2013 FORD FLEX Complaints

VEHICLE IS NOT GETTING ANY GAS DO TO FAULTY FUEL PUMP, ALARM KEEPS GOING OFF, THIRD TIME REPLACING LATCH, ONE TWICE,

2013 NA 3.5L FIRED FLEX FUEL PUMP CONTROL MODULE (PART # AA8Z 9D370 B) FAILURE HAS LED TO ME BEING STRANDED 3 TIMES AND CAUSED THE VEHICLE TO STALL TWICE (ONCE WHILE IN MOTION). FORD HAS RECALLED THE 2013-2015 FORD FLEX WITH THE 3.5L ECOBOOST (TURBOCHARGED) ENGINE FOR THE SAME ISSUE (FUEL PUMP CONTROL MODULE FAILURE/REPLACEMENT), AND USES THE SAME PART IN BOTH VEHICLES (PART # AA8Z 9D370 B). VEHICLE FAILED TO START WHEN PARKED 3 SEPARATE TIMES, RESULTING IN IT BEING TOWED TO A DEALERSHIP TWICE. VEHICLE STALLED ONCE WHILE STATIONARY, AND ONCE WHILE IN MOTION WITHOUT WARNING. DEALER INDICATED THAT THE FUEL PUMP CONTROL MODULE IS AT FAULT AND NOT UNDER RECALL. FORD OPENLY RECALLED THE TURBOCHARGED FLEX FOR THE SAME PART THAT HAS FAILED IN THE NATURALLY ASPIRATED VERSION THAT I HAVE.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO JACK DEMMER FORD (37300 MICHIGAN AVE, WAYNE, MI 48184, (734) 721-2600) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS INSUFFICIENT FUEL PRESSURE GOING TO THE ENGINE, WHICH CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED CASE NUMBER: TAS13866368. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

CAR BATTERY DYING. SAID SYNCH LINE IS IN, BUT IT'S NOT. DOOR AJAR LIGHTS FOR BOTH DRIVER AND PASSENGER SIDE ARE ALWAYS ON. WHEN COME TO A STOP, BEEPS AND SAYS ENGINE ON, SHIFT TO PARK. CAN'T LOCK DOORS. HAVE TO MANUALLY LOCK DOORS, OTHERWISE THE ALARM ALWAYS GOES OFF. SO CANNOT LOCK THE HATCH. THIS IS A SAFETY AND THEFT PROBLEM. INTERIOR LIGHTS STAY ON FOR HOURS AT A TIME. CANNOT SEE WHEN BACKING OUT OF PLACES AT NIGHT BECAUSE THE INTERIOR LIGHT IS ON. THIS IS GOING TO CAUSE AN ACCIDENT.

2013 FORD FLEX SE PURCHASED IN DECEMBER 2012 WITH 60,000 MILES IS EXPERIENCING FRONT AND REAR PASSENGER DOOR LATCHING PROBLEMS. THE FRONT PASSENGER DOOR 'DOOR AJAR' LIGHT IS TRIGGERED AFTER THE DOOR HAS BEEN CLOSED. WHEN THIS PROBLEM BEGAN, OPENING AND CLOSING THE DOOR WOULD BE ENOUGH TO ENGAGE THE SENSOR BUT OVER THE PAST MONTH IT HAS NOT BEEN EFFECTIVE. THIS IS A PROBLEM FOR A FEW REASONS: FIRST, IT DOES NOT AUTOMATICALLY LOCK THE DOORS WHEN THE CAR IS IN MOTION WHICH IS A POTENTIAL SAFETY HAZARD UNDER NORMAL DRIVING CONDITIONS OR IF THE VEHICLE WAS TO BE IN AN ACCIDENT. THE DOOR COULD POSSIBLY FLY OPEN DURING A COLLISION LEAVING THE PASSENGERS VULNERABLE TO BEING THROWN FROM THE VEHICLE OR OBJECTS COMING INTO THE VEHICLE. SECOND, THE CABIN LIGHT REMAINS ON WHILE DRIVING WHICH CREATES A GLARE ON THE WINDSHIELD MAKING IT IMPOSSIBLE TO SEE OUTSIDE THE VEHICLE. THIRD, THE CABIN LIGHTS STAY ON AFTER THE VEHICLE IS LOCKED WHICH CAUSES AN UNWARRANTED STRAIN ON THE VEHICLE BATTERY. AS FOR THE BACK RIGHT PASSENGER DOOR, IT IS NOT LATCHING. I FEAR THAT AT ANYTIME THE DOOR MAY COME UNLATCHED WHILE DRIVING. IF THIS PROBLEM CONTINUES AND THE DOOR DOES NOT LATCH, THE VEHICLE WILL BE INOPERABLE. SINCE MY WARRANTY EXPIRED AND THERE ARE NO RECALLS, I AM EXPECTED TO PAY THE PRICE TO MAINTAIN DOOR LATCHES ON A VEHICLE.

