2011 FORD F-150 Complaints

The glue that holds the plastic covers on the aluminum wheels has failed and two of the plastic covers have fallen off. The covers and wheels are available for inspection. The one cover fell off while driving down a local main road in our city. When I saw it fall off, I returned to the area where it was laying in the street to retrieve it. Before retrieving it I saw some cars swerve to miss it and at least one run it over. If this happened on the freeway at higher speeds who knows what could have occurred and therefore I have since removed the remaining two covers that were still attached. One seemed rather loose and was likely to fall off sooner than latter and other was still adhered rather well. No inspection occurred by the manufacturer as this appears to be a common problem with these plastic covers. To reattach them to the wheels it appears that the gluing system is proprietary. No warning lamps or messages present.

The contact owns a 2011 Ford F-150. The contact stated that while driving at an undisclosed speed, the speedometer failed to function, and the contact removed her foot from the accelerator pedal; however, the vehicle quickly accelerated. Additionally, the RPMs fluctuated, and the vehicle made an abnormal sound. The vehicle was taken to the dealer, who informed the contact that the lead frame needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V075000 (Power Train). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 160,000.

This is a follow up to compaint#11385696. Ford failed to properly check and repair the transmission problem associated with recall#19V-075. They have acknowledged that the technician did not properly service my truck when I took it to them in December 2020. ( see attached March 2023 letter). At that time the truck was under an extended warranty they issued in May 2019. The intermittent problem again caused my truck to experience another sudden downshift in early 2022. This occurred fortunately at a low speed before I drove unto an expressway. At that time, I decided to get the necessary repairs done by a third party because I no longer wanted to take a risk of the problem occurring at high speed on an expressway. In getting the repair done I also found that Ford had to modify the defective part that not only included a defective output sensor but also added a protective cover over the solenoid contacts that were susceptible to loose metal filings in the transmission fluid shorting out the solenoids. I asked Ford to reimburse my expense for my repair costs and they refused. They have basically decided to wait us out and pay for the repairs ourselves. The reprograming fix they initially did to correct the problem did not work and fact that they acknowledged that my truck was improperly serviced under the extended warranty repair shows that their only concern is financial and the safety of their customers is not.

The contact owns a 2011 Ford F-150. The contact stated that while driving for an extended period in humid weather, condensation would build up around the intercooler. The moisture around the intercooler then got sucked into engine combustion chamber resulting in engine misfire. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the timing chain needed to be replaced. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2011 Ford F-150. The contact stated that at start up, he heard a rattling sound coming from the hood of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing chain and camshaft failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 180,000.

Electric power steering stopped working with no warning. One second it was working, the next second nothing. Happened backing out of a parking spot or it could have caused a serious if not fatal accident.

At speeds greater than 45mph on left hand turns or corners the steering wheel will lock in place and will only return to center with driver intervention.

The contact owns a 2011 Ford F-150. The contact stated while driving 40 MPH, the contact heard an abnormal sound coming from the vehicle. The vehicle inadvertently downshifted and the check engine warning light illuminated. The contact was able to pull over on the side of the road and shut off the vehicle. The contact restarted the vehicle and the vehicle operated normally. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was contacted and stated that the vehicle was not under warranty and referred the contact to contact the dealer. The vehicle was not repaired. The failure mileage was 135,000.

The contact owns a 2011 Ford F-150. The contact stated that on several occasions while driving at various speeds, the steering wheel was turned, and the vehicle vibrated violently. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the contact stated that a rattling sound was coming from the rear of the vehicle. The vehicle was taken to an independent mechanic and a dealer where it was diagnosed that the rear differential clutch pack needed to be replaced. The contact stated that the vehicle failure had recurred. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 132,000.

We took our vehicle to Woodhouse Ford in Omaha, NE (72nd St Location) for the 19S07-6R80 Sudden Transmission Downshift-Powertrain Control Module Programming Recall. It was supposedly fixed with a software update. Not long after we experienced the PRNDL Illumination and Backup Lamp Activation (Recall 12C23) Symptom. We were told, while this is a known issue and a recall for other 2011 Ford F-150s, your vehicle’s specific VIN is not “officially in the recall”. Thus, your bill is $867.26 and $636.57 for the associated repairs; transmission leadframe, the backing light issue, and an associated parasitic leak. We pay, we get the vehicle back with no resolution of the parasitic leak and now a backing camera that no longer works (Blue Screen)…was working just fine prior. We now learn that the backing camera is a recall in other Fords…but not OUR VIN. Woodhouse quotes another $900 (New Backup Camera) and another $450 for the unresolved parasitic leak—which they had previously declared was resultant the leadframe malfunction.