2015 FORD FIESTA Complaints

The contact owns a 2015 Ford Fiesta. The contact stated that while pressing the brake pedal the brakes would grab and jerk causing the vehicle to abruptly stop and making the vehicle undrivable. The vehicle was towed to an independent mechanic who replaced the brake pads, brake rotors, and brake lines but the vehicle continue to exhibit the failure. After reexamining the vehicle it was determined that the ABS module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were contacted but no assistance was offered. The failure mileage was 130,000.

Received extended warranty notice in September, 2019. Vehicle is still under 100,000 miles and was purchased in 2018. DPS6 module failed and caused break to lock up and all accessories in vehicle to stop performing. Had to get work done and ford required me to pay for replacement and labor of defective part. Clutch seems to not shift properly and causes a shuddering in the transmission. I have difficulty accelerating after coming to a complete stop (such as at a light). Reported these issues to dealership I had purchased vehicle from in 2018, shortly after purchase. Everyone continued to tell me there was no defect with the transmission or the clutch. I went to a few different ford dealers to inquire about the extended warranty notice on the powershift transmission: “Ford Motor Company's commitment is not only to manufacture high-quality, reliable products, but to also achieve full customer satisfaction. To demonstrate this commitment, we offer you the Customer Satisfaction Program at no cost for your vehicle with the VIN above. For your peace of mind, Ford Motor Company will extend the coverage of the clutch warranty. This program increases clutch warranty coverage to a total 7 years or 100,000 miles from the warranty start date, whichever be fulfilled first. NOTE: Your vehicle may have a vibration or intermittent jerk in the transmission clutch when accelerating smoothly after being stopped, during shift events.” (Ford Motor Company). According to a number of Ford employees, none of these defects are covered by Ford Motor Vehicle Company. Also, there were no DPS6 Modules available; the part was out of stock for 6 months. Service tech recommended I order part online; even provided name on shipment information; confirming he authorized and accepted the use of non-ford part. Didn’t know I was even allowed to use the aftermarket part. Requested OEM. Ended up paying for the shipping, total price of the part, and labor costs.

HVAC blend door actuator malfunctioned without apparent cause. Caused engine to overheat. Could not drive vehicle until issue was resolved.

The contact owns a 2015 Ford Fiesta. The contact received notification of Manufacturer Communication Number: AE8Z-7Z369-F (Transmission Clutch). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated that the vehicle was taken to Cincinnati, OH to her granddaughter. The contact stated while her granddaughter was driving 30 MPH, the vehicle began to decelerate while depressing the accelerator pedal; however, the vehicle failed to respond. The driver stated no warning light was illuminated. The driver was able to cruise to a stop on the side of the road. The vehicle was not drivable. The vehicle was towed back to the residence. The vehicle was taken back to the local dealer and the mechanic performed the manufacturer recall remedy repair for a second time. The dealer completed the repair but the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 75,688.

When accelerating, there is a shuddering sensation as you can feel the clutches slipping. The shifting is also sluggish at times. When in "sport mode" an error state can occur where the transmission fails to shift gears altogether and a warning comes up on the dashboard to service the transmission immediately. While that error is up, the shuddering becomes much worse and the engine will try to lurch forward at random times when it chooses the wrong gear. This lurching will fight the brakes too, decreasing stopping distance if the driver isn't extra diligent. This error state is cleared by stopping and starting the car again. There are no other visible dashboard warnings associated with this issue in daily driving. I took it to a local service center to be diagnosed and they determined it was either a worn clutch or a faulty TCM in need of a replacement. I took it to the Ford dealership in the area, and they narrowed it down to the clutch and not the TCM. Ford issued an extended warranty for this issue on other 2015 Ford Fiestas, but mine fell just outside the required build date despite having identical symptoms as what the warranty was for on the other cars. The car is only 7 years old with 92k miles on it, so if it was part of the aforementioned extended warranty (7 years or 100k miles) it would qualify, but not for much longer. This seems to be a known issue that Ford never fixed despite the car being outside the extended warranty cutoff.

Transmission does not shift correctly. Ford refuses to address the issues. This model was proven to have a faulty design. When will there be a recall? Before someone gets killed?

The contact owns a 2015 Ford Fiesta. The contact stated that the rear driver’s side door failed to latch securely when closed. The contact stated that the door would only lock when the latch was manually pushed down. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 20V177000 (Latches/Locks/Linkages). The failure mileage was approximately 12,000.

The contact owns a 2015 Ford Fiesta. The contact stated that the air bags had been inoperable since 2016. The contact stated that the air bag warning light had remained illuminated for several years. The vehicle was taken to several dealers who diagnosed the failure to be seat belt retention failure. The vehicle was not been repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 96,850.

IT MAY BE POSSIBLE FOR THE PAWL SPRING TAB INSIDE ONE OR MORE OF THE SIDE DOOR LATCHES TO BREAK. THIS CONDITION WILL TYPICALLY PREVENT THE DOOR FROM LATCHING. IN CERTAIN SITUATIONS, WHERE THE DOOR IS ABLE TO BE CLOSED, THE DOOR MAY UNLATCH WHILE DRIVING. SAFETY RISK: IF YOU ARE ABLE TO LATCH THE DOOR AFTER REPEATED ATTEMPTS TO SHUT THE DOOR, THERE IS A POTENTIAL THE DOOR MAY UNLATCH WHILE DRIVING, INCREASING THE RISK OF INJURY.

The contact owns a 2015 Ford Fiesta. The contact stated that while at a complete stop, the vehicle would shudder upon depression of the accelerator pedal without warning. As the failure worsened, the contact initially took the vehicle to an independent mechanic who informed her that her vehicle was under warranty; and referred her to the dealer for assistance. The dealer then informed the contact that her vehicle was not covered under warranty and provided an estimate for the repair of a defective clutch assembly. The manufacturer was also notified of the failure and confirmed that her vehicle was not covered under warranty; she was then referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 63,000.