2024 FORD F-150 HYBRID Complaints

The vehicle a 2024 F150 Hybrid with under 3,000 miles. First reported engine warning light was on 4/4/2025 at 2:23PM. The warning light indicated that "service engine soon alert is on because an issue has been detected with the fuel tank or lines" After a week while waiting for the appointment date the warning light went off. Then on 4/24/2025 at 3:28PM the same warning light reappeared. Took the truck to the dealership and they said they had to drop the. fuel tank to repair and issue. After 2 days the vehicle was returned to me. The problem was as noted on the Ford dealership invoice states, "Fuel Vapor Vent Valve is leaking". That was replaced. Also the initial diagnostic noted the "FTP would not hold vacuum even when canister and vapor blocking valve are closed"

In efforts to fix my vehicle for engine engineers have reset the odometer on my vehicle by over 1000 miles breaking federal law. They do not know how or why it happened and are not providing any explanations or follow ups.

The weather was heavy rain. The road was a two lane rural roadway with a 35mph speed limit. There were no other vehicles present and there were no obstructions in the roadway. As I slowed approaching a stop sign, the collision warning system activated. Traction control activated. The vehicle began braking. The transmission put itself in Park at ~15 mph. When the vehicle stopped moving it turned itself off. The vehicle came to a stop in the lane it was traveling in at the time it began to malfunction. The vehicle transmission would not come out of park. When I attempted to restart the vehicle it activated the horn until it was turned off again. Safety issue was the vehicle sudden stop and coming to rest in the travelled portion of the roadway. The vehicle was towed to Battlefield Ford in Culpeper VA on the date of the incident ([XXX]) and it was returned to me on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

What component or system failed or malfunctioned, and is it available for inspection upon request? When the brakes were applied, the vehicle accelerated instead of slowing down/stopping. The vehicle is available for inspection and we are begging for someone to investigate this as we do not want to get behind the wheel of this truck if the issue is determined and rectified. How was your safety or the safety of others put at risk? Because of the above issue, the car accelerated and crashed into a building putting the driver and passenger at risk. The airbags deployed. The vehicle went over a walkway where, luckily, no one was walking or they would have been seriously injured or potentially killed. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Ford keeps telling us to work with our insurance company. The insurance company did an estimate for the repairs, but they are not able to inspect the vehicle and determine the cause of the malfunction. Our insurance adjuster said that Ford needs to be the one to access the black box and perform testing to determine the malfunction. Ford has been unresponsive to our claim and the service manager where the vehicle is sitting will not touch the truck due to it being a Ford liability. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, the vehicle just suddenly accelerated when the brake was applied. The airbags deployed when the truck hit the building, the horn went off and wouldn't stop, and the brakes are stuck (unable to apply pressure).

The item currently malfunctioning is the instrument cluster and infotainment display of the vehicle. While driving, the instrument cluster and infotainment display intermittently flashes on and off while the vehicle is in motion, resulting in the speed and other information to disappear while moving. Dealer has not been able to replicate the issue due to it being intermittent. The component was inspected by the dealer but root cause unable to be determined as issue was not able to be replicated. The vehicle is not displaying any warning lights, messages, or DTCs. After some searching online, multiple people are experiencing similar issues with the instrument cluster flickering with driving.

The contact rented a 2024 Ford F-150. The contact stated that while attempting to reverse, the vehicle independently accelerated. The contact stated that the brakes failed to respond as needed. The contact was able to steer the vehicle and ended up in a neighbor's driveway. The contact was then able to shift into the park gear. There were no warning lights illuminated. The contact informed the Enterprise Rental Car where the vehicle was rented of the failure. The vehicle was not taken to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and filed a complaint. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 25,000.

Undetermined what part failed I believe maybe an update. The truck lost all power and began to shift to neutral position at 40 mph on the highway. I was forced to get on the axis road. At 5mph the truck shifted violently to park. Dealership is working on it. The event was recorded on video and pictures. Wrench light showing

Upon acceleration to highway speeds, the vehicle motor bogged down and started to shake the engine bay. White smoke started coming out of the exhaust and a very prominent rattle came from engine bay which did not subside. Fordpass detected an engine misfire, but I believe its a component of the turbo that may have blown. Truck has 700 miles on it. Ford is still diagnosing the vehicle to date.

The contact owns a 2024 Ford F-150. The contact stated that the heads-up display reflection caused a line on the windshield at the driver's eye level, reducing the visibility of the roadway while driving. The contact stated that the failure occurred intermittently while driving. The vehicle was taken to the dealer, where it was inspected, and the failure was confirmed. The dealer notified the manufacturer of the failure. The manufacturer informed the dealer that the vehicle was operating as designed. The vehicle was not repaired. The failure mileage was approximately 10.