2000 FORD F-150 Complaints

PULLING INTO A PARKING SPACE, I HEARD A LOUD BANG AND A DRAGGING SOUND. I GOT OUT OF MY VEHICLE TO SEE WHAT I HAD BACKED INTO, BUT COULDN'T SEEN ANYTHING. I WENT TO GET BACK INTO MY VEHICLE AND HEARD SOMEONE SAY, "SOMETHING IS HANGING UNDER YOUR TRUCK". WHEN I GOT OUT AND LOOKED, I SAW THE GAS TANK LAYING ON THE GROUND. UPON INSPECTION, BOTH STRAPS HAD BROKEN AND THE FUEL LINES WERE THE ONLY THING HOLDING IT TO THE TRUCK. THIS OCCURRED ONLY ONCE SO FAR. THE TRUCK IS A 2000 F150 WITH 150,000 MILES ON IT. I REPLACED THE TWO STRAPS AFTER PURCHASING THEM FROM A DEALER. I WAS SHOCKED TO SEE THAT A 24 GALLON TANK WAS HELD UP BY TWO SMALL METAL STRAPS ATTACHED TO THE FRAME BY A BOLT ON ONE SIDE, AND A TWIST LOCK (IF YOU CAN CALL IT THAT) ON THE OTHER. I HOPE FORD HAS FOUND A BETTER WAY TO ATTACH THESE ON THEIR NEWER VEHICLES, ESPECIALLY 4-WHEEL DRIVE. *TR

TL* THE CONTACT OWNED A 2000 FORD F-150. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD SOMETHING FALL FROM UNDER THE VEHICLE. THE CONSUMER PULLED OVER AND STOPPED. THE CONTACT EXITED THE VEHICLE AND DISCOVERED THE FUEL TANK WAS DETACHED FROM THE FRAME OF THE VEHICLE AND LAYING ON THE PAVEMENT UNDERNEATH THE VEHICLE STILL ATTACHED TO THE GAS HOSE. THE CONSUMER MANAGED TO RE-ATTACH THE TANK TO THE VEHICLE USING A COAT HANGER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS TOLD THAT THE STRAPS WHICH HELD THE FUEL TANK WERE SEVERELY CORRODED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 155,140 AND THE CURRENT MILEAGE WAS UNKNOWN. UPDATED 04/25/11 *BF AN INSPECTION REVEALED THE STRAPS HOLDING THE TANK WHICH WAS MADE OUT OF VERY THIN MATERIAL HAD CORRODED AND BROKEN A PART ALLOWING THE FUEL TANK TO FALL OFF. THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 09/12/11

IN 2009 THE BRACKETS CONNECTED TO THE FRAME THAT HELD UP GAS TANK DETERIORATED AND NEEDED TO BE REPAIRED TO PREVENT THE TANK FROM FALLING OFF THE TRUCK. SOON AFTER THAT REPAIR WORK WAS DONE TO LEAF SPRING BRACKETS WHICH HAD RUSTED OFF THE FRAME. IN 2010,THE TRUCK WAS TAKEN IN FOR ANNUAL INSPECTION, IT COULD NOT PASS BECAUSE THE FRAME WAS TOO RUSTED AND LIKELY TO BREAK AT ANY TIME, THIS TRUCK HAS ALWAYS HAD ALL MAINTENANCE NEEDED WHEN SCHEDULED AND FROM THE EXTERIOR, IT LOOKS LIKE IT IS IN EXCELLENT CONDITION, BUT CONSIDERED TO BE UNSAFE TO DRIVE AND BE ON THE ROADS.

PARKED MY FORD F150 IN FRONT OF MY HOUSE LAST EVENING ABOUT 6PM. NOTHING OUT OF THE ORDINARY ABOUT THE WAY THE TRUCK WAS RUNNING OR OPERATING. WAS AWAKENED AT 3AM THIS MORNING TO MY NEIGHBOR BANGING ON MY DOOR,SCREAMING "YOUR TRUCK IS ON FIRE!" I WOKE MY HUSBAND, HE AND THE NEIGHBOR PUT THE FIRE OUT BEFORE FIRE DEPT SHOWED UP. ALL SAID AND DONE. THE INVESTIGATION CONTINUED AFTER DAY LIGHT, TO FIND OUT THAT IT WAS THE CRUISE CONTROL RECALL PART! RECALL WAS IN 1999, I BOUGHT THE 2000 FORD IN 2003 USED. NEVER RECEIVED A LETTER ABOUT THE RECALL AND ASSUMED THAT IT HAD BEEN REPAIRED PRIOR TO ME PURCHASING THE VEHICLE. I CALLED FORD. THEY GAVE ME A CASE NUMBER AND TOLD ME THAT THE LEGAL DEPARTMENT WOULD SEND ME A PACKET TO FILL OUT. BUT IT WOULD TAKE 15 DAYS BEFORE I WOULD RECEIVE THE PACKET. *TR

