2019 FORD FLEX Complaints

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rearview camera image was either blank or upside down. The contact stated that the failure was initially intermittent but later became consistent. The vehicle was taken to an unknown dealer, where it was diagnosed, and an unknown repair was performed under the warranty. The vehicle was repaired. The contact related the failure to NHTSA Action Number: PE24030(Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

Rear park aid camera failure. The camera does not always display when reverse is selected. The camera only shows an upside down image when it displays. The camera displays severe vertical lines when dark, virtually making the display useless. This is a safety issue because I cannot see persons or objects behind me if the camera is inoperable. If the camera is operable, with the display upside down, it is disorienting to use as a means of protecting persons or objects behind me as well as protecting my vehicle from damage. I have not taken it to the dealer for this issue, as it began after the warranty period expired. The problem has not been inspected by a dealer, independent service center, the manufacturer, police or insurance representatives. The vehicle has not been recalled for this issue. I find this surprising, given the large number of Ford vehicles which have been recalled for rear camera problems. I also find this to be a somewhat common problem with the Ford Flex across multiple model years, based on viewing of various chat boards found on the internet.

2019 Ford Flex Back-up camera view is always upside and sometimes delayed or unavailable when the car is put into reverse. Software updates are current. The camera going out, delayed, and being upside down when backing up is definitely a safety issue. There are no longer wheel guidance lines available. The car is 5 years old and the camera worked for about the first two years. There were no warning signs for the problem. Thought a recall would be issued.

The Back up camera failed several times. When vehicle is put into reverse the screen would be black and after some time a message indicating failure to connect to camera would appear.

The contact owns a 2019 Ford Flex. The contact stated while attempting to start the vehicle, the vehicle failed to start, and needed to be jumpstarted. Upon replacing the battery and jumping starting the vehicle, the vehicle failed to restart independently. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The contact stated that the independent mechanic replaced the battery and all components connected to the battery; however, the vehicle failed to independently start. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V548000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 87,000.

While the car was off and in park the car started to roll down drive and would not respond to hard braking

2019 Ford Flex Back-up camera either upside or unavailable when the car is put into reverse. Car is available for inspection upon request. The software has been successfully updated multiple times. The camera going out or being upside down when backing up is definitely a safety issue. No inspection has taken place. The car is 5 years old and the camera worked for about the first two years. There were no warning signs for the problem. Thought a recall would be issued.

The contact owns a 2019 Ford Flex. The contact stated that while driving the vehicle at unknown speeds, the passenger's side rear door panel detached from the vehicle. The contact stated that it was unknown if the panel crashed into another vehicle. The vehicle was taken to the dealer. The vehicle was repaired, however, the failure recurred with the same part, however, the panel was not completely detached, it was loose. The failure recurred when the panel detached and crashed into another vehicle. There were no known injuries. There was no police report filed. The dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.

The contact's husband owns a 2019 Ford Flex. The contact stated while the vehicle was at the dealer for routine servicing, the dealer informed the contact that the battery was severely corroded and was fractured. The dealer replaced the battery under warranty. Additionally, the contact stated while at a complete stop at a crosswalk, the vehicle stalled inadvertently. Several unknown warning lights were illuminated. The contact stated that she shifted into park(P) and attempted to restart the vehicle several times by pressing the Push to Start button, but the vehicle failed to restart. The contact stated that she pumped the brake pedal and shifted into neutral(N). The vehicle was pushed to the side of the road. The contact's husband arrived at the scene and opened the hood. The contact’s husband then noticed that the battery was corroded. The vehicle was towed to the dealer, where it was determined that the starter needed to be replaced. The part was replaced; however, the failure persisted. The dealer informed the contact that the battery was smoking; upon inspection, the dealer determined that the battery was corroded, fractured, and was leaking. The dealer determined that the battery needed to be replaced. The battery was replaced; however, the vehicle failed to start. Additionally, the dealer diagnosed that the A/C compressor had disintegrated and was preventing the vehicle from starting. The vehicle was not repaired. The vehicle was towed to a second dealer, Sarasota Ford (707 S Washington Blvd, Sarasota, FL 34236), where it was diagnosed that the A/C Compressor had seized, and the A/C clutch had failed and was stuck. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: [XXX] (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 26,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The keyless entry keypad - driver sides B-Pillar front door’s trim panel came loose while driving on I-95 today (approximately 70 mph). It was not apparently loose before this event. It dislodged and hit the rear passenger window. This is a safety issue because, were the window down, it would have hit a child passenger. Additionally, with the force that was exerted on the window, breaking the glass was definitely a possibility. Lastly, it was very startling to the driver. The dealership did confirm this issue. They provided a TSB - TSB20-2427. There was no warning that this would occur.