2012 FORD F-150 Complaints

TL* THE CONTACT OWNS A 2012 FORD F-150. WHILE DRIVING APPROXIMATELY 55 MPH UP A HILL, THE TRANSMISSION ABRUPTLY DOWNSHIFTED AND SMOKE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CONNECT IN THE TRANSMISSION LINE MALFUNCTIONED AND CAUSED TRANSMISSION FLUID TO LEAK FROM THE VEHICLE. THE TRANSMISSION LINES WERE REPAIRED, BUT THE VEHICLE CONTINUED TO MALFUNCTION. WHILE DRIVING UP A HILL, THE TRANSMISSION ABRUPTLY DOWNSHIFTED. WHILE DRIVING DOWN A HILL, THE TRANSMISSION WOULD NOT PROPERLY SHIFT. THE VEHICLE WAS TAKEN TO BOB MAXEY FORD OF HOWELL (2798 EAST GRAND RIVER AVE, HOWELL, MI) WHERE THE LEAD FRAME WAS REPLACED. THE CONTACT WAS INFORMED THAT METAL SHAVINGS WERE ALSO PRESENT INSIDE THE TRANSMISSION, WHICH WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER SERVICE PROGRAM NUMBER: 19N01B TO REPROGRAM THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 24445319. THE FAILURE MILEAGE WAS 96,000.

I WAS CASUALLY DRIVING ON THE HIGHWAY JUST OUTSIDE OF ATLANTA WHEN ALL OF A SUDDEN I FELT A JOLT IN THE REAR END AND MY ADVANCED TRACTION CONTROL TURNED ON AND STATED THAT THERE WAS A PROBLEM. I PULLED OVER AND CALLED A TOW TRUCK TO TAKE IT TO THE FORD DEALERSHIP FOR SERVICE. THE DEALERSHIP ADVISED ME THAT SOMEHOW MY REAR AXLE DIFFERENTIAL HAD SNAPPED ON THE REAR DRIVER SIDE. THEY STATED THAT USUALLY THEY SEE THAT IN HIGH LIFTED TRUCKS OR WITH TOWING SOMETHING HEAVY. MY TRUCK IS STANDARD LIFT AND I DO NOT TOW ANY TRAILERS AND I AM THINKING IT COULD POSSIBLY HAVE BEEN A FACTORY DEFECT AS MY TRUCK IS STILL PRETTY YOUNG AND HAS ONLY 114000 MILES

TL* THE CONTACT CALLED ON BEHALF OF [XXX] WHO OWNS A 2012 FORD F-150. WHILE THE VEHICLE WAS REVERSING OUT OF A PARKING LOT, THE STEERING SEIZED AND THE SERVICE ADVANCETRAC WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HARRISON FORD (820 N MAIN ST, WELLINGTON, OH 44090, (888) 684-4989) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR WAS FAULTY AND NEEDED TO BE REPLACED. VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V316000(STEERING), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.*PM*JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 FORD F-150. WHILE DRIVING 75 MPH, THE VEHICLE DOWNSHIFTED INDEPENDENTLY AND THE ENGINE REVVED TO 4,000 RPMS. THE CONTACT IMMEDIATELY DECREASED THE SPEED TO 60 MPH AND THE VEHICLE INDEPENDENTLY SHIFTED BACK INTO DRIVE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 70,000.

