2019 FORD FLEX Complaints

The rear camera in this vehicle is not functioning properly, and it is a known issue on other models of this year.

In December of 2024 the backup camera on my 2019 Ford Flex started failing intermittently. Sometimes when I put the vehicle in reverse, I get a blue or black screen instead of the camera view. I have seen other complaints with this same issue.

The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image failed to display intermittently. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the rearview camera had failed and needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 74,000.

When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.

Backup camera strobing and upside down image. Unable to see pedestrians or other vehicles. Local mechanic suggested replacing camera as possible solution but was unsure if that would help. No warning or other symptoms. First appeared approximately one month ago.

My camera has not worked for at least 2 years. At first it was intermittent. Sometimes working, sometimes dark. Now I have an inverted image 100% of the time.

The contact owns a 2019 Ford Flex. The contact stated that after shifting to reverse, the back over prevention camera screen displayed the image upside down; occasionally, there was no image displayed. The contact stated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 38,000. The VIN was not available.

Back up camera stopped working blue or blank screen when car is put in reverse. Safety concern when backing car up.

Back up camera shows upside down image. It also sometimes has lines through the image or a blue screen. It is not safe and I see others complaining about the same safety issue.

The contact owns a 2019 Ford Flex. The contact stated that upon starting the vehicle and shifting into reverse, the contact noticed that the back-up image was displayed upside down. The contact drove the vehicle to a local dealer; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall for the failure. The contact stated that an appointment was scheduled to have the vehicle diagnosed. The vehicle was not yet repaired. The manufacturer was notified of the failure. The approximate failure mileage was 96,000.