2014 FORD FLEX Complaints

THE STEERING ARM BROKE OFF OF MY RIGHT FRONT TIRE WHILE I WAS DRIVING IN A PARKING LOT. THE CAR SNAPPED FORWARD AND THE TIRE WAS LODGED IN THE FRAME. I COULD NOT MOVE MY CAR. MY CAR HAS 59,000 MILES. IF THIS WOULD HAVE HAPPENED AT A HIGH RATE OF SPEED, IT COULD HAVE KILLED ME.

WHILE DRIVING MY 2014 FORD FLEX ON SUNDAY SEPTEMBER 13 ON HWY 684 / SAW MILL PARKWAY. I HIT A SMALL POTHOLE, WHICH IT TURNS OUT FRACTURED THE TOE LINK, THE ITEM THAT WAS PART OF NHTSA RECALL NUMBER: 20V072 NHTSA DATE: FEB 10, 2020 FORD RECALL NUMBER: 20S04. ALTHOUGH THE CAR VIOLENTLY SWERVED, I WAS ABLE TO AVOID ANY TYPE OF COLLISION. AAA TOWED THE CAR BACK TO MY DEALER WHO CONFIRMED THAT THE TOE LINK DID FRACTURE. UNFORTUNATELY, WHEN THE DEALER CALLED FORD HE WAS ADVISED THAT THEY STILL DO NOT HAVE A FIX FOR THE RECALL. I WAS THEN ADVISED THAT I HAVE TO PAY ALMOST $900.00 TO REPAIR THE CAR AND I CAN SUBMIT A BILL SOMETIME IN THE FUTURE. I THINK THAT THIS IS TOTALLY UNACCEPTABLE. I THINK FORD IS WAITING FOR ALL THE CARS TO AGE OUT RATHER THAN FIXING THE CARS.

DRIVER DOOR SENSOR DETECTS DOOR AS OPEN WHEN IT IS CLEARLY CLOSED. NO MATTER HOW MUCH YOU SLAM DOOR THE SENSOR DOESN'T ACKNOWLEDGE THE DOOR AS CLOSED. THIS KEEPS THE INSIDE LIGHTS ON AND CAR DOORS WILL NOT LOCK EVEN WHEN IN MOTION. THIS HAPPENS WHEN YOU ENTER CAR. WARNING STAYS ON WHILE YOU ARE DRIVING. YOU HAVE TO SLAM DOOR SEVERAL TIMES REALLY HARD AND HOPE IT ACKNOWLEDGE DOOR AS CLOSED SO YOU CAN LICK CAR AND TURN ON ALARM.

THE LIGHT STAYS ON SAYING PASSENGER DOOR NOT CLOSED. ALL DOORS ARE CLOSED. DOUBLE CHECK BUT LIGHT VERY SELDOM GOES OUT. MAKES THE LIGHTS STAY ON IN THE CAR LONGER THAN USUAL, CAN'T LOCK THE CAR DOOR, IF CAR IS PARKED AND WARNING LIGHT ABOUT DOOR GOES OFF AND YOU LOCK THE CAR THE ALARM WILL GO OFF ANYTIME DURING DAY OR NIGHT. LIGHT SAYING DOOR NOT CLOSED COMES ON WHILE DRIVING, FIRST CRANK UP, WHEN YOU CUT CAR OFF OR WHEN YOU OPEN DOOR TO GET IN AND OUT OF THE CAR.

MY CAR INDICATED THAT THE ENGINE COOLANT WAS OVER TEMPERATURE WHILE SITTING IN A PARKING LOT.. I HAD COOLANT ADDED WITH 50% WATER. THE COOLANT LEAKED COMPLETELY OUT WITHIN 24 HOURS AND STARTED ALERTING ME OF THE SAME PROBLEM

IN MARCH 2020, FORD ISSUED A SAFETY RECALL OF MY VEHICLE FOR TOE LINK FAILURES, AND OFFERED TO FIX THE CAR IN THE THIRD QUARTER. THIS DID NOT COME SOON ENOUGH FOR ME! ON MAY 28, I WAS DRIVING NORTH ON WISCONSIN AVE IN BETHESDA, MD NEAR THE INTERSECTION WITH WOODMONT. ABRUPTLY, MY LEFT REAR TOE LINK FAILED AND I LOST CONTROL OF THE CAR AND SWERVED INTO ANOTHER LANE. FORTUNATELY I WAS ONLY GOING ABOUT 35 MPH AND THERE WERE NO VEHICLES IN THE OTHER LANE. I DRIVE A LOT WITH MY FAMILY IN THIS VEHICLE AT FREEWAY SPEEDS AND THIS INCIDENT COULD HAVE KILLED ALL OF US!! I HAVE WRITEN TO FORD AND ASKED THEM TO PAY FOR THE REPLACEMENT OF BOTH REAR LINKS, WHICH COST ME $587.14. THEIR RECALL NOTICE STATES FORD IS NOT SUGGESTING THAT PEOPLE STOP DRIVING THE CAR, BUT AGAIN, I OR MY FAMILY WERE IN GREAT DANGER WITH THIS DEFECT.

POWER STEERING IS GETTING HARD TO TURN ESPECIALLY AT LOW SPEED. FEELS AS IF THE POWER STEERING IS INTERMITTENT. THERE ARE NO WARNING LIGHTS OR ANY OTHER NOTIFICATIONS OF A PROBLEM, BUT IT DOES EXIST. IT APPEARS TO BE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER IN EITHER DIRECTION. I HAVE BEEN INFORMED THAT A RECALL ON OTHER FORD FLEX MODELS WITH POWER STEERING ASSIST BUT NOT 2014 YEAR...THIS YEAR WAS THE BEGINNING OF IT CREATION YOU WOULD THINK YOU WOULD STARTED WITH RECALLS FROM THE BEGIN OF DEVELOPMENT NOT WORKING BACKWARDS... I HOPE IF I GET THE REPAIR I WILL E REFUNDED IF THE ISSUE TURNS IN A MANDATED RECALL... THE STEERING IS TIGHT TO TURN AT SLOW AND FAST SPEEDS.

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED NORM REEVES FORD SUPERSTORE (18900 STUDEBAKER RD, CERRITOS, CA 90703, (562)353-4633) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA HAS ISSUED RECALL 20V072 COVERING MY VEHICLE. AS A RESULT OF THE DEFECTIVE TOE LINK THE LEFT REAR TIRE ON MY CARE IS WEARING UNEVENLY AND CUPPING. MY INDEPENDENT MECHANIC SAYS THEY COULD REPLACE THE TOE LINK AND DO THE REQUIRED ALIGNMENT IN ONE DAY AT A COST OF ~$300. FORD HAS HAD THIS RECALL NOTICE SINCE FEBRUARY AND IT STILL SAYS "REMEDY NOT AVAILABLE". HOW HAS NOTHING HAPPENED IN 6 MONTHS WHEN WALT'S AUTOMOTIVE CAN FIX THE PROBLEM TODAY? PLEASE COMPEL FORD TO FIX MY CAR OR AGREE TO PAY TO HAVE THE CAR FIXED INDEPENDENTLY.

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. SOUND FORD LOCATED AT 101 SW. GRADY WAY, RENTON, WA 98057, WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.