NHTSA ACTION #EA15006, FORD COMPANY INITIATED CUSTOMER SATISFACTION PROGRAM 15N05. I HAD THE ELECTRIC VACUUM PUMP (EVP) REPLACED BY FOR ON 4/25/17 WITH 48,846 MI. BY 3/19 I STARTED HEARING A NOISE IN CAB DURING COLD STARTS, BUT IT TOOK A LITTLE WHILE DURING COLD STARTS IT MADE THE NOISE FOR ME FIGURE OUT IS WAS COMING FROM THE ENGINE AREA. I REALIZE IT WAS THE EVP AGAIN. NOT 2 YEARS AND WITH ABOUT 63 AND CHANGE MILES, A MECHANIC SAID IT WAS THE EVP AGAIN. I CONTACTED FORD DEALER AND THEY DENIED REPLACING THE BAD PART, SAYING I ONLY HAD 1 YEAR OR 12K TO HAVE IT REPLACED. ALL OF FORDS OTHER PARTS GET A 2 YEAR WARRANTY, EXCEPT EVP. CONTACTED FORD COMPLAINT LINE ON 4/13, THEY TOLD ME TO HAVE ISSUE VERIFIED BY A FORD MECHANIC 1ST. I DID & ON 4/17/19 GAVE THEM COMPLAINT, THEY GAVE ME COMPLAINT #. THE FORD DEALER I USED CALLED ME BACK ON 4/29/19, SAID FORD DENIED FIXING IT AS WARRANTY, BUT OFFERED TO GIVE ME $100 OF A $442 REPAIR. DEALER SAID IF I WANTED THE EVP, TO ORDER IT BECAUSE THEY WERE ON BACK ORDER, IT WOULD BE WEEKS. I CALLED COMPLAINT LINE, ASKED TO SPEAK TO SOMEONE ELSE BESIDES THE WARRANTY DEPARTMENT ABOUT SAFETY ISSUE WITH EVP, THEY GAVE ME A NEW COMPLAINT # AND SAID SOMEONE WOULD CALL ME- TOLD THEM I WANTED A SUPERVISOR, THEY SAID THEY WERE UNAVAILABLE . I NEVER HEARD FROM FORD. I CALLED FORD BACK ON 5/20/19, CALL TAKER SAID LAST COMPLAINT WASN'T PUT IN RIGHT, THAT'S WHY NO ONE CALLED. I TOLD HER I WANTED TO TALK TO A SUPERVISOR, AGAIN SAID THEY WERE UNAVAILABLE. ONE TRIED TO CALL ME AT 9:23PM ON 5/20?? THEN CALLED ME ON 5/23/19 AT 7:04PM- I ADVISED HIM THE EVP IS GONE BAD, SOUNDS WORST THE THE 1ST TIME IT WENT. HE SAID I WAS OUTSIDE WARRANTY & THEY WOULD NOT FIX IT UNDER THE WARRANTY. I ADVISED HIM THAT FORD KNEW THIS WAS AN ISSUE, BECAUSE IT IS NOT LONGER A EVP, IT'S A MECHANICAL VACUUM PUMP (MVP) NOW- IT HOOKS INTO THE MOTOR. FORD PUT EVP ON AS A BAND-AD

THREE DAYS AGO WHILE DRIVING ON A CITY STREET IN HEAVY TRAFFIC, I SUDDENLY GOT AN ADVANCE TRACK WARNING ON MY DASH DISPLAY AFTERVA RIGHT TURN. THAT WARNING WAS IMMEDIATELY FOLLOWED BY A POWER STEERING FAULT WARNING. I LOST POWER STEERING AND PULLED OVER AT THE FIRST OPPORTUNITY. ABOUT AN HOUR AFTER PULLING OVER I STARTED THE VEHICLE AND GOT THE SAME WARNINGS BUT THE POWER STEERING WORKED AS NORMAL AND SHORTLY AFTER DRIVING THE FAULTS CLEARED. THIS ISSUE HAS OCCURED ON MY 10 MINUTE COMMUTE TO WORK AND BACK FOR THE PAST TWO DAYS ALONG WITH AN INTERMITTENT BINDING SENSATION AND SUBTLE JERKING OF THE STEERING WHEEL.

TL* THE CONTACT OWNS A 2012 FORD F-150. THE CONTACT TOOK THE VEHICLE TO BYERS FORD (1101 COLUMBUS PIKE, DELAWARE, OH 43015, (888) 350-4405) WHERE IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V075000 (POWER TRAIN). WHILE LEAVING THE DEALER, THE CONTACT NOTICED THAT THE GEAR SHIFTING WAS DIFFERENT AND IT WOULD SLOWLY SHIFT INTO GEAR. THE CONTACT ALSO NOTICED THAT THE BRAKE PEDAL FELT SPONGY AND DIFFICULT TO DEPRESS. THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. WITHIN THE PAST THREE MONTHS, THE CONTACT HAD TO ADD FOUR BOTTLES OF ANTIFREEZE TO THE TRANSMISSION AND THE ENGINE OVERHEATED. IN ADDITION, THE SERVICE BRAKE, ENGINE HOT, AND TRANSMISSION HOT WARNING INDICATORS ILLUMINATED. OCCASIONALLY, WHEN THE VEHICLE WAS STOPPED OR IDLING, THE AIR CONDITIONER BLEW HOT AIR AND THE WINDOWS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS INFORMED THAT THERE WAS A FAILURE DUE TO MANUFACTURER RECALL NUMBER: 19S07 (POWER TRAIN). THE REPAIR WAS INCOMPLETE AND THE CONTACT WAS INFORMED THAT THE VACUUM PUMP FAILED AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE BRAKES OPERATED INTERMITTENTLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

