2012 FORD F-150 Complaints

THIS TRUCK CONTINUES TO HAVE HESITATION AND ALMOST STALLS DURING HARD ACCELERATION. I HAVE RETURNED IT TO THE DEALER SEVERAL TIMES AND THEY ARE NOT ALLOWED TO DO THE REPAIR, WHICH IS KNOW BY FORD, UNLESS THERE IS A "CODE". THEY MAINTAIN THIS CONDITION WILL NOT OCCUR WITHOUT THE CODE BEING PRESENT WHICH I AM ABSOLUTELY CERTAIN IS NOT TRUE. THIS IS GOING TO CAUSE AN ACCIDENT BEFORE IT IS OVER. I CALLED FORD CUSTOMER RELATIONS AND THEY WILL NOT PERFORM THE REPAIR WITHOUT THE "CODE" BEING PRESENT. THIS IS DANGEROUS, FORD UNDERSTANDS THE PROBLEM AND HOW TO FIX IT BUT WILL NOT WITHOUT THE CODE BEING PRESENT, WHICH IS NOT ALWAYS PRESENT WHEN IT OCCURS. GO FORD! *TR

TL* THE CONTACT OWNS A 2012 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT END CAME OUT OF ALIGNMENT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT END NEEDED TO BE ALIGNED AND A RE-LEVELING KIT NEEDED TO BE ADAPTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 26,000.

WHEN ATTEMPTING TO PASS THE VEHICLE LOSES POWER UNDER HARD ACCELERATION. THIS HAS HAPPENED SEVERAL TIMES, USUALLY AT HIGHWAY SPEED, WET/HUMID CONDITIONS, UNDER HARD ACCELERATION. I HAVE TAKEN THE TRUCK INTO THE DEALERSHIP TO HAVE THEM PERFORM THE WORK OUTLINED IN A TECH BULLETIN FROM FORD BUT THE PROBLEM PERSISTS. JUST YESTERDAY (10/6/13 AT ABOUT 12:25PM APPROX 65 DEGREES F) DRIVING IN LIGHT RAIN ON I-96 NEAR GRAND RAPIDS, MI I ACCELERATED HARD FROM ABOUT 65MPH TO PASS ON THE FREEWAY AND THE VEHICLE LOST POWER NEARLY CAUSING AN ACCIDENT. *TR

DEALER INSTALLED ECU UPDATE WITHOUT MY KNOWLEDGE OR AUTHORIZATION WHICH CHANGED HOW THE VEHICLE ACCELERATES, DECELERATES, SHIFT POINTS AND ENGINE STUMBLES CONTINUOUSLY. DEALER DOES NOT HAVE THE ABILITY TO UNDO THE UPDATE. OPENED A CASE WITH FORD MOTOR COMPANY, THEY BASICALLY BLAME THE DEALER FOR NOT INFORMING THE CUSTOMER (MYSELF) PRIOR TO INSTALLING THE UPDATE AND INFORMED ME THEY CURRENTLY DO NOT HAVE A PROGRAM TO UNDO AN UPDATE OR INSTALL A PREVIOUS UPDATE TO RETURN THE VEHICLE BACK TO FACTORY SPECIFICATIONS. *TR