TL* THE CONTACT OWNS A 2013 FORD FLEX. AFTER STARTING THE VEHICLE, THE STEERING WHEEL WAS VERY DIFFICULT TO TURN. MOMENTS LATER, WHILE DRIVING, THE "CHECK CHARGING" INDICATOR ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 109,000.

MY 2013 FORD FLEX HAS DOOR LATCH SENSOR ISSUES. WHEN I AM DRIVING ANYWHERE (CITY, HIGHWAY, INTERSTATE) MY INTERIOR LIGHTS WILL RANDOMLY TURN ON AND I GET A 'DOOR AJAR' NOTIFICATION WHEN THE DOORS ARE CLEARLY CLOSED. IT IS ALARMING AND HAS ALMOST CAUSED ACCIDENTS. WHEN I RESEARCHED THE PROBLEM ONLINE, IT IS AN EXTREMELY COMMON PROBLEM THAT HAS CAUSED NUMEROUS ACCIDENT AND COST FLEX OWNERS THOUSANDS UPON THOUSANDS OF DOLLARS,ONLY TO HAVE THE PROBLEM REOCCUR IN 6 MONTHS TO A YEAR. I RECENTLY CONTACTED MY FORD DEALERSHIP AND THEY TOO ARE AWARE OF THE PROBLEM AND STATED THAT IT IS A VERY COMMON PROBLEM IN FLEX'S AND I WILL PROBABLY HAVE TO REPLACE THE LATCH SYSTEM EVERY 2-3 YEARS. AT $350-500 A LATCH THIS IS A VERY DANGEROUS AND COSTLY PROBLEM TO BE SO COMMON. THE SOLUTION MOST SUGGEST IS TO GROUND THE WIRE GOING TO THE LATCH, WHICH WILL TOTALLY DEFAULT THE SENSOR ALL TOGETHER AND MAKE THE VEHICLE THINK THAT THE DOORS ARE CLOSED AT ALL TIMES, WHICH IS ALSO VERY UNSAFE.

"FORD FLEX POWER STEERING ASSIST FAILURE AND TRAC CONTROL MALFUNCTION. THE EPAS MOTOR ON MILLIONS OF VEHICLES ARE FAILING AND VERY DANGEROUS FOR FLEX OWNERS. I HAVE FOUND THAT FROM RESEARCH ON THIS ISSUE THAT THE EPAS MOTOR IS ACTUALLY OVERHEATING AND BURNING UP THE ELECTRIC MOTOR. FORD MANUFACTURER HAS DELIBERATELY LIED TO NHTSA ABOUT WHAT THE ACTUAL PROBLEM IS. THIS IS A VERY UNSAFE CONDITION FOR WHICH THEY PRESENTED A RECALL ON CERTAIN 2013 VEHICLES. I SPOKE WITH MY LOCAL DEALERSHIP ABOUT THE ISSUE AND THEY RESPONDED THAT MY VIN NUMBER DOES NOT FALL IN THE CAMPAIGN OR TECHNICAL SERVICE BULLETINS. CAMPAIGN FOR THE RECALL IS EXACTLY WHAT IS GOING ON WITH MY VEHICLE BUT YET FORD WANTS TO CHARGE ME MONEY FOR THE REPAIRS AND DIAGNOSTIC WHEN THEY ARE WELL AWARE THAT THIS IS A MANUFACTURER ISSUE. IT IS A VERY UNSAFE CONDITION WHICH HAS KILLED AND INJURED PEOPLE. THEY JUST HAVEN'T GOTTEN TO THE POINT TO WHERE THEY ADMIT THAT IT IS ON WAY MORE VEHICLES THAN THEY ARE ADMITTING TO. I AM VERY DISAPPOINTED THAT NHTSA IS NOT FORCING FORD TO REPAIR THE VEHICLES THAT HAVE THE SYMPTOMS OF THE EXACT RECALL ON A CASE-BY-CASE BASIS AT VERY LEAST. I WAS TRAVELING AROUND 70 MILES AN HOUR DOWN INTERSTATE I-40 WHEN SYSTEM FAILED AND ALMOST FLIPPED MY VEHICLE. HOW CAN A DEALERSHIP NOT BE RESPONSIBLE FOR THIS OR HOW MANY PEOPLE HAVE TO DIE BEFORE THEY DO TAKE RESPONSIBILITY? RECALL NUMBER IS 15 S18 OR 15V340000.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE ENTERING THE VEHICLE AND INSERTING THE KEY INTO THE IGNITION, THE VEHICLE WOULD NOT START. THE CONTACT HAD THE VEHICLE TOWED TO REDLANDS FORD INC (1121 W COLTEN AVE, REDLANDS CA 92374) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS AT THE DEALER BEING REPAIRED. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 34,000.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE STALLED THREE TIMES WITHOUT WARNING. ADDITIONALLY, THE VEHICLE WOULD NOT START. THE CONTACT CALLED A LOCAL DEALER (MCDONALD FORD, 6790 MIDLAND RD, FREELAND, MI 48623) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: CAS13638921. THE MANUFACTURER STATED THAT IF THE VEHICLE FAILED, THE CONTACT SHOULD TAKE IT TO A LOCAL DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 75,000.