2012 FORD F-250 Complaints

I HAVE A 2012 FORD F250 KING RANCH 6.7 DIESEL. THE RADIATOR STARTED LEAKING SO I TOOK IT TO THE DEALERSHIP ONLY TO FIND OUT I NEEDED A NEW RADIATOR. SINCE MY BUMPER-TO-BUMPER WARRANTY RAN OUT AT 36K MILES THIS REPAIR WAS ON MY DIME. IN RESEARCHING ONLINE FORUMS AND SUCH, THERE HAVE BEEN KNOWN ISSUES WITH THE DIESEL RADIATOR AS FAR BACK AS 2008. THE ENTIRE PREMISE BEHIND A DIESEL ENGINE IS "COMPRESSION-IGNITION" IN WHICH FUEL IS IGNITED DUE TO COMPRESSED AIR AT APPROXIMATELY 1000 DEGREES F. THERE IS NO SCENARIO WHERE THE EITHER THE MANUFACTURER OF THE RADIATOR AND/OR FORD MOTOR COMPANY THEMSELVES SHOULD NOT BE REQUIRED TO FIX THIS FAULTY PART AT THEIR EXPENSE. THE REPAIR ESTIMATE WAS OVER $2,000 ON A VEHICLE LESS THAN 3 YEARS OLD. IN NO WAY SHOULD ANY NEW VEHICLE OWNER BE REQUIRED TO PAY FOR A NEW RADIATOR MUCH LESS FOR THE LABOR TO INSTALL IT AND THAT GOES DOUBLE FOR THE OWNER OF A DIESEL ENGINE. *TR

RADIATOR FAILED AT 47,500 MILES. FORD REFUSES TO FIX. HAVE READ MULTIPLE INSTANCES OF DEFECTIVE RADIATORS FAILING FROM NEW TO 100,000 MILES. THIS WEBSITE LISTS COMPLAINTS AND AVERAGE MILEAGE. HTTP://REPAIRPAL.COM/COOLANT-LEAK-FROM-RADIATOR-931. *TR

THE HIGH PRESSURE FUEL PUMP FAILED. I HAVE TAKEN THE TRUCK TO TWO DIFFERENT DEALERSHIPS AND THEY HAVE SAID THE SAME THING. THEY ARE SAYING THAT IT IS A FUEL ISSUE BUT THE PUMP ON THE TRUCK ISN'T EQUIPPED WITH THE INCORRECT FUEL PUMP FOR THE DIESEL THAT IS SOLD IN THE US. I HAVE SPENT JUST ABOUT $2000.00 JUST FIGHTING THE WARRANTY COMPANY TO FIX THE TRUCK I DROVE FOR 10 DAYS BEFORE FAILING. THE TRUCK HAS BEEN IN THE SHOP LONGER THAN I HAVE HAD IT. *TR

THE TRUCK WENT INTO A WOBBLING FRONT WHEEL SITUATION WHEN I HIT AN IRREGULAR PAVEMENT STRETCH. IT HAS ALSO HAPPENED WHEN YOU GO OVER AN EXPANSION JOINT ON A BRIDGE OR HIT A BUMP OR POTHOLE AT FREEWAY SPEEDS. *TR

I WAS DRIVING MY SON TO SCHOOL AND AS I APPROACHED THE ENTRANCE TO THE SCHOOL THE ALARM CHIMED. I SLOWED DOWN ON A BUSY 4 LANE STREET TO TURN INTO THE SCHOOL PARKING LOT. AS I TRIED TO ACCELERATE THE TRUCK SHUT OFF LEAVING ME SITTING IN THE MIDDLE OF AN INTERSECTION WITH A 3 YEAR OLD IN THE BACKSEAT IN A CAR SEAT. I TRIED TO RESTART THE TRUCK BEFORE THE ONCOMING TRAFFIC REACHED US, TO NO AVAIL I GOT OUT AND STARTED TO PUSH THE TRUCK AND 2 PEDESTRIANS RAN ACROSS THE STREET TO STOP TRAFFIC AND HELP ME PUSH THE TRUCK OUT OF THE STREET SO WE WOULDN'T GET HIT. WHEN I CALLED FORD THEY SAID NOTHING COULD BE DONE TO GET THE TRUCK STARTED UNTIL THE EGT EXHAUST SENSOR WAS REPLACED AND THEY WERE ON BACK ORDER FOR 2 WEEKS. AFTER CALLING THE DEALERSHIP I PURCHASED THE TRUCK FROM (OUT OF STATE) THEY OFFERED TO OVERNIGHT ONE TO THE DEALERSHIP THAT WOULD REPAIR THE TRUCK. AFTER DISCUSSING THIS WITH SEVERAL MEMBERS OF THE LOCAL DEALERSHIP TEAM INCLUDING THE SERVICE MANAGER THEY MIRACULOUSLY FOUND A SENSOR IN A NEARBY TOWN TO REPLACE THE FOLLOWING DAY. WE EASILY COULD HAVE BEEN IN A SERIOUS ACCIDENT IF THE TRUCK WOULD HAVE STALLED WHILE ONCOMING TRAFFIC WERE CLOSER. THIS IS A SAFETY HAZARD AND NEEDS TO BE ADDRESSED. *TR

