2021 FORD F-150 HYBRID Complaints

If you pull onto a road and try to accelerate, the vehicle is unresponsive. The RPMs will increase, yet the vehicle drive train (10 Speed Transmission) is unresponsive for several seconds. This has been an ongoing issue with the vehicle since new and was first reported to Ford Customer service on Jan 2022. Ford has made several attempts to fix this issue, yet the transmission continues to fail with the same issue. This is a critical safety issue that jeopardizes the passengers in the vehicle. Vehicle parking brake engages without notice. At any given time, the electronic parking brake engages without warning and you have to manually release. While sitting at a controlled intersection, on an inclined street, waiting for traffic light to change, with vehicle in Drive, foot on the brake, the electric parking brake engaged. Vehicle shift lever moved to the park position on its own. Vehicle engages it's parking brake and moves shift lever into Park while sitting in traffic is very dangerous. Vehicle shift column failed in drive and vehicle would not move or run. This caused drive train to lock in place, freezing all four tires. Ford had to drag truck onto flat bed with tires locked. It had to be dragged off flatbed when delivered to Ford dealer for repair. They had to put grease down on the flatbed so truck would slide off without tires rolling. While at the dealership, the mechanic had to manually disconnect the calipers in order to move vehicle. The safety backup features failed and would not release wheels (lever under steering column).

Battery drain issue caused by over the air updates causing Low Battery warnings to occur. This issue has been repeatedly looked at and brought to the dealership since purchase. Alternator replaced at dealership. Battery replaced at dealership. Updates forced by dealership, multiple times. Battery minder installed to ensure start during winter months due to constant BMS warnings of 12V Battery State of Charge Low and infotainment Low Power Mode notifications. OTA update currently causing this issue. Attempted to clear by personally, by plugging battery minder in overnight for consecutive nights, prior to booking 40k mile service with dealership. Brought in for service, found battery state of charge reading below 50%. Recovered to above 70%. Requested I let the OTA attempt to complete overnight. OTA has continued to fail for the last 3 days, even while on the battery minder. Vehicle is driven at least 1 hour per day. BMS sensor installed: ML3T-10C652-BA. Due to the power consumption reduction saving functions of the system, low power mode causes functions and features of the vehicle to slowly turn off and support only the driver access when in low power mode. This includes terminating the gateway module that the OTA update is required to verify and validate completion with. This also changes reported settings in the infotainment system to appear as if the driver has deactivated WiFi, causing an inaccurate assessment of issues by technicians. A low enough state of charge, even when inaccurate, can cause the vehicle to fail to start.

Calendar years 2022, 2023, and 2024 have replicated this issue. Under high sun and warmth, the dash mounted daylight sensor causes the infotainment system to decrease brightness. This decrease in screen brightness persists even when in reverse, compromising safety systems. Dealership has been unable to replicate while in for other service on at least 3 separate occasions. This appears to be a summer / fair weather issue that cannot be diagnosed inside the workshop environment. Dealership able to replicate, in person, with technician, that the sensor was inverting the intended automatic adjustment action on a "stop by if you see this actively happening again" request in 2022. As unable to replicate condition in workshop, unable to diagnose and repair.

Driving in clear weather, open road, on I-95, no overpasses, smooth road, no road debris, no trucks anywhere in sight, no weird traffic conditions - front panel of my panoramic sunroof, which was closed at the time, just EXPLODED. It sounded like a shotgun went off above my head. Since the headliner was closed at the time, all the pieces were present when I got to a car-wash to vacuum up the glass. I only saw glass. No foreign objects, no rocks, no unknown pieces of the International Space Station - just glass.

The contact owns a 2021 Ford F-150. The contact stated that while the vehicle was parked, a week after it had rained and twelve hours after it was last driven, there was an abnormal mildew odor inside the vehicle. The contact stated that there was condensation entering the vehicle from an unknown location and the carpet on the passenger’s side floor was wet. The contact stated that the sunroof was properly closed while it was raining. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 33,000.

