2019 FORD FLEX Complaints

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rearview camera was not operable and displayed a blue image. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was an internal electrical failure. The vehicle was not repaired as the parts were back ordered. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000.

I had to transport a friend from a hospital and because of his surjury had to have him sit in the front passenger seat. I looked in the Driver manual to locate the passenger air bag shut off switch, " there is not a switch to be found. The instruction in the Driver Manual states to place anyone having concerns to be seated in the rear. There is NO Shut-OUT switch.

The contact owns a 2019 Ford Flex. The contact stated that while driving at an undisclosed speed, the back over prevention camera displayed images upside down. The vehicle was taken to the dealer, where it was diagnosed with back over prevention camera failure. The contact was informed that the back over prevention camera needed to be replaced. Due to parts being on backorder the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,640.

upside down camera- this is a known ford problem, just not linked to my VIN number. Can you please add my VIN so that I can get it fixed.

I pulled out of my driveway and maybe 2 miles down the road heard a giant “pop” noise. I pulled over to see what happened and found a giant whole and cracking/glass from my sunroof! The weather is clear there was no debris hit my sunroof simply shattered.

The contact owns a 2019 Ford Flex. The contact stated that the back over prevention camera failed to show the rear of the vehicle. The vehicle was taken to the dealer who stated that the camera needed to be replaced; however, the part was not available for repair. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 66,000.

My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in January 2023 and at that same time, the camera started remaining on while I drive forward, showing a live upside down view while driving forward for various amounts of time after shifting out of reverse. The Ford dealership says they have several people with rear view camera malfunctions right now but they aren't manufacturing those cameras at this time so they can't fix it and there is no ETA at all. In addition to that, they quoted a high price to fix this some day when the part is made again even though it's clearly a manufacturer defect. I've been repeatedly asking Ford for help with my faulty rear view safety camera since Jan 2023. The dealership inspected it and confirmed the defect which is easily reproduced by simply putting the vehicle in reverse. They did not inspect the cables, wiring or electrical components even though I requested it. There has been no resolution and my car is unsafe in reverse because of the Ford camera defect and non-working backover protection. This is a long vehicle and the defective reverse camera or camera wiring causing the image to be upside down or flashing off to black creates a risk of backing up into people, objects and other vehicles. It is extremely troubling and dangerous at all times in reverse, especially in parking lots and in areas with pedestrian or vehicular traffic, street parking and in tight conditons such as parking structures and garages. I've been asking for a resolution from Ford for almost 6 months. I need the camera and wiring repaired ASAP or a temporary vehicle to drive until this safety issue is resolved. My vehicle is available for inspection upon request. Thank you.

The backup camera malfunctioned. The malfunction was reported to the Ford dealer. No replacement part is available from Ford. The car is still under warranty, but Ford is making no efforts to repair or replace this mandatory safety component of my car.

The contact owns a 2019 Ford Edge. The contact stated that the rearview camera displayed a blank image while in use. The vehicle was taken to a dealer, and he was informed that the vehicle was not under recall or covered under warranty. The contact was also informed that parts for the repair were on backorder. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,063.

The contact owns a 2019 Ford Flex. The contact stated while reversing out of a parking space, the back over prevention camera became blurry, making it difficult for the contact to properly see an image in the rear of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 29,000.