2023 FORD F-150 LIGHTNING BEV Complaints

The digital screen the displays tachometer and other gauges won’t turn on. Have also had issues with the infotainment screen not turning on.

Vehicle dashboard(cluster) and Sync screen continuously goes out while vehicle is in motion. Preventing safe driving, seeing side and back of vehicle, other cars, etc Electric truck systems stop functioning properly, mileage range drops dramatically in extreme temperatures. Frunk opens randomly

I purchased my 2023 Ford F150 Lightning Lariat in November 2023 and although it has been an outstanding vehicle in most regards, there is a glaring software/infotainment problem that has been extremely dangerous on multiple occasions. When putting the truck into reverse, the screen sometimes freezes on a static image, leading me to believe that there are no vehicles or pedestrians behind my truck when in fact there are vehicles and pedestrians behind my truck. Additionally, the screen frequently freezes completely or fails to initiate in the first place. This is an issue that has been repeatedly posted about both in F150 Lightning forums and on the [XXX] subreddit. Many users have taken their vehicles in to address this issue, but Ford technicians seem under-trained to handle this and refer customers to a potential future update that might resolve this. We believe Ford is failing to ensure the safety and security of both Lightning owners and pedestrians by not addressing this issue with their Infotainment system. Specifically, this issue occurs on Sync 4A on the 15.5 inch screen. At present, I am running the most recent software available as of 4/4/24. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My dash went completely blank while driving at night. The center console was still functioning normal. The headlights and blinkers were still functioning normal. I could not see my speed or any other data on the dash. It was still backlit, but the screen was completely blank. Turning the vehicle off and on did nothing. I found on a forum that this is a fairly common occurrence. This is very dangerous, not knowing my speed or any other data while driving. Also, none of the other safety features could be observed, unknown if they would function in an emergency.

When I started the vehicle the virtual instrument cluster was blank, therefore I could not tell how fast I was going, how many miles I could go before I needed to charge, start cruise control, and many other features only available on this screen. I tried to restart the vehicle, but the screen was still blank. Fortunately the screen worked again after I parked to go shopping for a period of time.

Instrument cluster completely off and unable to turn back on. Unable to see speed, power, braking features, or any other indicators

The headlamps flicker when the steering wheel is turned at speeds of 1-45 miles per hour. The dealership claims that a software update will fix it, though the issue seems to be with the integrated circuits in the headlamp assembly. The issue has gotten worse over the last 3-4 months.

The contact owned a 2023 Ford F-150. The contact stated that while driving at low speeds and attempting to slow the vehicle with the brake pedal depressed, the vehicle suddenly accelerated on its own. The contact veered into the shoulder of the roadway to avoid a collision, coming to a complete stop after colliding with heavy shrubs. The air bags did not deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact was transported to an area hospital by EMT and treated for abdominal contusions. The vehicle was taken to the dealer, who declined to inspect the vehicle. The vehicle was not repaired. After that, the vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The manufacturer was notified of the failure but did not assist. The failure mileage was 2,100.

I had turned right off [XXX] in Greensboro onto [XXX] . It is not a busy road. I was preparing to turn left on [XXX], Greensboro and there were no other cars on the road and no parked cars. The instrument panel flashed a box that said something like ‘pre collision alert’. There were no other vehicles around and no pedestrians and it was around lunchtime. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The instrument panel that shows the speed and battery capacity went blank and was black. The car still drove and I was only 4 miles from home. I was not able to tell what speed I was traveling at, what warning condition or alarms may have been triggered and I did not know what the charge was on the car. Turning the car off and back on did not change the screen, it remained blank. I left the the car at home for over an hour waiting for a tow truck and when I turned the truck back on the screen was working. The Green Ford dealer in Greensboro, NC first said a part needed to be ordered but as of today they said they ran diagnostics and could not find any issues. They have asked me to drive it around until the next time it happens. I don’t feel safe doing that.