2014 FORD FIESTA Complaints

PART 2: THIS IS THE SECOND PART OF THE COMPLAINT FOLLOWING THE TRADE-IN OF THE 2012 FOCUS I PURCHASED BRAND NEW...SO, SICK OF THE FOCUS ACTING UP ALL THE TIME, I TOOK IT BACK INTO JIM SNEAD FORD, WAYNESBORO, VA AND HE ENCOURAGES ME TO BUY A BRAND NEW FIESTA. I DID NOT COMPLAIN AS HE WAS MY SOLE MAIN GUIDANCE AND I THOUGHT I COULD TRUST JIM. ON 08/09/2013, I PURCHASE A BRAND NEW FORD FIESTA TRADING IN THE 2012 FORD FOCUS. JIM SNEAD ALLOWS ONLY $961 TRADE IN VALUE FOR THE FOCUS AND I LOST $23,690.68 ON DEPRECIATION AND MONTHLY PAYMENTS! I BUY THE FIESTA AND THE SAME THING HAPPENS AGAIN. THE CAR'S TIRES SPIN WHEN ACCELERATING FROM A FULL STOP THEN THE VEHICLE JUMPS OUT FORWARD. THE CAR RIDES ROUGH, IT BUCKS, IT MISSES, IT MAKES NOISES, IT SHUDDERS. THIS TIME I AM NOT VERY HAPPY NOR PLEASANT WITH MR. JIM SNEAD. I WAS A TEACHER, A WIDOW W/ TWO KIDS STILL DEPENDENT ON ME AND HERE HE SELLS ME ANOTHER 'CRAP', TERRIFYING CAR THAT SEEMS TO HAVE A MIND OF ITS OWN. OF COURSE, ACCORDING TO MR. SNEAD, IT IS MY DRIVING--NOT THE CAR. I NOTICE THAT THE SERVICE DEPARTMENT IS NOT WRITING UP MY COMPLAINTS EVERY TIME I BRING IT IN ABOUT THE TRANSMISSION-JUST LIKE THEY LEFT IT OUT OF MY COMPLAINTS WITH THE FOCUS.THE FIESTA RECEIVES ITS FIRST OF 3 TRANSMISSIONS A YEAR AFTER I PURCHASED THE CAR ON 09/23/2014. WHILE I AM DRIVING AROUND W/ THE SERVICE MANAGER SO HE CAN FEEL HOW TERRIBLE THE CAR RUNS, HE ADMITS TO ME THE CAR IS A BUNCH OF JUNK AND I NEED TO START READING UP ON IT. NOW THE FIESTA IS IN THE SHOP OFTEN AND MR. SNEAD AND I ARE NOT VERY FRIENDLY.I HAVE ALL THE SERVICE RECORDS, BUT I HAVE TO WRITE IN THE CAR IS RUNNING RAGGFED AS THE SERVICE DEPARTMENT WILL NOT PUT IT IN THE REPORT. I WANT MR. SNEAD TO BUY THE CAR BACK, BUT HE REFUSES.EVERY MONTH THAT ROLLS BY IS A DISASTER WAITING TO HAPPEN W/ THE FIESTA. ANOTHER 'DOLLAR BLEEDER', UNSAFE CAR!! *JS

