2023 FORD F-150 Complaints

The contact owns a 2023 Ford F-150. The contact stated while driving at various speeds, the vehicle became very difficult to steer, and the rear end of the vehicle became unstable. The vehicle was taken to the local service center who removed the rear passenger’s side wheel and discovered that the rear axle bolt had sheared off. The vehicle was later driven to the local dealer. The cause of the failure was not yet been determined. The manufacturer was contacted but no assistance was offered. The failure mileage was 50,000.

My 2023 F150 has been having issues with the key fob connecting to the vehicle and responding to commands (unlock/lock, remote start etc). On the date of this incident the truck was not responding to the remote start key fob function. While standing outside the vehicle from a distance of about 10 feet I attempted the remote start function with no success approximately five times. On the last attempt I heard the audible sound of the parking brake releasing (moving from the “brake on” mode to the “brake off” mode). Once inside the vehicle I confirmed that the parking brake had been released. I was ultimately able to get the truck started and driving in a normal condition. The parking brake has not malfunctioned since. The key fob / truck connection continues to malfunction to various degrees. Sometimes no response, sometimes no remote start, sometimes the truck will be running and display a dashboard message indicating the key fob is not present leaving the truck running but “locked” in park. During this parking brake incident the vehicle was parked and locked with the parking brake set as normal (on or about May 10 , 2025). It was on level ground in a parking lot. No other vehicles were parked near mine. It was morning time, the truck was “cold” after being parked all night. No other unusual condition were noted. Weather conditions were dry and mild (50 degree temperatures). The remote connection issues have been going on about 6-8 months. I have replaced the battery in the remote 2x with no improvement. The vehicle has been inspected by the selling dealer once for the fob with no results (April 17, 2025). I have an appointment for the latest issues on June 2 2025. It is my belief that the random release of the parking brake system poses a risk for myself and other members of the public that may be injured by a sudden “roll away” of this vehicle by parking brake failure. I am in possession of the vehicle and it’s available for inspection. .

Per Safety Recall 23S65-S1 - NHTS 23V896 Ford notified the government in 2023 regarding the rear axle hub bolts breaking on F-150's equipped with the max tow package. My 2023 Ford F-150 is configured with the max tow package and has the same exact axle and hub bolt known to failure included in the recall I mentioned. The new replacement axle has a nut on the end to hold everything together so it's very easy to tell the difference. This failure is part(s) specific and my truck currently has the same axle and axle bolt included in this recall that is known to have a failure. I have attached a picture. The problem, my VIN is not part of the recall selection and this is a present safety concern for me and others. I have not had a failure yet but I have not towed with my truck because of this safety concern of a potential failure. Up until recently, Ford's fix for broken axle hub bolts were to replace with the same parts. Ford finally had a replacement axle (new style with a axle hub nut instead of a bolt) manufactured to eliminate this issue. It is a completely different design and uses a nut on the end to hold everything together. This recall needs to expand to include all F-150's that have the same axle & axle hub bolt.

The truck's remote access app is not able to communicate with the truck during the entire period I own the truck. This features worked 20% of time only. I am not able to unlock or lock the truck remotely. I am not able to find out its location and I am not able to remotely start its cooling system to keep battery cool during charging. I have brought the issue to the dealer I purchased the truck from at least 3 time in the last 2 years. Even though the truck's key was locked in it at the dealer, this issue was not resolved due to cost of its repair. Other trucks were repaired with a new modem. The truck was advertised as a remotely accessible EV truck, I am concerned about my safety if this feature is not available and I am at a urgent situation when it is necessary to use the features.

•Resolution Requested oFull refund for $67,227.63 - Total Money Spent ?Down Payment ?Trade In ?Monthly Payment ?Aftermarket Accessories oPremium Care Warranty for Purchase of next Ford Vehicle •Issues oEngine and Electrical Issue ?Electronic Gauge Screen goes black while driving resulting in a safety violation ?Significant latency of acceleration upon starting resulting in dangerous driving conditions ?Issue started Mar 2024 ?Remote Start Not Working ?Issue started Mar 2024 oSafety Failure ?Error Messages •6 X Anti-Lock Brake Fault •18 X Tire Pressure Monitor System •9 X Restraints Indicator Lamp •28 X Pre-Collision Assist Not Available •4 X Power Train Malfunction •Attempted Repairs – the service department has stated they do not know the issue and will need to keep the car for several more weeks to determine a fix oNumber of Times ?5 Times oDuration ?28 Days oDates ?10 APR 2024 – 1 Day ?09 May 2024 – 1 Day ?09 Sep 2024 – 5 Days ?07 JAN 2025 – 10 Days ?14 MAY – 1 Day

Within weeks of purchasing this vehicle new from Groove Ford on Arapahoe, the dashboard would go completely black and the seat belt restraint warning, collision warning, and safety warning sensors would go off. This vehicle has been into the dealership 7 times within the past year for over 30 days and still no resolution.

The contact owns a 2023 Ford F-150. The contact stated that after placing the vehicle in the park in the driveway, the vehicle started to roll backwards. The contact was able to stop the vehicle. The contact stated that there was an abnormal acid odor near the passenger’s side rear wheel, and the contact became aware of discolored gear oil and soot on the rim. The contact stated that the passenger’s side rear axle hub bolts had completely sheared off and detached from the vehicle. The dealer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 23V896000 (Power Train). The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 30,000.

Gear shifter was stuck in the car. Can happen at random times. For no reason at all, the gear shifter refuses to budge out of park, or reverse, or drive, and essentially bricks the car. Car refuses to move. Car refuses to respond to accelerator or brake pedals. Can happen in the middle of the road, or in a parking lot late at night when you are trying to leave a sketchy area. Can be an extremely dangerous circumstance, and Ford is trying to avoid attention to this at all costs.

The contact owns a 2023 Ford F-150. The contact stated while the vehicle was parked, the contact discovered that the rear taillights were inoperative, and the taillight housings were full of water. No warning lights were illuminated. The vehicle was taken to a dealer and was repaired under an undisclosed recall; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 9,729.

The contact owns a 2023 Ford F-150. The contact stated that while driving at an undisclosed speed, the contact noticed that the front headlights had become inoperable. The contact stated that the radio flickered on and off, and the power windows would not function properly. The vehicle was taken to several dealers; however, the vehicle was not diagnosed or repaired. The dealer was unable to duplicate the failure. The manufacturer was made aware of the failure, and a case was opened. The contact was referred to the NHTSA Hotline for further assistance. The failure mileage was not available.