2023 FORD F-150 Complaints

The contact owns a 2023 Ford F-150. The contact stated that while driving at 60 MPH, there was an exploding sound coming from the vehicle. The contact became aware that the front glass panel in the panoramic sunroof had shattered without impact. The contact pulled over and discovered that shattered glass was all over the sunroof liner. The vehicle was initially driven back to the residence, and the hole in the glass was covered. The vehicle was then taken to the dealer, where the failure was confirmed. However, the contact was informed that there were no recalls or warranties on the vehicle to cover the repair. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was provided with a case number. The failure mileage was 36,793.

The Belt Integrated Starter Generator (BISG) on my 2023 Ford F-150 PowerBoost intermittently fails, triggering DTC P0A1E-00 and causing complete loss of electric drive mode during normal driving without warning. Vehicle continues running but with significantly reduced fuel efficiency until manually restarted. Fault occurrences are escalating in frequency: 9/13/2025 while running ProPower Onboard under medium load camping in the Everglades, 11/20/2025, then 3/3/2026, 3/6/2026, 3/10/2026, and 3/12/2026 — two occurrences within one hour during morning commute — seven total occurrences. All documented via Ford App push notifications. Sam Galloway Ford in Fort Myers, FL confirmed DTC P0A1E-00 on 3/4/2026. Repair estimated at $1,900 with part backordered minimum three months. I was charged $266.20 for the diagnostic. Ford Motor Company denied my warranty claim stating the part is not a hybrid unique component despite P0A1E-00 being a hybrid-specific fault code and Ford's own TSB 23-2279 covering this exact condition under warranty. I called Ford customer service 4 times 3/10/2026 and was told my claim ticket was closed on 3/4/2026, the same day I opened it without technical explanation. No one has returned my calls since and I was not provided written denial documents. A BBB complaint has been filed.

See attached document for complaint. On January 6th, I wrote to you expressing my concerns about Ford’s failure to address a known safety recall (Safety Recall Notice #25S82/NHTSA Recall 25V512) for my 2023 Ford F-150. To date, I have received no response to my initial inquiry which prompts me to send this second letter. In fact, I am writing this letter as I sit in my local Ford dealership for routine maintenance service. At check-in today, I again requested that they determine if my vehicle was in need of the repair specified in the safety recall. Again, I was told “sorry, but Ford is not sending us the necessary parts, so there is nothing we can do at this point”. They said that I should periodically check back with them. I reminded them that I was put on a waiting list for these parts. I have included a copy of my original letter to Ford, so I will not repeat all my concerns. I believe it is important to fully document the facts and my repeated attempts to resolve this matter so that there will be a clear trail of evidence should this unaddressed and known safety recall ever create subsequent safety issues for me or my family. How a company with the size and reputation of Ford can issue a safety recall and then not provide the means to correct a known safety problem is unfathomable. The safety recall notice clearly states that the vehicle “...may roll in park without the parking brake applied, or, alternatively, lose motive power, both of which can increase the risk of a crash”. It then goes on to state that “parts are now available to repair your vehicle”. Frankly, I do not know if parts are in fact available, but my dealership has made it clear that they are not getting these parts. It has now been three months since I first attempted to remedy this matter. For Ford to effectively ignore this known safety issue seems to me to create a serious potential for liability. However, I will leave that to legal counsel should this ever result in injury or accident to my family. Also, I called the Ford Recall Ass

I received an "important safety recall" notice 25S82 from Ford motor company in August, 2025. The notice from Ford states that replacement parts are available and to schedule an appointment with a local Ford dealership to replace necessary parts and address the safety recall concerns. Since August of 2025, I have contacted my dealership several times and they continue to indicate that parts are still not available from Ford to address the safety recall / concerns. I called the number on Ford's recall notice again today and they either don't answer or immediately hang up on customers like me when the call does go through to speak to an agent. Nine (9) months have passed now and neither Ford nor their dealership network has done anything to address the manufacture defects / safety concerns associated with my vehicle. My dealership has indicated there is a nation-wide back order on the replacement parts but that conflicts with Ford's written communication to consumers and it's no excuse for inaction that could put public safety further at risk. Please take necessary actions to increase Ford's focus on and resolution to this persistent risk. Thank you.