THERE IS COMMON ISSUE WITH YEAR MODELS AROUND 2012 CONCERNING THE POWER STEERING GOING OUT WHILE DRIVING. THERE ARE NUMEROUS COMPLAINTS ONLINE ABOUT IT AND THE PARTS WERE RECALLED IN THE 2014 F-150 AND SUV MODELS FOR A COUPLE OF YEARS. FORD NEEDS TO PERFORM A RECALL ON F-150S FOR THE YEARS BEFORE 2014. VEHICLE WAS IN MOTION ON A CITY STREET WHEN THE POWER STEERING FAILED. WHEEL WAS INCREDIBLY HARD TO TURN AND ALMOST CAUSED AN ACCIDENT AS I WAS NAVIGATING TO A SAFE AREA.

I TOOK MY 2012 F-150 TO BYERS FORD IN DELAWARE,OH. THEY WERE TO PERFORM THE 19S07 RECALL. THEY SAID THEY DID IT. AFTER LEAVING THE DEALERSHIP I NOTICED IMMEDIATELY THAT THE TRUCK SHIFTS VERY QUICKLY INTO FIRST AND THE BRAKES FELT DIFFERENT. THEN SINCE I HAVE PUT 4 BOTTLES OF COOLANT IN IT IN LESS THAN 3 MONTHS. OVERHEATING FREQUENTLY AFTER ONLY 15-20 MINUTES OF DRIVING. THEN THE BREAKS DON'T WORK HALF THE TIME AND THE LIGHT COMES ON SERVICE BRAKES, I HAVE THEM CHECKED BY FORD THEY SAY NOTHING WRONG WITH THEM. NOW THE TRUCK SHAKES, OVERHEATING FREQUENTLY, BRAKES WORK PART OF THE TIME, WHERE IS THE COOLANT GOING? NO LIQUIDS ON THE GROUND UNDER THE TRUCK BUT IT SMELLS BURNT AND WET IN THE TAILPIPE. NOW BYERS FORD IS SAYING THAT IT IS JUST DUE TO 2 MORE RECALLS, ONE BEING THE VACUUM PUMP AND THE OTHER IS THE TRANSMISSION MODULE, BUT THEY SAY IT SHOULD BE OKAY TO DRIVE, THEY CAN'T GET ME A RENTAL CAR AND THEY CAN'T GET ME IN UNTIL OCTOBER 9TH BUT THEY SAY TO JUST KEEP DRIVING IT WITH MY BREAKS BARELY WORKING HALF THE TIME BECAUSE OF THE VACUUM PUMP AND IT OVERHEATING ALMOST EVERY TIME I DRIVE IT, HAVING TO FILL IT UP WITH COOLANT, LOSS OF POWER, SLUGGISH, MANY RANDOM COMPUTER ISSUES IT SEEMS BUT THEY SAY TO DRIVE IT? MY ENGINE AND TRANSMISSION BOTH OVERHEAT AND MAJOR IS I HAVE NO BREAKS HALF THE TIME, IT SEEMS LIKE THIS SHOULD BE A SAFETY CONCERN BUT THEY DON'T SEEM TO CARE OR WANT TO MAKE IT RIGHT AND ADDRESS ALL THE ISSUES THAT THE FIRST RECALL CREATED. THE TRUCK HAD NO PROBLEMS BEFORE THE RECALL AND NOW A BIG MESS THAT IS ABOUT TO BLOW UP THAT NOW HAS 2 MORE ADDITIONAL RECALLS BECAUSE OF THE FIRST ONE.

UPON COLD STARTUP MY TRUCK MAKES A TERRIBLE RATTLING NOISE FOR 2-5 SECONDS. THEIR IS A CURRENT TSB OUT TO FIX THIS ISSUE FROM FORD TO REPLACE PRIMARY CHAIN AND ALL 4 PHASERS. THIS ONLY GETS FIXED UNDER NEW VEHICLE LIMITED WARRANTY, WHICH MY TRUCK IS OUT OF. FORD ACKNOWLEDGES THERE IS A PROBLEM, BUT UNWILLING TO ISSUE A RECALL AND FIX THIS ISSUE FOR THE MANY PEOPLE IT IS AFFECTING.