2013 FORD FLEX Complaints

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED AND FLUSHED. THE CONTACT STATED THAT THE FUEL PUMP WAS REPLACED THREE TIMES. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 135,717.

PASSENGER DOOR AJAR INDICATOR LIGHT STAYS ON EVEN THOUGH DOOR CLOSED (CONSTANT - WHETHER STOPPED OR MOVING). IT'S BEEN A COUPLE OF WEEKS. IT KEEPS LIGHTS ON INSIDE AND THE OUTSIDE MIRRORS I'VE HEARD (ONLINE) IT COULD BE A SENSORY ISSUE, BUT I FEAR IT MAY BE A FAULTY LATCH ISSUE. WHEN I FELT THE LATCH, IT SEEMED SLUGGISH (I CAN PUSH IT A LITTLE AND IT STAYS - DOESN'T SPRING BACK TO EITHER OPEN OR CLOSED). I FEEL THE LATCH IS NOT WORKING PROPERLY AND MAY NOT CLOSE ALL THE WAY. I ALSO WORRY THAT THE BATTERY WILL DIE BECAUSE IT KEEPS LIGHTS ON.

VEHICLE SHUT OFF WHILE PULLING AWAY FROM A STOP LIGHT. PULLED TO SIDE OF ROAD AND THE AA8A-9D412-CA FUEL PUMP RELAY WAS EXTREMELY HOT AND VEHICLE WOULD CRANK BUT NOT START. PULLED CONNECTOR AND LET THE RELAY COOL. REINSTALLED CONNECTOR AND VEHICLE STARTED WITH NO ISSUES. WHEN I RETURNED HOME I ORDERED A NEW RELAY AND REPLACED THE UNIT. VEHICLE WAS IN A DANGEROUS SITUATION WITH TRAFFIC AROUND. THIS COULD HAVE CAUSED AN ACCIDENT.

PASSENGER FRONT DOOR AJAR WARNING IS DISPLAYED, EVEN THOUGH DOOR IS CLOSED AND LOCKED. BECAUSE THE COMPUTER THINKS THE DOOR IS OPEN THE INTERIOR LIGHTS REMAIN ON CAUSING A VISIBILITY HAZARD WHEN DRIVING AT NIGHT. ALSO, WHEN EXITING THE VEHICLE AND LOCKING THE DOORS THE INTERIOR LIGHTS STAY ON FOR 10-15 MINUTES.THIS WILL DRAW ATTENTION TO THE VEHICLE AND LET PASSERBY'S VIEW THE INTERIOR CONTENTS LEFT IN THE VEHICLE FOR POSSIBLE THEFT. THIS STARTED AS AN INTERMITTENT PROBLEM AND NOW IS CONSTANT EVERY TIME THE DOOR IS OPENED AND CLOSED, THERE IS NO CHANGE OF THE PASSENGER DOOR AJAR STATUS.

I FILED A COMPLAINT ABOUT A WEEK OR TWO AGO AND HAVEN'T HEARD BACK. I WAS UNDER THE IMPRESSION THAT YOU WOULD RESPOND WITHIN A COUPLE OF DAYS.

THE DOOR AJAR LIGHT COME ON THE DASH EVEN THOUGH ALL DOORS ARE CLOSED. THE DOOR UNLOCKS AFTER LOCKING DUE TO THE CAR THINKING THE DOOR IS OPEN. THIS IS THE FRONT PASSENGER DOOR. THE LIGHT WILL RANDOMLY GO OFF AND ON WITHOUT EVEN TOUCHING THE DOOR.THIS ALSO CAUSE THE INTERIOR LIGHTS TO COME ON WHICH IS NOT SAFE WHEN DRIVING AT NIGHT.

AT 55,000 STARTED UP CAR PUT IN DRIVE AND THE POWER DRIVING ASSIT WENT ON STEERING WHEEL LOCKED UP WAS UNABLE TO TURN THE CAR.

PURCHASED CAR IN FEB. 2013. IN OCT 2014 I BEGAN TAKING MY FLEX TO SUNLAND FORD SERVICE CENTER DUE TO DOOR AJAR WARNING LIGHTS ON BOTH RIGHT SIDE DOORS. THE SERVICE CENTER WOULD DISASSEMBLE AND CLEAN DOOR ASSEMBLY. THERE WOULD BE NO MORE WARNING LIGHTS FOR SEVERAL WEEKS AND THEN THE PROBLEM WOULD PERSIST OF THE DOORS APPEARING AJAR. FINALLY, SERVICE CENTER DECIDED TO FULLY REPLACE DOOR ASSEMBLY ON BACK DOOR LATCH BUT PART WAS ON BACK ORDER. SERVICE CENTER REPLACED BACK DOOR ASSEMBLY IN DECEMBER OF 2014. MY PASSENGER DOOR CONTINUES TO SHOW THE DOOR AJAR AND MY WARRANTY EXPIRED FEBRUARY 2015. I STILL HAVE THIS PROBLEM TODAY AND HAVE CALLED FORD MOTOR COMPANY TO WHICH THEY CLAIM THIS IS NOT A KNOWN PROBLEM. THERE ARE SEVERAL SAFETY CONCERNS. 1) IN MOTION: DOME LIGHTS DON'T SHUT OFF HINDERING VISIBILITY FOR THE FIRST 2-5 MINUTES OF NIGHT DRIVING. 2) STATIONARY OR IN MOTION: DOORS CANNOT BE LOCKED WHILE CAR IS ON AND PARKED. THIS IS DANGEROUS. 3) MY AUTO DOOR LOCKS QUIT WORKING FOR A TIME AND I CAN ONLY ASSUME IT'S BECAUSE OF THESE DOOR ISSUES.

DRIVER DOOR LATCH/RELAY SWITCH NOT WORKING PROPERLY. DRIVER DOOR SHOWS AJAR EVEN WHEN PROPERLY SHUT. INTERIOR DOME LIGHTS STAY ILLUMINATED AT NIGHT CAUSING A DRIVING HAZARD AS THE CAR THINKS THE DOOR IS OPEN. REPEATED DOOR AJAR, ENGINE ON AND SHIFT TO PARK WARNINGS SHOWN ON SCREEN. THE WARNINGS ARE RANDOM AND HAPPEN WHILE DRIVING, IN PARK, IN GEAR WITH FOOT ON BRAKE. WHILE DRIVING THE DOOR IS SEEN AS SHUT AND THE NEXT MOMENT IT "APPEARS" OPEN TO THE CAR COMPUTER ALERTING THE WARNING. THE WARNINGS MAY BE CONSTANT FOR DAYS THEN NOT OCCUR FOR AN HOUR AND BEGIN AGAIN. THIS IS A KNOWN ISSUE BY FORD AND AFFLICTS MANY, MANY FLEX OWNERS. A DOOR LATCH, WHICH CONTAINS THE SWITCH RELAY, HAS ALREADY BEEN REPLACED ONCE ON THE VEHICLE.

WHILE DRIVING AND PARKED THE POWER ASSIST GOES OUT AND BECOMES MANUAL STEERING WHICH IS EXTREMELY DIFFICULT AND DANGEROUS.IT HAS HAPPENED 3 TIME CAUSING US AN EXPENSE EACH TIME. THERE IS CURRENTLY A RECALL ON THIS YEAR AND MAKE FOR THE STEERING BUT FOR SOME REASON FORD IS NOT COVERING ALL OF THEM. OURS IS ONE OF THEM NOT COVERED AND WE OBVIOUSLY HAVE THE PROBLEM.