2017 FORD F-150 Complaints

The contact owns a 2017 Ford F-150. The contact stated while driving at slow speeds in a parking area, the rear passenger’s side doors opened unintendedly. The door ajar warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with both passenger’s side door latches. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to the dealer, who then diagnosed a failure with the passenger’s side door latch cables. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V652000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 158,000.

On a regular and routine basis, the vehicle is known to have difficulty in shifting between 3rd and 5th gear. Often times, while shifting, the transmission will hesitate to shift before lurching into the next gear. The vehicle is equipped with a 10R80 transmission and has previously encountered issues with the Cam Phasers. Cam Phasers have been replaced, but no work has been performed on the transmission. Driver can replicate the issue on almost every drive.

On March 30th I filed a complaint #11654561. Since that time the vehicle has progressively gotten worse. Traveling at approximately 55 mph the tires suddenly locked up/stopped rolling at normal speed, jerked the truck and I was flung forward. the vehicle would not go over 15 mph AGAIN! Then, on [XXX] I was traveling home approximately 65 mph and truck downshifted and wouldn't move beyond 20 mph. This is getting out of control that I continue to have transmission problems with this vehicle. Talking with a Ford representative he said many problems have been with the transmission conductor plate, there is a defect and having it replaced with any product other than the Ford piece seems to resolve the problem. This is incredible, Ford is telling me what the problem is and won't fix it. How many other people are going through this same problem and we as Ford customers are being scammed of safety repairs. My truck is invaluable to trade in and I'm terrified to drive it. Please, hear my distress and help with a recall to fix our vehicles. Additionally, I just bought this truck approximately 7 months ago. For the 1st 30 days all was OK but as soon as I started traveling at higher speeds this problem appeared. I am afraid for not only my safety but for other drivers if this truck continues to act not safe in traffic. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the transmission malfunctioned, causing the vehicle to violently jerk and hesitate. The cause of the failure was not yet determined. The local dealer was not yet been contacted. The manufacturer was notified of the failure and referred the contact to the local dealer for assistance. The failure mileage was 170,000.

The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, the transmission unintendedly downshifted. No further information was available. The vehicle was taken to an unknown dealer, where it was diagnosed that there were metal shavings inside the transmission, causing the transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.

While maintaining a fixed speed (~55mph) up a slight incline, the vehicle rapidly shifted from 6th gear to a lower (presumably 1st given rpm/torque change) gear. While in normal use at that speed in 6th gear, the torque converter is in a "locked up" (direct mechanical connection) state- the sudden gear change plus "locked up" torque converter caused the engine speed to rapidly jump past its "red-line." Unable to compensate for the instant change in torque, the rear wheels locked up and the truck began to slide- I was able to regain control of the vehicle as it slid off the road and come to a stop. No injuries. After stopping briefly to assess the situation, I got underway- it became quickly obvious that the transmission has sustained extensive damage in the incident as it began to "shudder" intermittently. Further research and testing by myself using consumer diagnostic tools revealed that the torque converter sustained damage, particularly in the internal clutch (the mechanism that allows for a direct engine to transmission connection at high speed for better fuel economy), which is now failing to fully engage and disengage at some speeds and causing the transmission to "shudder". This conclusion was reached by observing the "desired torque converter slip" (measured in rpm) and comparing to the "measured torque converter slip" during a variety of conditions. It is unclear to me what caused the sudden gear change, but it caused extensive (and expensive) damage to my vehicle. This problem presents a major safety concern to myself and other vehicles around me and could result in a crash if it occurs again. Other F150s (one body-style older I believe) with the same transmission had a similar recall recently- had this also been addressed by the manufacturer on the 15-17 trucks, this incident (and extremely costly repair) may have been prevented.

Vehicle would downshift to 3rd or 1st gear and will not shift out of that gear at any speeds. Would happen at randomly at highway speeds or just from accelerating from a stop, causing dangerous speed changes while on highway. Turning engine/keys completely off and back on will reset the error. Service wrench light would also come on occasionally when this happens. This issue has been prevalent for the last few years since after hitting 60k miles mark. Inspection is available upon request. Issue cannot be reproduced on demand, only randomly. Issue has not been evaluated by any service technicians or dealerships or any other persons except myself using a diagnostics code scanner. Using a diagnostic scanner shows error code "P0722-00 Output Shaft Speed Sensor Circuit No Signal - Not Current DTC."

2017 F-150 Platinum Supercrew 4WD Recently Purchased from dealership, drove for 2k miles and started having engine knock. Did research and found identical sound, Cam phaser knock/rattle. This is still a high priority issue and a known issue as it can cause engine failure and manufacturer is unhelpful and unwilling to investigate and/or offer guidance. I talked to dealership that preformed the “recall” previously and they stated that no part was replaced and ford issued a software update to use as a bandaid instead of a permanent repair. It will cost upwards of $6,000+ to repair through dealer and ford refuses to be of assistance. I am requesting that the NHTSA reinvestigate the issue and open back up a recall request to the general public due to it being a safety concern. If the engine implodes on the highway, it can cause a major accident and/or fatal injury to many drivers.

Downshift is causing truck to jolt. Truck was previously taken to Ford dealer to repair this specific issue and was told it was repaired/resolved but keeps occurring.

Transmission will change gears while driving. I can be driving 45 mph in traffic, truck will automatically shift and I'm now going 15 and cannot speed up. There is no warning lites on dash before issue occurs. Called dealership who had no solutions to offer. I cannot be the only one experiencing this issue from reading online forums and Ford needs to be held accountable for faulty equipment. This is a safety issue in traffic for my family.