DRIVING DOWN THE FREEWAY, I HEARD WHAT SOUNDED LIKE A LOUD POP! I HAD MY 10 MONTH OLD GRANDCHILD IN THE BACK SEAT. I BEGAN TO LOOK AROUND TRYING TO SEE WHAT HAPPENED. I WAS NOT PASSING AN UNDER PASS NOR WAS THERE ANY DEBRIS ON THE ROAD. I LOOKED UP TO SEE THE MOON ROOF HAD JUST EXPLODED! SHAKING, I PULLED THE VISOR OVER THE GLASS AND PULLED OVER. I LOOKED AT THE TOP OF THE MOON ROOF, IT WAS SMOOTH AND TOOK PICTURES OF IT. ON THE INSIDE IT WAS IN A THOUSAND PIECES, BUT HANGING IN THERE. I TOOK PICTURES OF THAT AS WELL. I THEN TOOK IT TO FORD AND UPON VISUAL INSPECTION, THE SERVICE WRITER AS WELL AS ANOTHER SERVICE TECH ACKNOWLEDGED NO IMPACT WAS VISIBLE TO THE ROOF. FORD HAS DENIED MY CLAIM ON THE MOON ROOF CLAIMING THERE MUST HAVE BEEN AN IMPACT. I AM NOW SITTING ON HOLD WITH FORD CUSTOMER CARE TO DISPUTE THEIR NONSENSE AND LETTING THEM KNOW THAT I HAVE FOUND A FORUM ON EDMOND'S ABOUT EXPLODING MOON ROOFS. I ALSO NOTED THAT ANOTHER FORD CUSTOMER IS EXPERIENCING THE SAME PROBLEM WITH FORD ACKNOWLEDGING THE PROBLEM AND ISSUING THE SAME RESULT AS WAS GIVEN IN MY REPORT, NAMELY, IT MUST HAVE BEEN AN IMPACT! I ALSO TOLD THEM IF ANYTHING HAD HAPPENED TO MY GRANDSON, I WOULD BE IN A LAWYERS OFFICE TODAY! I HAVE JUST GOTTEN OFF THE PHONE WITH FORD CUSTOMER CARE AND SPOKE WITH [XXX] WHO HAS CONTACTED THE DEALER TO APPEAL FORDS DECISION ON THE CLAIM. I AM AT THE POINT OF WAITING TO HEAR THE RESULTS. I TOLD FORD THEY NEED TO INVESTIGATE WHAT THE ISSUE COULD BE AND [XXX] STATED THAT THEY HAVE ALSO FILED WITH THE NHTSA ON MY BEHALF. I AM HOPEFUL AT THIS POINT THAT FORD CAN RESOLVE MY ISSUE, BUT MOST IMPORTANTLY THEY NEED INVESTIGATE THE MANUFACTURER AND MAKE SURE THE PRODUCT IS ACCORDING TO U.S SAFETY STANDARDS. MY VEHICLE IS A 2012 FORD F-150 PLATINUM ECO BOOST. AT THE TIME OF THE INCIDENT, MY VEHICLE IS LESS THAN 9 MONTHS OLD AND UNDER 25K MILES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TRAVELING WITH MY WIFE FROM LITTLE ROCK TO HOUSTON ON A RAINY / HUMID DAY WITH THE TEMPERATURE AT ABOUT 80-85 DEGREES, I ACCELERATED QUICKLY TO PASS ON A 4-LANE HIGHWAY. THE TRUCK BEGAN SHUDDERING VIOLENTLY AND WE EXPERIENCED A LOSS OF POWER. AFTER SLOWING DOWN AND PULLING OFF AND RESTARTING THE TRUCK IT SEEMED TO RUN FINE. THIS HAPPENED TWO MORE TIMES DURING THE TRIP. THE SECOND TIME THE CHECK ENGINE LIGHT BEGAN TO FLASH, BUT ENDED UP GOING OFF. THE THIRD TIME THE LIGHT FLASHED AND STAYED ON. AFTER GETTING BACK TO HOUSTON I TOOK THE TRUCK IN AND THEY "REPROGRAMMED THE CAC" AND INSTALLED A NEW "AIR DAM DEFLECTOR PLATE." I JUST GOT THE VEHICLE BACK SO I DO NOT YET KNOW IF THIS FIXED THE PROBLEM PERMANENTLY, HOWEVER, I HAVE SEARCHED NUMEROUS BLOGS AND WEBSITES AND DISCOVERED THAT HUNDREDS OF OTHER OWNERS HAVE HAD THE EXACT SAME EXPERIENCE WITH THEIR 3.5L ECOBOOST ENGINES. I ALSO UNDERSTAND THAT FORD HAS NOT OFFERED ANY KIND OF RECALL FOR THIS PROBLEM. THE CHARACTERISTICS OF THE POWER LOSS (AND EXACTLY AT A CRITICAL TIME WHEN POWER IS NEEDED) WERE FRIGHTENING AND EXTREMELY DANGEROUS. HAD I BEEN PASSING ON A TWO-LANE ROAD INSTEAD OF A 4-LANE HIGHWAY, WE COULD HAVE BEEN KILLED. THERE IS THE POTENTIAL FOR A HEAD-ON COLLISION, A SECOND CAR REAR-ENDING MY VEHICLE, OR A LOSS OF CONTROL DUE TO THE SHUDDERING AND INSTABILITY AT HIGH SPEEDS. I DID CONTACT FORD REGARDING THIS AND WAS BASICALLY TOLD THERE IS NO RECALL AND THEY JUST RECOMMENDED THAT I HAVE THE REPAIRS DONE. IT IS COMPLETELY RIDICULOUS THAT THEY KNOW ABOUT THIS ISSUE AND DON'T 1) RECALL THE VEHICLES THAT MAY EXPERIENCE THIS PROBLEM AND, 2) LET THE GENERAL PUBLIC KNOW ABOUT THE ISSUE - FOR THOSE PURCHASING A NEW VEHICLE. IT IS DECEPTIVE AND IRRESPONSIBLE. *TR

