2019 FORD FLEX Complaints

This recall has been since the Dec 20, 2024 and there is no resolution for this. Called the local dealership multiple times and they had no additional information and no ETA on resolution. This is safety concern due to the visibility at the back of the vehicle when backing up. This is clearly not being resolved in timely manner. Also note: the lack of this resolution has limited my resale value of this vehicle which has/is affecting many others that own this vehicle. Note the camera started glitching about a year ago. Dec 20,2024 Manufacturer Recall Number24S75 NHTSA Recall Number24V951 Recall StatusRecall Incomplete, remedy not yet available Summary YOUR VEHICLES REAR-VIEW CAMERA MAY DISPLAY AN INVERTED VIDEO IMAGE, INTERMITTENT OR PERSISTENT LOSS OF IMAGE, ANDOR DISTORTED IMAGE. Safety Risk A REAR-VIEW CAMERA THAT INTERMITTENTLY DISPLAYS AN INVERTED, BLANK, OR DISTORTED IMAGE WHILE IN REVERSE CAN REDUCE OR DISTORT THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH. Remedy DEALERS WILL REPLACE THE REARVIEW CAMERA AS NECESSARY, FREE OF CHARGE. PARTS ARE NOT AVAILABLE. FORD MOTOR COMPANY IS WORKING TO PROVIDE PARTS FOR THIS REPAIR. WHEN THE REMEDY BECOMES AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE. Manufacturer's Notes IF YOU HAVE ANY QUESTIONS REGARDING THIS RECALL, OR BELIEVE ANY OF THIS INFORMATION IS INACCURATE, PLEASE CONTACT FORD DIRECTLY AT 800-392-3673 OR LINCOLN AT 800-521-4140.

2019 Ford Flex Limited and the rear view camera will come up with a blank screen or a blue screen and not show anything. Then will show the error of Camera not available. This problem has been reported in other Flex vehicles and is listed on the NHTSA ID Number: 24V951000. According to the local Ford dealer, this vehicle is not affected but is showing all the symptoms of it. This occurs intermittently. The camera will work on one reverse, and not work on the next.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted and confirmed the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer. The contact had not experienced a failure.

Trim panel on driver side door containing keyless entry pad blew off while traveling down highway, banged against car, then completely separated from vehicle and landed somewhere behind me on PA Turnpike. I replaced it myself and it happened a second time exactly the same way. Now I just have black Gorilla tape over the opening.

The back up camera in the vehicle almost never works properly. The majority of the time, while in reverse, the screen is blue or black. It will sometimes show the camera video feed but it will be upside down before the screen turns to black. It will than say that the camera is unavailable. If the back up camera is not operation, it can be very difficult to see small objects or young people directly behind the vehicle. The symptoms are the same as described in NHTSA recall number 24V951 which affects the same vehicle line and model year as this vehicle. This VIN is not affected by recall 24V951.

While car is in reverse the rear view camera cuts in and out more than 75 %of time while. This has resulted in several near miss collisions while backing up. But when I checked my vin it was included in the current recall for the same issue and concern.

While driving down a highway at 70mph, the keypad on the driver's door detached from the body and was hanging by wires. We had to pull over. We couldn't get it back in so we put the window down and had to zip tie it to the door frame, leaving the window down for our entire long trip. We were afraid it was going to fly off and hit the car behind us, causing damage and a safety hazard. We took the car to Stevens Ford Jersey City and had it repaired. This is a cost we paid for. The only warming sign was a constant whistling sound we would hear.

See attached document for complaint. I am writing because back in January I received a notice of recall to have the rearview camera replaced because of inverted, blank, or distorted image. I had that camera replaced for those very same symptoms several weeks before the recall was announced. After working at a Ford Dealer for 23 years, I do know that you refund the cost of any work done that would have fallen under a recall. The notice says that parts are unavailable now, but they were available, within on week, when I had the problem corrected. As such, I am asking for a refund now, because I know that some parts take nearly forever to get. For those vehicle sitting on lots that cannot be sold because of an open recall is very frustrating for the dealer. Again, I am asking for a refund now for work that would have fallen under this recall, #24S75.

Ford just issued a recall for 2015-2019 vehicles due to distorted picture on the camera when in reverse. I have the exact same issue on my 2019 flex. Although the flex has been discontinued by ford, the camera issue is identical. It just stopped showing a clear picture one day with no cause. I took it to my ford dealership immediately and they told me it had to be replaced but couldn’t be because flex had been discontinued.

The contact owns a 2019 Ford Flex. The contact stated that on several occasions while in reverse (R), the rear-view camera displayed a blue screen. The vehicle was not diagnosed or repaired. The manufacturer was notified of failure, and a complaint was filed, and the contact was referred to the NHTSA Hotline. The contact believed that the failure was associated with NHTSA Campaign Number: 24V951000 (Back Over Prevention). The failure mileage was approximately 88,900.