2019 FORD FLEX Complaints

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the center display failed to provide an image behind the vehicle, almost causing two crashes. The contact stated that the vehicle was not diagnosed or repaired because parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My camera (rearview) had been dysfunctional for quite sometime and I could not use it. I finally got it fixed 1/9/25 when I brought my car in for a oil change. I bought a great warranty and only had to pay my deductible of $100. Within a month, I got a recall letter for the same reason with the camera. I called Ford corp office and they told me to get the invoice from Ford and send it with the letter to you for reimbursement. So excited to get me $100.00 back for this. Ford highlighted the part for you since the oil change was on the invoice. Any questions please call me at work at 702-XXX-XXXX. Thank you.

The contact owns a 2019 Ford Flex. The contact stated that while attempting to park the vehicle, the contact became aware that the rearview camera was inoperable. The contact became aware that the rearview camera was not functioning properly, and there was no image displayed. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 104,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that upon shifting the vehicle into reverse(R), the rear-view camera displayed a distorted image, compromising the back-over prevention system. The contact stated that on a separate occasion, the navigation screen showed a black screen and showed half of an image while displayed. No warning lights were illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms part not available.

The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image was upside-down. The vehicle was taken to the dealer, where the contact was informed that the failure was due to a factory defect, and the contact had to pay out-of-pocket for the rearview camera replacement. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Rear camera does not work consistently. Obviously, backing up is a safety issue. The rear-view camera image sometimes is distorted, inverted, or completely blank when the vehicle is in reverse. This has been occurring for several months. I have not had vehicle inspected at a dealer or service center at present. The message I receive on screen states "Camera is Unavailable"

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera had inverted the image and the image was distorted. There were no warning lights illuminated. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,786. VIN tool confirms parts are not available.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.