2015 FORD FIESTA Complaints

This goes with Incident 11500972 2015 Ford Fiesta SE purchased 2.8.18 Crest Ford in Center Line, MI Right away, began having issues. Taken in to Dealership 9.18.18. In 2019, I contacted them 3-4 times, asking when I could bring in for Recall on ignition, which was Warranty. On 3.9.20, took to Costco, engine had no power, wouldn't go above certain speeds, felt like it would stall. Said needed new battery, which I purchased. Seemed OK when picked up, lights on dash off. Immediately came back on with same problems. Next day, on 3.10.20 again contacted the Dealership, my complaint via email: "Repair Services: Put in a new battery, immediately brought up submarine, wrench, Check Transmission now on screen. Was told it's under Recall or an Extended Powertrain warranty. Also has 2 other official recalls on it would like fixed while it's there." In addition, I told them it would not go above certain speeds, so shifting is broken, feels like it will stall out. Invoice from Crest Ford: "Customer states the wrench light is on, he feels like the vehicle will not shift past 3rd gear as well, a new battery was put in and after that the vehicle started to have more issues" and "Corrected by Tech: [XXX] Warranty Installed AE8Z 7Z369 F:MODULE - TRANSMISSION CONT Qty: 1 Warranty Installed WPR:WARRANTY PART RETURN Qty: 1 Warranty trans warning message on, wrench light on, ids ck found fault po606, replaced and reprogrammed tcm per 14m02, relearned adaptive memories 3 and road tested ok at this time" These are all items Ford Fiesta RECALL, replaced, repaired. NOW BROKEN AGAIN. They Installed AE8Z 7Z369 F: MODULE - TRANSMISSION CONT, Installed WPR: WARRANTY PART RETURN The issues are SAME as now: "trans warning message on, wrench light on" These issues were already repaired, and again, after a new battery was installed, needs expensive parts, dx, I don't have car to drive as it won't go above certain speed! Local Ford pretending/lying saying there's NO RECALL INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATIO

1 year ago I spent over $1,000 fixing everything on this car, no one offered any info. about Recalls. At 21,000-23,000 miles only. I noticed some odd shuddering at low speeds. Like shaking, but only going slower. Then it did other things, seemed like maybe it was when parking or backing up. Car would switch to Neutral. On its own. Another: the car kept STARTING. I have a Remote Starter, I removed RS, still doing it. I'll find car running by itself. WITH NO KEY IN THE IGNITION. I have 2 year old battery from Costco, under warranty. Last week, coming home, car LOST all power, nearby, able to glide into garage. Spent days checking, terminals, fuses, everything. Battery SHOULD be 12.5 amps, it was 3.5 amps. So could NOT be jump-started. Had towed to Costco, then Midas. $1,100 later got ride to pick up, start car, dashboard now has orange wrench, said: "Transmission Malfunction! Service Now!" Sunday, Midas closed, no choice but drive home, 10 miles. Dad drove me, stopped to eat, when came out after 2 hours, THE CAR WAS RUNNING! In the parking lot, ALL BY ITSELF! THE KEY WASN'T IN THE IGNITION! Key was in my purse way inside restaurant. It was SCARY. Then Shifting was messed up, on small hill, kick back, forth, not enough power. Don't drive stick shifts/manuals, but each gear was struggling. Also shaking, thought would stall. When home, car WOULDN'T TURN OFF! Removed key, CAR KEPT RUNNING - NO KEY! Online, see Recalls, transmission lawsuits, everything. Own TWO FORD FIESTA SE's, NEVER sent anything about. In press, Ford lies, say owners told. Called 5 local Ford dealerships, ALL playing game of "What recall?" "What transmission issues?" I have to pay $300+ have error codes run, IF recall, maybe they'll pay, "Probably Extended Warranty." What Extended Warranty? 2015 Ford Fiesta SE w/ 50,000 miles. I'll say this: I'm 100% DISABLE I use car for SSA Ticket to Work program, delivering Amazon. I'm losing $150 every day. I can't go to store, get my mail, dr. appts., I'm trapped.

The contact owns a 2015 Ford Fiesta. The contact state while driving 60 MPH, the rear passenger’s side door inadvertently unlatched. The contact stated that once he arrived home, he noticed the door was not latched correctly. The vehicle was taken to the dealer, and the contact was informed that the door latch would not be replaced. The contact was informed that the latch was already repaired. The manufacturer was not contacted. The failure mileage was 2,500.

Car won't go in reverse.vehicle will only go 30 mph at times and cause safety issues

The contact owns a 2015 Ford Fiesta. The contact stated that the check engine warning light had illuminated on the instrument panel. The contact replaced the spark plugs; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer where they replaced the vacuum pump and hoses. A few weeks later, the check engine warning light returned and the vehicle failed to start up after several attempts. The contact also noticed that coolant needed to be added more frequently to the reservoir. The vehicle was taken back to the dealer where it was discovered that coolant leaked into the cylinders resulting in engine failure. Upon investigation, the contact discovered NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and informed the contact that her vehicle was not included in the recall; the contact was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 99,000.

The contact owns a 2015 Ford Fiesta. The contact stated while driving 65 MPH, the check engine warning light illuminated as the vehicle hesitated upon depression of the accelerator pedal. The contact was able to coast the vehicle home and had her husband inspect the vehicle. Her husband discovered that a low engine compression and that the engine would need to be replaced. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 82,000

The contact's son owns a 2015 Ford Fiesta. The contact stated that while driving at various speeds, the vehicle would hesitate and jolt upon depression of the accelerator pedal with the check engine warning light illuminated. The contact attempted to reach two local dealers but was unable to speak to a representative. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Fiesta. The contact stated that while idled, there was smoke observed coming from under the hood of the vehicle. The vehicle was turned off and liquid was noticed under the hood of the vehicle. The dealer was called and informed the contact that they would not be able to diagnose the vehicle. The failure occurred a second time and the contact called the dealer, however, they had not been able to bring the vehicle as of yet. The manufacturer was made aware of the failure and confirmed the vehicle was not included in any recalls. The approximate failure mileage was 80,000.

The contact's father-in-law owns a 2015 Ford Fiesta. The contact stated while the owner was driving approximately 45 MPH, the engine misfired. The contact stated that the check engine warning light was illuminated. The contact also stated that the vehicle was leaking coolant. The owner took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Fiesta. The contact stated that while her son was driving at an undisclosed speed, the passenger's side front door inadvertently opened. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer for a diagnostic test. The contact related the failure to NHTSA Campaign Number: 20V177000 (Latches/Locks/Linkages). The failure mileage was approximately 60,000.