I WAS DRIVING MY VEHICLE EAST ON THE HIGHWAY IN MIAMI (SR-836 JUST BEFORE NW 107TH AVENUE) AND IT GAVE ME A MESSAGE TO "STOP SAFELY NOW". I PULLED OVER IMMEDIATELY AND HAD THE TRUCK TOWED TO GUS MACHADO FORD OF KENDALL. THE REPAIR ENDED UP COSTING ME OVER $700. MY SON DID SOME RESEARCH AND FOUND OUT THERE WAS A RECALL QUERY (RQ-14-005) SENT TO FORD ON FEBRUARY 5, 2015. I JUST WANTED TO BE ADDED TO THE LIST OF AFFECTED OWNERS AND WOULD LIKE TO BE ADDED TO ANY E-MAIL OR MAIL DISTRIBUTION LISTS. *TR

WHILE TRAVELING I-10 WEST NEAR CRESTVIEW, FL AT APPROXIMATELY 70 MPH, I RECEIVED A FORD DIAGNOSTIC SCREEN NOTIFICATION TO STOP VEHICLE IMMEDIATELY. I PULLED OVER ON THE SIDE OF THE INTERSTATE AND SLOWED THE TRUCK TO A STOP. THE ENGINE SHUT OFF IMMEDIATELY WHEN I FULLY STOPPED. I ATTEMPTED TO RESTART THE TRUCK, BUT THE TRUCK ENGINE WOULD NOT EVEN 'TURN OVER'. THERE WAS NO ADDITIONAL INFORMATION PROVIDED BY THE FORD DIAGNOSTIC SCREEN. I WAS STRANDED ON THE SIDE OF THE INTERSTATE WITH FAMILY MEMBERS AND LUGGAGE AT 8PM ON A SUNDAY NIGHT, AND 2 HOURS FROM HOME (MISSISSIPPI). I HAD THE TRUCK TOWED TO THE NEAREST FORD DEALERSHIP. THE NEXT DAY, THE DEALERSHIP INFORMED ME THAT IT WAS A EGT SENSOR FAILURE. THIS IS UNBELIEVABLE THAT A FAILED SENSOR WOULD LEAVE ME STRANDED WITHOUT A PREVIOUS WARNING STATING THE SHUTDOWN WOULD OCCUR. AT LEAST THE TRUCK PCM SHOULD NOTIFY AND ALLOW ME TO PUT MYSELF AND MY LOVED ONES IN A SAFE PLACE IF THE TRUCK WAS TO BE AUTOMATICALLY SHUT OFF. *TR