2021 f150 POWERBOOST [XXX] Loss of engine power. Major electrical failure display on dash coast to a stop. Unable to restart, lock in park unable to be move from location. After 45 mins. of pushing restart button every 60 seconds get a restart, take to dealer unable to find problem.[XXX] Loss of engine power. Major electrical failure display on dash coast to a stop. Unable to restart, lock in park unable to be move from location. After 45 mins. of pushing restart button every 60 seconds get a restart. Notified dealer appt set for 20Jan2024 Special order pump was order for trans. {XXX] Truck was drop for the pump to be replace. [XXX] Dealership called, while the Tech was on a test drive, after the pump was installed, the Tech. had a Loss of engine power. Major electrical failure display on dash coast to a stop .Unable to restart , lock in park unable to be move from location. Dealer ship contacted Ford and and engineer has handle the repairs. The truck has been on the lot now for over 30days with now a needing a special order part on National back order. Have contacted Ford case # [XXX] with 2 attempts with no return phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford F-150. The contact stated that while her husband was driving 15-20 MPH, the gears locked up. The contact stated that the check engine warning light was illuminated. The vehicle was restarted, and the check engine warning light was flashing. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and offered to cover 70 percent of the cost of the repair. The failure mileage was approximately 77,000.

The contact owns a 2021 Ford F-150. The contact stated that while her husband was driving at an undisclosed speed, he became aware that the windshield wipers were not functioning. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the windshield wiper motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V142000 (Visibility). The VIN was included, and the vehicle was repaired, but the failure occurred. The manufacturer was notified of the failure but did not assist. The failure mileage was 69,000.

My 2021 F-150 Powerboost randomly shuts down on the highway and while pulling out into traffic. When it shuts down the steering and brakes work but the engine is off/no acceleration and the truck displays a warning telling me to "Stop Safely Now". Truck has been look at many times by Ford and every time they give it back to me it happens again. There appears to be either and electrical or software issue but after 3 months Ford doesn't seem to know what's wrong with the truck even though they have reproduced the problem. It has happened over 20 times putting me and my family at risk of getting in an accident.

3.6.2021 - Ford F150 purchased at Battlefield Ford (Ourisman Ford), Manassus VA / registered in CT 7.27.21 – inspected by Torrington Ford, Torrington CT for rubbing sound front left side, nothing found / 6,325 miles 2.10.22 – inspected for same issue / nothing found / 16,000 miles 7.27.22 – inspected for same issue / nothing found / 24,000 miles 12.24.2022 – “Catastrophic failure” of front differential / 34,369 miles. On Christmas Eve 2022 myself, husband and son were driving to family in NY when the truck very quickly started to make a severe grinding sound, became unable to steer, loss of control, and started to produce smoke & fire under the hood. We immediately stopped and got out unharmed. Fire was dripping out of the bottom of the truck and smoke/fire under the hood. We were lucky. Firetrucks came but were unable to do anything. The truck's wheels completely seized up - the tow truck had to skid it onto the flatbed. Repaired at Simmons-Rockwell Ford, Hallstead, PA. Complete new front differential and damaged parts in proximity to the failure (pinion gear, axle shaft, etc). 12.16.2023 – Again hearing a sound in front left side while driving; bring to the shop for inspection. Shop confirms front differential is failing again, per Torrington Ford, (where all maintenance and repairs were completed, except for the first failed front differential in PA). Advise not to drive for safety reasons. 52,922 miles. With both front differential failures - no warning lights or messages. Symptoms - a slight rubbing/grinding noise in the front left side of vehicle; “rough” sound while driving. 1st front differential – inspected at 6,000 miles, 16,000 miles, and 24,000 miles. Failed at 34,369 miles. 2nd front differential – inspected at 52,922 miles, failing differential, advised not to drive. Dec 2023 – Buy-back claim filed with Ford Motor Co. Denied - "outside of the 18-month warranty period for VA Lemon Law". Clearly, safety is not a guiding tenet for Ford Motor Co.