I PURCHASED A 2014 FORD FIESTA NEW IN JANUARY 2014. IT HAS THE INFAMOUS DPS6 TRANSMISSION. IT WAS EXPLAINED TO ME THAT IT IS A STANDARD TRANSMISSION IN AN AUTOMATIC BOX. IT DID THE SHUDDER FROM DAY ONE. I DIDN'T THINK THERE WAS ANYTHING WRONG BECAUSE I HAD DRIVEN MANY STANDARD TRANSMISSION VEHICLES OVER THE YEARS AND FIGURED IT WAS SUPPOSED TO ACT THAT WAY. IN JANUARY OF 2018, I HAD STOPPED AT A RED LIGHT ON A BUSY STREET IN COLORADO SPRINGS, CO WHERE I LIVE. THE LIGHT TURNED GREEN AND MY CAR WOULD NOT SHIFT OUT OF 1ST GEAR OR GO FASTER THAN 5 MPH. I PULLED TO THE SIDE OF THE ROAD AND AFTER SITTING THERE FOR 20 MINUTES AND SHIFTED THE GEARS BOX FROM PARK TO NEUTRAL TO DRIVE, I FINALLY GOT BACK ON THE ROAD AND THE CAR SHIFTED BUT VERY SLOWLY. THIS WAS ON A SUNDAY. THE NEXT DAY I MADE AN SERVICE APPOINTMENT WITH PHIL LONG FORD WHERE I PURCHASED THE VEHICLE. THEY KNEW IMMEDIATELY WHAT THE PROBLEM WAS AND TOLD ME IT WOULD BE COVERED UNDER WARRANTY. I TOOK THE CAR IN TO THEM THAT WEEK AND THEY RAN THE VIN AND IT WAS NOT IN THE WARRANTY BATCH TO REPLACE THE CLUTCHES. THEY CALLED FORD AND ASKED THEM TO COVER THE REPAIR. FORD DECLINED. THE SERVICE ADVISER GAVE ME FORD'S 800 CUSTOMER SERVICE LINE. THEY BUILT A CASE BASED ON MY INFORMATION. A DAY LATER I RECEIVED A PHONE CALL AND EMAIL TELLING ME THAT IT WAS NOT COVERED UNDER WARRANTY AND FORD WOULD NOT GIVE ME ANY FINANCIAL ASSISTANCE. PHIL LONG FORD ESTIMATED THE REPAIR AT $2,200.00 BUT SINCE FORD WOULD NOT COVER THE COST AND I PURCHASED THE FIESTA FROM THEM, THEY DID THE REPAIR FOR $1,500.00 OUT OF POCKET COST. I'M JUST A SIMPLE WORKING MAN AND CAN'T AFFORD THOSE TYPES OF REPAIRS. I HAD TO PUT THE CHARGE ON MY CREDIT CARD. I WILL NOT PURCHASE ANOTHER FORD DUE TO THEIR TOTAL LACK OF CONCERN AND NOT TAKING RESPONSIBILITY. THE CAR STILL DOESN'T OPERATE PROPERLY.

ON JULY 23 2019, I NOTICED MY CAR DOOR WOULD NOT CLOSE. THIS IS THE SECOND INCIDENT IN ONE YEAR. FORD IS PUTTING MY LIFE AND MY FAMILY'S LIFE IN DANGER. LAST YEAR, IT WAS THE LEFT REAR DOOR, MORE RECENTLY IT WAS THE DRIVER'S DOOR.

TAKATA RECALL MY A/C STARTED TO FAIL WITH NO WARNING. AFTER PUTTING MY CAR IN PARK, SMOKE STARTED TO RISE FROM THE ROOF AND A DARK COLOR LIQUID (PERHAPS OIL) STARTED TO LEAK FROM UNDERNEATH THE CAR. I TOOK THE VEHICLE INTO THE FORD DEALERSHIP, AND THEY CONCLUDED THE COOLANT WAS LOW AND IT MIGHT HAVE CAUGHT CONTACT WITH THE ENGINE, CAUSING IT TO SMOKE. THIS INITIAL CONCLUSION FROM THE FORD DEALERSHIP THAN LED TO THEM CLAIMING; THE TUBES HAD A HOLE, THE FAN NEEDED TO BE REPLACED, AND THE BELT WAS HEAT DAMAGED. I PURCHASED THE VEHICLE IN CASH FROM THE FORD DEALERSHIP AS USED, BUT A "FORD CERTIFIED" CAR; MEANING IT WENT THROUGH A RIGOROUS 172 POINT INSPECTION WHERE THEY EXAMINE THE CARS COOLANT, ENGINE, TRANSMISSION, BREAKS, ETC. HOWEVER, THIS IS FAR FROM THE TRUTH BECAUSE MONTHS AFTER PURCHASING MY FORD CERTIFIED VEHICLE THE TRANSMISSION BLEW OUT AND FORD HAD TO REPLACE/FIX IT FOR FREE. I'VE ONLY OWNED THE CAR FOR A YEAR AND A HALF, AND I'VE ALREADY HAVE HAD TWO MAJOR CAR PROBLEMS! I REQUESTED FOR A BUYBACK AND FORD SAYS THEY AREN'T ABLE TO DO SO. I AM FRUSTRATED THAT I PAID FOR THIS FORD CERTIFIED VEHICLE IN CASH, JUST TO BE DUPED. MY MAKE AND MODEL HAS BEEN REPORTED TO HAVE BOTH COOLANT AND TRANSMISSION PROBLEMS, I BELIEVE MY CAR HAS BOTH THESE ISSUES. IN CONCLUSION, I HAVE BEEN SOLD A VEHICLE THAT IS FALSELY ADVERTISED AND A DANGER ON THE ROAD, WITH LITTLE TO NO HELP FROM THE FORD DEALERSHIP.