JAN 01 2015 I WAS DRIVING TO WORK 6AM, WHEN THE ENGINE LIGHT WENT ON A MESSAGE READ " PULL OVER NOW SAFELY", I PULL TO THE SIDE ALONG THE FREEWAY THE TRUCK SHUT DOWN. I HAD TO CALL INTO TO WORK TO ADVISE I WON'T BE IN AND CALLED A TOW TRUCK. I HAD TO PAY OUT OF POCKET FOR A TOW INTO FOLSOM LAKE FORD. THE SERVICE ADVISOR TOLD ME IT WAS A BAD SENSOR ALL FOUR SHOULD BE REPLACED. I CALLED MY WIFE SHE INVESTIGATED EGT RECALL ON FORDS, I TOLD THE SERVICE ADVISOR OF RECALL HE SAID THERE IS NO RECALL. MY WIFE ESCALATED THE CALL TO FORD CUSTOMER SERVICE DEPT. SHE SPOKE WITH [XXX] HE CONFIRMED THE RECALL AND GAVE HER A REFERENCE NUMBER, LEVEL 2 CUSTOMER SERVICE TOLD HER THE DEALERSHIP NOTED IT'S THE CALIBRATION AND WE CAN'T UPGRADE THAT FOR YOU. THE CALL ESCALATED TO REGIONAL SUPERVISOR TJX HE SAID NOTHING HE CAN DO AND I'LL HAVE TO PAY FOR REPAIRS OUT OF POCKET. MY HUSBAND PAID THE REPAIR BILL. ON 02/02/2015 WE RECEIVED A RECALL LETTER FOR EMISSION RECALL 14E03 CATALYST REDUCTION SYSTEM UPDATE FOR IMPROVEMENT INCLUDING REDUCED TEMPERATURE SENSOR FAULTS AND IMPROVED DRIVABILITY. SO BASICALLY THE EGT SENSOR RUNS OFF THIS COMPUTER SYSTEM TELLING THE SENSOR THE TRUCK IS OVER HEATING. THIS STRANDED MY HUSBAND ON THE SIDE OF THE ROAD, NOW FORD REFUSES TO REIMBURSE USE THE REPAIRS AND TOWING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING THE SPEED LIMIT OF 65 MPH ON THE INTERSTATE, WHEN THE TRUCK WENT OVER A ROUGH SPOT IN THE ROAD AND BEGAN TO SHAKE UNCONTROLLABLY. I COULD NOT STEER DO THE STEERING WHEEL AND THE FRONT OF THE TRUCK SHAKING SO VIOLENTLY. I MANAGED TO GET THE TRUCK SLOWED DOWN QUICKLY AND OVER ONTO THE MEDIAN. I STOPPED AND GOT OUT TO CHECK AROUND AND UNDER THE VEHICLE AND FOUND NOTHING. AS I ATTEMPTED TO GET UP TO SPEED AND MERGE BACK ONTO THE HIGHWAY THE TRUCK STARTED SHAKING AGAIN. AFTER GETTING UP TO ABOUT 50 MPH IT SMOOTHED OUT. I TOOK THE TRUCK TO DISCOUNT TIRE AND HAD THE WHEELS REBALANCED AND THE FRONT CHECKED WITH NO PROBLEMS NOTED. THE TRUCK HAS DONE THIS ABOUT 4 OR 5 MORE TIMES SINCE AND IT ALWAYS AFTER YOU GO OVER A ROUGH SPOT IN THE ROAD. THE VEHICLE SHAKES SO BAD THAT YOU CANNOT CONTROL IT AND YOU HAVE TO STAND ON THE BRAKE TO SLOW IT DOWN ENOUGH TO BE ABLE TO STEER IT. THIS CAN RESULT IN A MAJOR ACCIDENT OR DEATH!!! I HAVE ALSO HAD PROBLEMS WITH THE TRANSMISSION SINCE THE TRUCK WAS NEW. WHEN IT SHIFTS FROM 1ST TO 2ND SOMETIMES THERE IS A LONG DELAY WHERE THE THROTTLE IS PUSHED DOWN AND THE TRUCK DOES NOTHING FOR APPROXIMATELY 5 SECONDS, THIS HAS OCCURRED NUMEROUS TIMES IN INTERSECTIONS AND CAN CAUSE YOU TO BE STRUCK IN THE SIDE. I HAVE HAD THE TRUCK TO THE SHOP 3 TIMES AND THEY CHANGED THE TRANSMISSION BODY AND THE TRANSMISSION PUMP AND IT STILL CONTINUES TO HAVE THE PROBLEM... *TR

WE WERE DRIVING IN THE LEFT LANE OF FOUR LANE HIGHWAY (TWO LANES EACH WAY) WHEN THE SENSOR WARNING CAME ON SAYING STOP SAFELY SOON. MY HUSBAND STARTED TO MOVE TO THE RIGHT. THE TRAFFIC WAS VERY LIGHT. BEFORE WE COULD GET INTO THE RIGHT LANE THE TRUCK DIED. HAD WE BEEN IN HEAVY TRAFFIC WE WOULD HAVE BEEN STALLED IN THE HIGHWAY. I AM REPORTING THIS OUT OF CONCERN FOR OTHER DIESEL TRUCK DRIVERS. FORD DEALER SAID CAUSE WAS BAD EXHAUST GAS TEMPERATURE EGT SENSOR AND WE PAID OVER $1000 TO HAVE ALL 4 SENSORS REPLACED. THIS HAS CAUSED US TO LOSE FAITH IN OUR TRUCK AND WE TRADED IT IN FOR A NEWER MODEL.