2014 FORD FLEX Complaints

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT DISCOVERED THAT THE STEERING COLUMN UNIVERSAL JOINT WAS RUSTED. ON MULTIPLE OCCASIONS THE STEERING WHEEL SEIZED AFTER TURNING APPROXIMATELY 90 DEGREES, ALMOST CAUSING THE DRIVER TO LOSE CONTROL OF THE STEERING. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO DIAGNOSED THAT THE STEERING COLUMN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE STEERING COLUMN WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER AND LOCAL DEALER SKALNEK FORD LOCATED AT 941 S LAPEER RD, ORION CHARTER TOWNSHIP, MI 48362 WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000. *LN

SUDDEN ELECTRIC ASSIST STEERING LOSS WHILE DRIVING ON HIGHWAY. VEHICLE EXTREMELY DIFFICULT TO CONTROL, OCCUPANTS IN DANGER OF LOSS OF LIFE FROM CATASTROPHIC CRASH. THIS IS A KNOWN ISSUE TO FORD MOTOR COMPANY. THEY HAVE RECALLED OTHER YEARS OF ELECTRIC ASSIST ON FORD FLEX, HOWEVER NOT 2014. WE WERE NOT AWARE OF THIS EXTREMELY DANGEROUS PART BEING INSTALLED ON OUR FLEX. FORD MOTOR COMPANY DID NOT CONTACT US WITH ANY WARNING OR RECALL. THEY SIMPLY STATED THAT SOME PARTS FROM EARLIER RECALLED MODELS COULD HAVE BEEN ASSEMBLED ON OUR VEHICLE. SINCE THEY KNEW THAT THIS COULD HAVE BEEN ASSEMBLED ON SOME 2014 VEHICLES, THEYSHOULD'VE INFORMED US OF THE SAFETY HAZARD. WE ARE NOT ALONE. THE FORD FLEX OWNERS FORUM IS FULL OF SCARY DETAILS OF OTHER FAMILIES LOSING STEERING ON THEIR 2014 FLEX WHILE DRIVING AT HIGHWAY SPEED. NO ONE SHOULD HAVE TO DIE BECAUSE FORD HAS NOT TAKEN RESPONSIBILITY & ALERTED ITS CUSTOMERS.

DOORS DO NOT LOCK WHILE DRIVING; WARNING THAT DOOR IS NOT CLOSED WILL CONTINUE INDEFINITELY

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT RECEIVED A SECOND NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED AIRPORT MARINA FORD (5880 W. CENTINELA AVE, LOS ANGELES, CA 90045, (888) 368-7755), WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ELECTRIC POWER STEERING KEEPS GOING OUT RANDOMLY. DANGEROUS!!! I NOTICE THAT THERE IS A RECALL ON THIS ISSUE UP TO 2013 FORD FLEX MODELS. MINE IS A 2014. NEEDS TO BE RECALLED BEFORE SOMEONE IS HURT! HAPPENS MOSTLY AT STARTUP BUT HAS HAPPENED WHEN MOVING AS WELL!

LOW ENGINE OIL PRESSURE LIGHT FLASHES WITH OIL SMELL AND SQUEAKING PULLEY THAT HOLDS SERPENTINE BELT. BURNING OIL SMELL, DEALER REPLACED OIL SENDING UNIT, WATER PUMP AND REPLACED VALVE COVER GASKETS.