I WAS DRIVING MY FORD F150 PICK UP TRUCK AND HEARD SOMETHING LIKE I DROPPED AN EXHAUST PIPE. LUCKILY I WAS DRIVING SLOWLY ABOUT 20-25 MPH. I STOPPED AND GOT OUT TO SEE WHAT HAD HAPPENED. MY GAS TANK THAT I HAD JUST FILLED THE OTHER DAY FELL OFF. BOTH STRAPS BROKE AND I WAS DRAGGING THE TANK ON THE GROUND. I HAD IT TOWED TO MY HOUSE FOR REPAIR. AFTER NOTICING THAT THE FUEL FILL PIPE HAD RUSTED OFF NEAR THE TANK AND BOTH STRAPS HAD FAILED. I DECIDED IT WAS TO MUCH FOR MYSELF TO REPAIR. I BELIEVE I NEED A NEW GAS TANK AND NEW STRAPS. FUEL WAS THROWN UP UNDER MY TRUCK. I CONTACTED FORD BUT THEY WERE OF LITTLE HELP. PROBABLY NOT GOING TO BUY ANOTHER ONE. A TEN YEAR OLD TRUCK THIS SHOULDN'T HAPPEN TO! THERE WAS NO FIRE BUT I'M REALLY GLAD I DIDN'T HAVE MY GRANDSON IN THE TRUCK OR THAT I WAS DRIVING DOWN THE HIGHWAY! *TR

TL*THE CONTACT OWNS A 2000 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE FUEL TANK FELL TO THE GROUND AND BEGAN LEAKING FUEL; FIRE SPARKS BEGAN TO ERUPT. THE CONTACT PULLED OVER AND THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE FUEL TANK STRAPS HAD RUSTED WHICH CAUSED THE TANK TO FALL. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 195,000.

DRIVING DOWN THE ROAD AT APPROX 45 MPH WHEN THE FRONT END OF THE GAS TANK FELL ON THE ROAD. WHEN TRUCK WAS PLACED ON TOW TRUCK IT WAS OBVIOUS THE STRAPS HAD BROKEN HOLDING THE GAS TANK ONTO THE TRUCK. DUE TO THE GAS TANK FALLING TO THE GROUND OTHER PARTS WERE DAMAGED AS WELL.

APPROXIMATELY (5:45 PM) ON MON.,1- 24-11. I WAS COMING HOME HAD FUELED UP MY TRUCK (THEN AT 3/4S FULL) FOR WEEK WHEN I NOTICED A SCRAPING/DRAGGING SOUND COMING FROM REAR OF THE TRUCK JUST AFTER CROSSING A DOUBLE RR-TRACK ON A PAVED TWO LANE ROAD. NOWHERE TO PULL OVER AFTER A WET SNOWFALL ON NARROW SHOULDER, I PUT ON 4-WAYS AND CREPT TO THE NEAREST DRIVEWAY AT A DRUGSTORE. I EXITED TRUCK TO CHECK OUT THE NOISE, TO MY SHOCK I SAW MY FORWARD END OF FUEL TANK WAS ON THE GROUND AND SPILLING FUEL. I CALLED 911, POLICE AND FIRE (EQUIPPED TO STABILIZE THE FUEL SPILL) AND A TOW COMPANY WERE SENT TO ASSIST. A REPORT WAS MADE BY THE LOCAL POLICE. THE TRUCK WAS THEN TAKEN BY MY REQUEST TO THE FORD DEALERSHIP WHERE IT HAD BEEN PURCHASED NEW. NEXT DAY: THE DEALERSHIP QUOTED AN ASTRONOMICAL PRICE FOR REPLACEMENT OF DAMAGED PARTS & LABOR (1600-2000). AFTER RESEARCH HAD THE TRUCK TOWED TO ANOTHER FACILITY FOR THE REPAIRS WHICH WERE COMPLETED THE SAME WEEK BY THAT THU. EVENING. I DO HAVE THE DEFECTIVE PARTS IN MY POSSESSION (FUEL TANK STRAPS). THIS WAS OUT OF POCKET (EXCEPT FOR THE ORIGINAL TOW; INSURANCE REIMBURSED 50.) HAD TO BARROW AND REFUEL A VEHICLE AS WELL TO GET TO WORK. DUE TO SOME FORD MOTOR CO. CONNECTIONS THROUGH MY BUSINESS CLIENTS I HAVE RECEIVED A PHONE CALL FROM THEIR CORPORATE OFFICES FOR WHICH I HAD A 30 MIN. CONVERSATION WITH A REP. WHO NEEDED A WEEK TO RESEARCH MY VERBAL COMPLAINT. THIS PERSON DID TRY TO CALL ME BACK ON THU.2-10-11 BUT I WAS NOT AVAILABLE (DUE TO MY WORK HOURS). IN THE FIRST PHONE CALL I SPOKE OF MY KNOWLEDGE OF FORD RECEIVING A LETTER FROM (ODI) BACK IN 9-24-10. IF THEY KNEW WHY WASN'T THIS PROBLEM CHECKED IF MY TRUCK HAD BEEN IN & OUT OF A FORD SERVICE FACILITY THE LAST 3 MO.'S OF 2010. I MADE IT KNOWN THAT I WOULD BE FILING A COMPLAINT WITH YOUR ADMINISTRATION AND I WOULD BE WARNING EVERYONE I KNOW FOR FEAR THAT THIS COULD HAPPEN TO OTHERS. I ALSO TOLD THEM THAT I HOPED THAT FORD MOTOR CO. WOULD ISSUE A RECALL. *TR UPDATED 08/01/11 *BF UPDATED 08/02/11

