2019 FORD FLEX Complaints

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rearview camera image failed to display as intended on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Flex. The contact stated that after it had rained, the front driver’s side footwell filled up with water. The vehicle was taken to the dealer where the mechanic discovered that the drain in the sunroof was clogged. The dealer was aware of the failure and repaired the vehicle. The contact recently stated that the failure had returned and the driver’s and passenger’s side footwells were filled with water. The contact also stated that the headliner had become stained and soaked with water. Additionally, the contact stated that there was a mildew odor inside the vehicle due to the failure. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA to report the failure. The vehicle was not repaired. The failure mileage was approximately 95,000.

The contact owns a 2019 Ford Flex. The contact stated that while driving 65 MPH, the driver's side B-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on another occasion, the passenger’s side B-pillar trim became loosened. The contact removed the passenger side B-pillar trim due to safety concerns. The vehicle was not diagnosed or repaired after the most recent failure. The contact related the failure to TSB: 202427. However, the part to do the repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

The contact owns a 2019 Ford Flex. The contact stated that while his wife was reversing, the rearview camera image was blue, and the screen displayed an unknown message. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V951000(Back Over Prevention); however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 24,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Flex. The contact stated while reversing, the back over prevention camera failed to display a rear-view image, compromising the back over prevention system. The contact stated that the message "Rear-view camera unavailable" was displayed. The contact stated that the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V951000 (Back Over Prevention); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 105,000.

Backup camera has not worked for long time. Bartow Ford said part not available for recall but if I want to pay 823, they have the part. Without a backup camera it is like backing up a whale blindfolded.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced the failure, and the display screen image was distorted or upside down. The contact stated that the failure almost caused vehicle to strike a pedestrian. The cause of the failure was not yet determined. VIN tool confirms parts not available.

On 6/4/2025, the driver side front door B-pillar trim piece separated from the vehicle. The tape that joins the trim piece to the door sheet metal completely sheared. The adhesive is still fine but the form separated. The part is connected only to the door through the wire hardness of the keyless entry. TSB 20-2427 stated the issue is "loose". But the actual issue is a flying part with a connecting string.

The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse out of a parking spot, the rearview camera image displayed on the screen was displayed upside down. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rear-view camera had experienced intermittent failures, with the image frozen or distorted. The failure mileage was approximately 74,000. VIN tool confirms parts not available.