FAMILY ROAD TRIP APPROXIMATELY 450 MILES FROM HOME. NO POWER STEERING IMMEDIATELY UPON COLD START - WARNING CHIME AND WARNING DISPLAY ON INSTRUMENT CLUSTER STATING LOSS OF POWER STEERING CONTROL AND TO CONTACT DEALER FOR SERVICE. WIFE SAID THIS SAME WARNING LIGHT ILLUMINATED AFTER COLD STARTING THE VEHICLE APPROXIMATELY 3 DAYS BEFORE, BUT TURNING THE IGNITION OFF AND RESTARTING ELIMINATED THE WARNING LIGHT AND SHE WAS ABLE TO DRIVE THE VEHICLE HOME WITHOUT FURTHER INCIDENT. WE RECALLED THE SAME THING HAPPENING APPROXIMATELY 2 YEARS AGO WHILE ON A FAMILY ROAD TRIP AFTER WE COLD-STARTED THE VEHICLE AND DROVE APPROXIMATELY 2-3 BLOCKS BEFORE WE LOST POWER STEERING WHILE DRIVING BETWEEN 30-35MPH. FORTUNATELY, WE WERE IN A RELATIVELY EMPTY DOWNTOWN AREA WITH VERY LITTLE TRAFFIC WHEN I LOST POWER STEERING IN CONJUNCTION WITH WARNING CHIME AND VISUAL WARNING ON INSTRUMENT CLUSTER. I PULLED TO A STOP, RESTARTED THE VEHICLE AND EVERYTHING WAS BACK TO NORMAL. ALSO FORTUNATE THAT I WAS DRIVING WHEN LOSING POWER STEERING WHEN THE VEHICLE WAS IN MOTION. NO RECURRENCE OF THIS ISSUE UNTIL THIS PAST WEEK. HAD TO HAVE VEHICLE TOWED TO THE NEAREST FORD DEALER WHILE ON OUR FAMILY ROAD TRIP YESTERDAY AND HAD TO MAKE THE 450 MILE DRIVE BACK HOME IN A SMALL RENT CAR. THEN, WE RECEIVED THE DREADED CALL FROM THE FORD DEALER SAYING THE DIAGNOSTIC FAULT CODE SAYS WE NEED A NEW POWER STEERING RACK FOR $2,800.00 THIS IS CONCERNING SINCE ITS OBVIOUSLY A KNOWN ISSUE THAT RESULTED IN A LIMITED RECALL FOR THE 2011 THRU 2013 MODEL YEARS. OUR VEHICLE WAS MANUFACTURED IN LATE 2013 BUT IS A 2014 MODEL, LEAVING ME TO WONDER IF THE STEERING RACK ON MY WIFE'S CAR WAS DEFECTIVE ALL ALONG. PER THE FORD DEALER AND THE FORD WEBSITE, OUR VIN DID NOT QUALIFY FOR THIS 2015 RECALL.

BOUGHT USED WITH 65,000 MILES, AT 75,000 MILES PASSENGER BACK DOOR SENSOR WENT BAD CAUSING CAR TO SAY "RIGH BACK DOOR AJAR" AND THE LIGHTS STAY ON, DOORS DO NOT LOCK WHEN DRIVING, ALARM GOES OFF INTERMITTENTLY. WHY HAS FORD NOT DONE SOMETHING ABOUT THIS - CLEARLY A PROBLEM. ALSO THE 2ND ROW SEAT BELTS HAVE BEEN A NIGHTMARE. KIDS ALWAYS GETTING STUCK - CNA'T UNLATCH THEM. ONE OF THE RECEPTECLES JUST FELL APART - NOT SAFE! WHY HASN'T FORD DONE SOMETHING ABOUT THIS. I OWN 5 FORD VEHICLES AND THE OLDER VEHICLES RUN GREAT - NO ISSUES. SEEMS LIKE FROM 2012 AND NEWER THERE IS NOTHING BUT PROBLEMS. WHAT HAPPENED TO THE QUALITY AND CARE FROM FORD?

THE CAR WILL RANDOMLY DING AND AN ALERT WILL APPEAR ON THE LEFT GAUGE AREA, BOTH WHILE DRIVING AND IN PARK. THE FIRST ONE USUALLY SAYS, 'ENGINE ON'. IT IS IMMEDIATELY FOLLOWED BY 3 OTHER ALERTS. THE SECOND ONE USUALLY SAYS, 'DRIVER DOOR AJAR', EVEN THOUGH IT IS TIGHTLY CLOSED. THEN ANOTHER ONE APPEARS THAT SAYS, 'MY KEY ACTIVE DRIVE SAFELY'. THEN ANOTHER ONE WILL APPEAR THAT SAYS, 'LIFTGATE AJAR', OR 'VEHICLE APPROACHING FROM LEFT'. THIS HAPPENS WHEN THERE ARE NO CARS NEARBY. IT RANDOMLY HAPPENS WHEN PARKED AS WELL AS WHEN DRIVING. IT CAN BE VERY STARTLING WHEN THE ONE COMES ON THAT SAYS ANOTHER VEHICLE IS APPROACHING SINCE THE DINGING IS MUCH FASTER AND IS INTENDED TO LET YOU KNOW OF A POSSIBLE ACCIDENT. IT DOES IT ALL THE TIME. THIS ISN'T THE FIRST TIME IT HAS HAPPENED BUT WE GOT A RECALL NOTICE EARLIER THIS YEAR AND THOUGHT THAT WAS WHAT THIS WAS. THEN I LOOKED IT UP SINCE WE NEVER RECEIVED ANOTHER MAILER TO LET US KNOW WHEN PARTS WOULD BE AVAILABLE, AND THAT IS WHEN I FOUND OUT THAT THE RECALL IS FOR SOMETHING ELSE.

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT WHILE TRAVELING AT HIGH RATES OF THE SPEED, THE VEHICLE WOULD VEER TO THE RIGHT WHILE DEPRESSING THE BRAKE PEDAL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO ROB SIGHT FORD (13901 WASHINGTON ST, KANSAS CITY, MO 64145) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.