TL* THE CONTACT OWNS A 2004 F150 WITH GOODYEAR WRANGLER TIRES, LINE SIZE LP265/70/R17. THE CONTACT STATED THAT THE TIRES WERE PURCHASED AS A REPLACEMENT. WHILE DRIVING 60 MPH AND APPLYING THE BRAKES FOR A TRAFFIC STOP, THE DRIVERS SIDE TIRE WENT FLAT. THE TIRE WAS REPLACED WITH A SPARE. THE FOLLOWING DAY THE CONTACT NOTICED THAT THE REAR PASSENGER TIRE WAS ALSO FLAT. THE CONTACT DISCOVERED THAT THE SIDE WALLS WERE WEARING, CAUSING THEM TO GO FLAT PREMATURELY. THE MANUFACTURER WAS CONTACTED AND INFORMED HIM THAT THE WARRANTY WAS EXPIRED AND THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

MY 2000 FORD F-150 WAS IN FRONT OF MY DOCTOR'S OFFICE WHILE I WAS INSIDE FOR A DR. APPT. MONDAY, JANUARY 31, 2011. WHILE WAITING, THE RECEPTIONIST TOLD ME SHE THOUGHT MY TRUCK WAS ON FIRE. SMOKE WAS BILLOWING OUT FROM UNDER THE HOOD, BUT NO FLAMES WERE SEEN. THE FIRE DEPT. WAS CALLED, AND ONE OF THE FIREMEN TOLD ME THE ORIGIN OF THE FIRE WAS FROM THE CRUISE CONTROL SWITCH ON THE FRONT OF THE BRAKE MASTER CYLINDER. HE TOLD ME HE WAS AWARE OF A FORD RECALL ON THAT PART. I WAS NEVER MAILED ANY RECALL NOTICES!! THE FIRE MELTED THE CRUISE CONTROL SWITCH/WIRING, MELTED THE PLASTIC BRAKE FLUID RESERVOIR, AND ALSO DAMAGED THE MASTER CYLINDER. I HAD IT TOWED TO THE NEAREST DEALERSHIP. THIS IS MY FAMILY'S ONLY MEANS OF TRANSPORTATION, SO I ASKED FOR A LOANER OR RENTAL CAR WHILE MY TRUCK WAS BEING REPAIRED. THEY ARE REFUSING TO PAY FOR THE COST OF A REPLACEMENT VEHICLE AND ALSO, THEY ARE REFUSING TO REPAIR ANY ?RELATED DAMAGES? (BRAKE MASTER CYLINDER AND BRAKE FLUID RESERVOIR) AS A RESULT OF THE FIRE CAUSED BY THEIR DEFECTIVE PART. THEY SAID THEY WOULD ONLY MAKE REPAIRS ON THE RECALL PART BUT NOT REPAIRS TO RELATED DAMAGES? (BRAKE MASTER CYLINDER AND BRAKE FLUID RESERVOIR) CAUSED BYTHE FIRE. WHY AM I EXPECTED TO PAY FOR EXPENSES INCURRED BECAUSE OF A DEFECTIVE PART THAT WAS RECALLED BY FORD? THE RECALL IS A PAINFULLY OBVIOUS ADMISSION OF NEGLIGENCE THEY NEED TO TAKE RESPONSIBILITY FOR THE DAMAGES CAUSED TO MY TRUCK, AS WELL AS THE INCONVENIENCE AND HARDSHIP OF NOT HAVING A MODE OF TRANSPORTATION FOR MY FAMILY. WE ARE NOW A ONE INCOME FAMILY, (I LOST MY JOB 2 MONTHS AGO WHILE IN THE HOSPITAL) AND WE DO NOT HAVE MONEY TO PAY FOR THESE EXPENSES. LET ALONE OUR MONTHLY BILLS! I NEED IMMEDIATE RESOLUTION AND I AM NOT GETTING ANY COOPERATION OR ASSISTANCE FROM FORD'S CUSTOMER RELATIONSHIP SERVICES DEPARTMENT. THIS IS NOT ACCEPTABLE AND I WILL NOT ACCEPT THEIR LACK OF CONCERN OR ATTENTION TO MY URGENT SITUATION. *TR