2019 FORD FLEX Complaints

The contact owns a 2019 Ford Flex. The contact stated that while in reverse, the back-over prevention screen turned blue. Occasionally, the image was clear, but then it flickered off. No warning lights were illuminated. The vehicle was taken to the local dealer on two occasions, who confirmed that the vehicle might not be repaired under recall yet. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but provided no assistance. The failure mileage was approximately 39,000.

A Safety recall for my 2019 Ford Flex rear-view camera has been open since the beginning of the year. A check with my local Ford dealer indicates a probable solution by March 2026. The explanation is "Parts are not available". I find this to be an unacceptable duration for "Parts are not available". This is a Ford problem that has existed for multiple years and multiple models as the camera image reversed on my 2012 Ford Explorer

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed an upside-down image or a distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera failed to function as intended. The screen turned blue and obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The message “Rear-view Camera not Available” was displayed. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 42,000.

The backup camera is dysfunctional. It shows an inverted, upside-down image, sometimes it is just black or unavailable, it is glitchy. It is available for inspection upon request. The errors have made it unsafe to backup or see oncoming (from the rear) traffic. It is a known issue with a known recall. It is still ongoing with no solution "parts are not available" - for an unreasonable amount of time. It's a 2019. It's had problems since it was designed, yet it's SIX YEARS LATER and FORD has NOT come up with a solution. I have had it inspected by the FORD service department at the local dealership, and they have no clue other than that it's under recall without a solution. Sometimes the system tells you the camera isn't working, other times it doesn't. Where is the enforcement?

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the image displayed on the back over prevention camera appeared upside down. The dealer was contacted and confirmed that the part for the repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000.

The plastic panel on the driver's side b-pillar which holds the keyless entry system detached and was dangling from the wires was able to pull off the road and tape it down before it flew off into traffic

The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was parked, the contact noticed that the rearview camera was inoperable. The contact stated that the rearview image appeared blank. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 17,800.

B Pillar trim on drive-side door has fallen off multiple times when driving at speeds i’d say about 50mph. Have been lucky not to have lost it as it was barely held on by the keyless entry cord.

The passenger side b pillar trim flew off on the highway! The driver side is also loose