2013 FORD FLEX Complaints

REPEATED STEERING FAILURES. INITIAL FAILURE (SPRING 2016) OCCURRED SEVERAL MONTHS AFTER COLLISION REPAIR (DECEMBER 2015) DONE AT DEALER SERVICE DEPARTMENT. REPAIRED VEHICLE CAME BACK WITH TIGHTER STEERING THAN PREVIOUSLY EXPERIENCED. FAILURE IN SPRING 2016 INVOLVED COMPLETE LOSS OF POWER STEERING UPON STARTUP OF VEHICLE. SHUT DOWN AND RESTART DID NOT RESTORE POWER STEERING OPERATION. STEERING GEAR REPLACED BY DEALER SERVICE DEPARTMENT. SECOND FAILURE (SPRING 2017) INVOLVED LOSS OF TRACTION CONTROL, STABILITY CONTROL, CRUISE CONTROL DUE TO FAILURE OF POWER STEERING CONTROL MODULE. POWER STEERING CONTROL MODULE REPLACED BY DEALER SERVICE DEPARTMENT. THIRD FAILURE (NOVEMBER 28, 2017) IS LOSS OF POWER STEERING GEAR UPON VEHICLE STARTUP. SHUT DOWN AND RESTART RESTORED POWER STEERING OPERATION.

MY INTERIOR DOME LIGHTS COME ON OFTEN WHEN I ATTEMPT TO DRIVE CAR AT NIGHT MAKING IT IMPOSSIBLE TO SEE. THEY DO GO OFF AFTER I DRIVE FOR A SHORT DISTANCE. THIS VERY DANGEROUS.

THE DOOR AJAR SENSOR ALWAYS THINKS THE DOOR IS AJAR. THIS MEANS THE DOORS WON'T LOCK WHEN THE CAR IS RUNNING, AND THE DOME LIGHT STAYS ON WHEN DRIVING. IT CAN ALSO CAUSE THE ALARM TO GO OFF IF THE CAR IS LOCKED.

PASSENGER SIDE DOORS GIVE FALSE DOOR AJAR NOTIFICATIONS. FIRST OCCURRENCE WAS REPAIRED JUNE 2017. REAR PASSENGER DOOR NOW SHOWS THE NOTIFICATION AS OF NOVEMBER 2017. FALSE NOTIFICATION LEADS TO DOME LIGHTING AND EXTERIOR LIGHTS STAYING ON. BATTERY WAS DRAINED AND REPLACED IN JUNE 2017. DOORS FAIL TO LOCK USING AUTOMATIC DOOR LOCK WHILE IN MOTION. DEALER DETERMINED IT WAS A FAULTY DOOR LATCH ASSEMBLY WHICH SEEMS TO BE IMPACTING OTHER FORD VEHICLES.

PASSENGER AND REAR PASSENGER DOOR AJAR SWITCHES KEEP COMING ON. THE DOORS WILL NOT LOCK WHEN VEHICLE IS IN MOTION. ALSO WHEN YOU LOCK THE DOOR AFTER USING THE VEHICLE THE LIGHTS INSIDE THE VEHICLE STAY ON.

POWER STEERING HAS GONE OUT A FEW TIMES IN MY FLEX. FIRST TIME WAS AFTER IT WAS PARKED, THE WHEELS WERE TURNED OUT, IT WAS STARTED, AND IT WAS VERY DIFFICULT TO TURN AND MANEUVER THE VEHICLE IN THE PARKING LOT. SECOND TIME, WAS THIS MIRING, I BACKED OUT OF THE DRIVEWAY, AND WHEN I PUT THE CAR IN DRIVE ON OUR STREET IT WAS AGAIN VERY HARD TO STEER. BOTH TIMES WHEN I TURNED THE CAR OFF AND BACK ON, IT WAS LIKE NOTHING WAS WRONG.

I WAS DOING A U-TURN ON A CUL DE SAC AND ALL OF A SUDDEN THE STEERING WHEEL JERKED AND THE MOTOR DIED AND WHEN I RESTARTED THE CAR I HAD NO POWER STEERING CAPABILITIES AND THE WARNING LIGHTS FOR THE POWER STEERING CONTROL AND THE ADVANCE TRAC CAME ON AND THE TURN SIGNALS WOULD NOT STAY ON WITHOUT HOLDING THEM IN THE UP OR DOWN POSITION.

OVER THE PAST 6 MONTHS, MY POWER STEERING WOULD FAIL LEAVING ME IN MANUAL MODE. I WOULD STOP AND RESTART THE CAR AND THE POWER WOULD RETURN. I TOOK THE CAR IN THIS WEEK AND IT WILL NOW COST ME $2000 TO REPAIR IT. PRIOR TO TAKING IT TO MY DEALERSHIP, I RESEARCHED POSSIBLE RECALLS. SURE ENOUGH, THERE WAS ONE IN 2015 FOR "CERTAIN" 2013 FORD FLEX. BUT MY VIN WAS NOT IN THE RECALL. I CALLED FORD CUSTOMER SERVICE AND ALL THE REPRESENTATIVE DID WAS READ SCRIPTS TO ME LETTING ME KNOW THAT MY CAR WAS NOT IN THE RECALL. THIS IS THE SECOND THING ON MY CAR THAT HAS GONE WRONG THAT WAS COVERED FOR OTHER "CERTAIN" FLEX--THE FIRST WAS THE FUEL PUMP. DISAPPOINTED THAT IDENTIFIED PROBLEMS ARE NOT COVERED FOR ALL!!!

THE REAR PASSENGER DOOR CLOSED ELECTRICAL CONTACT DOES NOT SHOW DOOR CLOSED. DOME LIGHTS STAY ON AND DRAIN BATTERY. DEALER WANTS $400 TO REPAIR IT AND WHEN TOLD TO CUT THE WIRE HE LAUGHED. THE CAR WAS IN MOTION WHEN THIS HAPPENED THE FIRST TIME. IT DOES NOT SHUT OFF.

DRIVER DOOR SENSOR FAILURE. HAVE TAKEN IT TO THE DEALER, DOOR IS CLOSED AND LATCHING, BUT SYSTEM DOESN'T THINK IT IS. UNABLE TO LOCK DOORS, INTERIOR DOME LIGHTS STAY ON CAUSING VISIBILITY ISSUES AT NIGHT. PLUS ANNOYING DINGING ALERTS IN STOP AND GO TRAFFIC