The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The dealer stated that parts were on back order and were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Recall Number 25V512 was issued August 11, 2025. It is now seven months later and my local dealer is still unable to obtain the parts for this recall. My dealer is Newberg Ford in Newberg, OR 97132

While driving my 2023 Ford F-150 Raptor, the vehicle suddenly lost throttle response. The accelerator pedal produced no response and the engine would not rev even though the vehicle remained powered on. A battery warning light briefly illuminated at the time of the incident. I was able to bring the vehicle to a stop, but during the event the steering wheel became locked or extremely stiff and the vehicle did not respond normally to inputs. After stopping, I placed the truck in park and was unable to shift the transmission back out of park. The vehicle appeared to remain powered on but multiple systems were not responding. After pressing the start/stop button and cycling the vehicle, the issue cleared and the truck began operating normally again. Prior to this incident, the vehicle had already been scheduled to go to the dealership because it had been displaying numerous warning lights and diagnostic codes across multiple systems, totaling approximately 30 alerts. The vehicle was taken to a Ford dealership for diagnosis. The dealership reported codes indicating a network communication issue between vehicle modules but stated they were unable to reproduce the failure and no repair was performed. The dealership has requested that I take possession of the vehicle despite the unresolved cause of this failure. Given the loss of throttle response and steering function while the vehicle was in motion, I currently feel the vehicle is unsafe to operate until the underlying issue is identified and corrected. A sudden loss of throttle response and steering control while the vehicle is in motion creates a significant risk of collision, particularly in traffic or at highway speeds. The fact that the failure temporarily cleared after cycling the vehicle suggests a potential intermittent electronic or communication failure affecting critical vehicle control systems.

The contact owns a 2023 Ford F-150. The contact stated that while driving from a complete stop on several occasions, the vehicle was sluggish while depressing the accelerator pedal. The failure mostly occurred while driving between 10 and 20 MPH, and the vehicle jerked while driving 20 MPH. The check engine warning light was illuminated. The contact received a message for "Power Train Malfunction - Reduction" from the Mobile App. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure could not be determined. Upon investigating online, the contact associated the failure with TSB Number: 22-2428. The dealer advised the contact that the manufacturer would be notified of the failure. The contact was awaiting a call back from the dealer. The vehicle was not diagnosed or repaired. The failure mileage was approximately 40,000.

Rear axle component failed on my 2023 Ford F-150 Lariat. Vehicle completely lost mobility and would not move. We were stranded on a dangerous freeway exit. A recall repair for issue was performed. A second failure of the axle was later discovered during tire service. This is a repeat failure of a major drivetrain component and raises significant safety concerns. Additionally, the first failure was very traumatic. We had just left the funeral home preparing for my 15 year old daughters funeral. The freeway exit it left us stranded at was unsafe to remain in the vehicle. In order to be safe, we had to go stand in a cemetery. Having this component fail just after a year of being fixed is a serious ongoing safety concern.

The contact owns a 2023 Ford F-150. The contact stated that while driving approximately 50 MPH and hauling a trailer, the rear brake lights failed to illuminate. There were several messages displayed related to the trailer connection and brake lights. The contact stated that while driving at an undisclosed speed, the trailer was difficult to control, and the display screen inside the vehicle was flashing off and on. The vehicle was driven back to a storage facility. While reversing and attempting to park the trailer, the message that the trailer was disconnected from the vehicle was displayed. The cause of the failure was not yet determined. The local dealer was contacted and informed that the VIN was not included in NHTSA Campaign Number: 26V104000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was not yet contacted. The failure mileage was approximately 30,000.