ON 2 SEPT 2013, IN FLORIDA, I WAS ATTEMPTING TO CROSS A TWO LANE ROAD INTO THE MEDIAN AND MERGE INTO TRAFFIC GOING THE OPPOSITE DIRECTION. WHEN I ATTEMPTED TO ACCELERATE THE VEHICLE IMMEDIATELY STARTED TO SPUTTER AND HAD LOSS OF POWER THAT BARELY ALLOWED ME TO CROSS BEFORE TRAFFIC ARRIVED. THE ROUGH RUNNING CONTINUED AFTER I ATTEMPTED TO MERGE INTO TRAFFIC AND CONTINUED FOR ABOUT A 1/4 MILE BEFORE WHERE I WAS ABLE TO EXIT. IT STARTED RUNNING CORRECT SHORTLY AFTER THAT. THE WEATHER WAS CLEAR AND AROUND MID 80'S, MILEAGE WAS AROUND 9500, SPEED WAS 0-50 MPH. THE SECOND INCIDENT OCCURRED ON 27 SEPT 2013, IN MISSOURI, AS I WAS ATTEMPTING TO PASS TRAFFIC ON I-70. THE VEHICLE AGAIN STARTED TO SPUTTER WITH DRAMATIC LOSS OF POWER THAT DIDN'T ALLOW IT TO MAINTAIN TRAFFIC SPEEDS. THE CHECK ENGINE LIGHT STARTED FLASHING AND I CONTINUED TO THE NEXT EXIT. I PULLED OVER AND SHUT THE VEHICLE OFF AND STARTED IT AGAIN. THE ENGINE LIGHT BECAME STEADY AND REMAINED ON FOR THE REMAINDER OF THE 900 MILE TRIP. IT IS BEING TAKEN IN FOR SERVICE. THE WEATHER WAS RAINY AND IN THE 60'S. MILEAGE WAS AROUND 11000 AND SPEED WAS AROUND 65-70 MPH. *TR

WHILE ATTEMPTING TO PASS ON INTERSTATE 85 IN MAJOR TRAFFIC THE ENGINE UNEXPECTEDLY HAD A SHARP REDUCTIONS IN ENGINE POWER DURING ACCELERATION. THIS HAS OCCURRED TWICE IN THE LAST MONTH. *TR

TL* THE CONTACT OWNS A 2012 FORD F-150. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE AIR COOLER AND SEVERAL OTHER UNKNOWN COMPONENTS WERE REPLACED BUT THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 11,577.

THE TRUCK STARTED SHAKING VIOLENTLY WHILE TRYING TO PASS A TRUCK ON THE TWO LANE HIGHWAY. THERE WAS A HUGE LOSS IN POWER AND COULDN'T COMPLETE PASSING THE TRUCK. EXTREMELY UNSAFE TO HAVE TO SLOW DOWN WHILE STILL SHAKING AND BUCKING TO GET BACK BEHIND THE TRUCK THAT I WAS TRYING TO PASS. THIS VIOLENT SHAKING AND LOSS OF POWER HAS HAPPENED MANY TIMES EVEN AFTER THE MANY TRIPS TO THE FORD SERVICE DEPARTMENT'S. NONE OF THE BANDAGES HAVE WORKED THAT FORD HAS ATTEMPTED. THIS HAS BEEN A NIGHTMARE TO NOT FEEL SAFE IN A 4X4 TRUCK NOR WILL MY WIFE RIDE IN IT ANYMORE BECAUSE OF THE ISSUE SCARING HER LAST TIME SHE RODE IN THE TRUCK. THE PROBLEM HAPPENS WHEN IT RAINS OR HAS RAINED RECENTLY OR IS HUMID WHICH WOULD BE EVERY DAY IN THE STATE OF FLORIDA. *JS