would not restart, but would just cycle through error/alert messages. Waited 15 minutes, car started but upon putting it in reverse WITH FOOT ON THE BRAKE the car started to drive backwards. No amount of pressure on the brake pedal stopped the car. Had to depress and repress the pedal to stop the vehicle after shifting into gear. Rear cameras failed to activate as well. Thankfully, no one was behind the vehicle and injured. This is the second time this has happened and the second time I have reported to NHTSA. The Ford dealership is oblivious to the root cause of the issue. Their quick fix is a battery replacement and software reload.

Every now and then it will shift hard and jerk you in your seat, it will happen at different speeds, reported to ford garage and they said they haven't heard of any problems with it but the guy went on to ask if it happened with selector in sport mode but we usually drive in eco.

FIRENo INJURIES0 DEATHS0 WHEN SHIFTING INTO DRIVE, VEHICLE WILL RANDOMLY HAVE A HARD BRAKE PEDAL AND VEHICLE WILL LURCH FORWARD WITH INCREASED RPM. USE OF REVERSE, VEHICLE WILL SUDDENLY STOP AND SOUND AS IF YOU HIT SOMETHING. BRAKE PEDAL VERY HARD.. THE ISSUE OCCURS FROM A STATIONARY CONDITION, IN DRIVEWAY OR PUBLIC PARKING AREAS, SO THIS CAUSES CONCERN THAT IT DID RESULT IN A COLLISION WITH ANOTHER VEHICLE. ISSUE CANNOT BE REPEATED ON DEMAND. IT IS ENTIRELY RANDOM AND EVERY DRIVE HAS TO BE APPROACHED WITH THE EXPECTANCY THAT THE VEHICLE WILL MOVE WITHOUT NORMAL BRAKES TO STOP. THERE ARE NO ALERTS TO TELL US WHY (OR WHICH SYSTEM) IS THE ISSUE. THIS HAS OCCURRED RANDOMLY SINCE LEASING THIS EXPLORER . FORD SERVICE SEEMS SURPRISED AND UNAWARE OF THIS