MY CAR NEVER ACCELERATED RELIABLY, ESPECIALLY IN LOWER GEARS. THE TRANSMISSION WOULD CONSTANTLY SHAKE AND SHUDDER. MY WIFE FINALLY REFUSED TO DRIVE IT ANYMORE AFTER THE CAR REPEATEDLY RESPONDED EXCEEDINGLY SLOW TO HER PRESSING THE GAS PEDAL WHEN TRYING TO CROSS TRAFFIC. SHE WOULD BE STOPPED, WAITING TO CROSS TRAFFIC. WHEN THERE WAS A LONG BREAK IN TRAFFIC, SHE'D PRESS THE GAS AND CAR WOULD CRAWL AHEAD MUCH MORE SLOWLY THAN YOU'D EXPECT WITH HOW FAR SHE PRESSED THE GAS PEDAL. ONCOMING TRAFFIC WOULD THEN CATCH UP TO HER AND HAVE TO SLOW DOWN UNTIL THE CAR EVENTUALLY MADE IT ACROSS. THIS HAPPENED MULTIPLE TIMES WHEN I OWNED THE CAR. THE DATE I NOTE IN THE "WHEN DID THIS HAPPEN" FIELD REPRESENTS THE DATE I HAD THE FIRST CLUTCH REPAIR DONE ON THE CAR (AT 18,756 MILES).

WENT OUT TO THE CAR LAST NIGHT 17 JULY 2019 AND TRIED TO START THE CAR AND IT JUST CHIMED AND ALL THE LIGHTS BLINKED ON AND OFF. WENT OUT IN THE MORNING 17 JULY 2019 @0630 TRIED TO START THE VEHICLE AND THE CAR MADE LOUD CLICKING SOUNDS AROUND THE TRANSMISSION AREA. ALSO THERE IS A MESSAGE IN THE CLUSTER CENTER THAT READS "TRANSMISSION MALFUNCTION SERVICE NOW"

WAS DRIVING ON HIGHWAY ABOUT 40-50 MPH, ENGINE TEMPERATURE GAUGE ACTIVATES, VEHICLE PULLED OVER TO AUTO SHOP. MECHANIC MENTIONED SAME ISSUE WITH SAME MODEL AND YEAR FORD FIESTAS HAVING SAME ISSUE OF OVERHEATING CAUSING DAMAGE TO ENGINE PISTONS. RECALL COVERED MODEL ST NOT THIS MODEL OF SE FOR SAME ISSUE ON SAME ENGINE.

DUE TO THE POOR DESIGN OF THE DSP6 TRANSMISSION, I HAVE ALMOST BEEN IN QUITE A FEW ACCIDENTS WHEN PULLING INTO TRAFFIC ON A CITY STREET AND THE TRANSMISSION SHUTTERS AND SHAKES SO BADLY THAT I LOSE POWER AND HAVE ALMOST BEEN HIT. FORD NEEDS TO BE HONEST AND UPFRONT WITH THE HARDWORKING PEOPLE THAT SHELLED OUT GOOD MONEY AND REPAIR THE PROBLEM!

TL* THE CONTACT OWNS A 2014 FORD FIESTA. WHILE DRIVING APPROXIMATELY 40 MPH AND APPROACHING A TRAFFIC LIGHT, THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE INDEPENDENTLY ACCELERATED. ADDITIONALLY, THERE WERE OCCASIONS WHEN THE VEHICLE WOULD SPUTTER AND VIBRATE ABNORMALLY WHILE BEING DRIVEN. THE VEHICLE WAS TAKEN TO GAUDIN FORD (LOCATED AT 6625 W ROY HORN WAY, LAS VEGAS, NV 89118, (702) 534-3094) WHERE IT WAS DIAGNOSED THAT THE DUAL CLUTCH INSTALLED DURING THE MANUFACTURING PROCESS WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

WHILE PARKED TO FUEL MY CAR, I OPENED THE REAR DRIVER SIDE DOOR. UPON CLOSING THE DOOR IT WOULD CLOSE BUT IT WOULD NOT LATCH. I HAD TO SECURE THE DOOR CLOSED WITH THE REAR SEATBELT TO MAKE IT HOME WITHOUT THE DOOR OPENING WHILE I WAS DRIVING.