2020 FORD EXPLORER Complaints

The vehicle suddenly started having transmission issues at 5,600 miles. Very low mileage and no issues until that point. The vehicle started jerking when up and down shifting, sometimes really lurching the vehicle. Took the vehicle to the Ford dealer ASAP and it was returned to me 4 days later. They said the issue was a valve and replaced it. However, on the drive home from the dealership the problem started again. Unfortunately, by that time the dealer was closed. The next morning there was transmission fluid all over the driveway. The car has now been towed back to the Ford dealership. We have been unable to use our vehicle for about 12 days now and are waiting to hear back from the service department.

The contact owns a 2020 Ford Explorer. The contact stated while attempting to reverse, the vehicle hesitated to respond. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the plate and gasket assembly to be replaced. The vehicle was repaired but continued to experience failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 10,000.

Transmission started shifting on it’s on. Mostly down shifting. Gas mileage went from 28mpg to around 20 mpg. Dealer had to order parts-not available for 4- 6 weeks. Never know when it will happen. No recall or warning lights Dealer aware of this issue

Automatic transmission "jumps" and clunks in and out of gear at speeds between 25-35 mph, causing vehicle to lunge. Also, experienced vehicle sporadically engaging into gear from a stop sign and lunging forward for several seconds, almost causing a car to rear end my vehicle. Problem has been reported to dealer, but dealer will not look at it for more than 2 weeks. No warning lamps or system messages appear on the dash board. This is a major safety problem as it causes the vehicle to lunge and jump randomly while driving or accelerating from a stop.

The backing aid camera turns blue out of nowhere when put in Reverse gear, which causes the parking warning system to fail, the forward collision warning turned on by itself while driving on the freeway, there were absolutely no cars or objects in front at the time, causing the SUV to abruptly come to a complete stop, putting my self and my family at risk of being hit by a vehicle in the back. this is absolutely unacceptable.

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the vehicle jerked while attempting to upshift. The contact stated there were no warning lights illuminated. The vehicle was repaired but continued to experience the same symptoms. The manufacturer was not informed of the failure. The failure mileage was approximately 4,261.

1. Powertrain/Transmission: The transmission starting slipping and having hard shifts. When I would slow the car to turn or stop, it jerked at 30mph, 20 mph, and again at 15-10mph. Then it started hard shifting when you put it in Drive, and again at each shift. It wouldn't go over 55mph. The Powertrain Failure light(orange wrench) and Fordpass Notice finally came on a week and a half after the issues started. Shortly after the light cam on the car would not go in Reverse. There is a recall on the Powertrain in 2020 Explorers, however my VIN # does not show any recalls. I have an infant that is in the car with me usually. I am afraid for her to travel with me now in this vehicle, even once Ford tries to "fix" the issue because the warning light does not appear until the Powertrain is completely gone. I feel that the sensor should go off when it notices the transmission is having issues. This vehicle is now at a Ford dealership to be repaired. *2. Rear-view back up camera: Camera works 20% of the time. The screen is blue or the image jumps severely. It was taken to a Ford dealership and they said it didn't happen when it was there so they did nothing to fix it. There is a recall on this feature however my VIN # does not apply. *3. A/C: The air-conditioning unit fails to cool the air. The AC unit blows humid air. *4. Screen/display: The screen in the center console will go black and the steering wheel buttons will not work on the radio or bluetooth phone capabilities. The hands free phone option was not available during these system blackouts. 5. Park-aid sensor: The parking sensors in the front bumper keep falling out and go off making it seem like I am an about to hit something. I had to pop them back in place at least twice. *A Ford dealership has tried to address these issues already. However, these features still do not function properly on the car. If the feature "worked" while it was in the repair shop then they said they couldn't fix it.

There are times when I start the vehicle, or manually release the parking brake, that it simply does not release. The brake pedal becomes rock hard at these times, without its normal travel. If the vehicle is reversing, like leaving my garage, it stops like it hit a brick wall when the brake pedal is touched. The rear brakes are simply locked. It stops so abruptly that it has aggravated lower back pain from previous injuries. I’m afraid of getting stranded in traffic, unable to move the vehicle. It did this on dirt and it was just dragging the rear tires. The only solution I have found is to turn off the engine, wait a few seconds, restart the vehicle, hope. I got, in rapid succession: 1. ANTILOCK BRAKE FAULT !!! 2. HILL DESCENT CONTROL FAULT 3. PRE-COLLISION ASSIST NOT AVAILABLE 4. HILL START ASSIST WARNING The service at Mesquite (Nevada) Ford was totally insufficient. I expected them to find and fix the problem, which obviously lies in the anti-lock/parking brake. I was eager to get the vehicle back and find out what was wrong as I’ve been afraid to use the manual parking brake for fear it will seize up and not release. When I got the vehicle back (which took a long time and a long story as the mechanic went home sick in the middle of the job with COVID) they said, “Oh, we reset the error message so everything is fine.” Well, it still locks up, sometimes when I have shut the engine off and sometimes when I tried to manually set the parking brake, which I am still avoiding. If it’s only my vehicle then there is a dealer problem. If there are more reports, then it’s a bigger problem. I don’t know where on your site to say this — I am shocked by the number of fatalities — but not really. Either reduce the speed limits in the west or keep killing people. 80 mph is ridiculous because everyone now runs 90+ mph. We’ve come upon two fatal accidents this summer on I-15. The carnage was terrible. Please, please, please slow the traffic.

Ball joint worked itself loose and the bolt connecting the wheel to the control arm fell out. As a result, the wheel concaved and posed a serious risk of loss of control, crash and injury to vehicle occupants and other drivers.

Driving our 2020 Ford Explorer ST Friday at approx 35-40mph. Vehicle seemed to loose power and almost die when it suddenly surged forward at a high rate of speed. This happened several more times scaring my wife and grandkids. The vehicle only has 3800 miles on it but she is now scared to death to drive it. Had it towed to dealership Friday afternoon and waiting for a tech to take a look. Not good!