2013 FORD FLEX Complaints

2013 FORD FLEX SE. CONSUMER WRITES IN REGARDS TO DOOR AJAR SENSOR FAILURE. *LD THE CONSUMER STATED THAT THE DOOR AJAR ALARM SOUNDS EVEN THOUGH THE DOORS ARE CLOSED AND WOULD NOT LOCK. DUE TO THE DOORS NOT LOCKING, THE INTERIOR LIGHT DO NOT TURN OFF WHEN THE VEHICLE IS OFF. ALL DOORS MUST BE LOCKED MANUALLY. *JS

FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2013-2015 FORD TAURUS, FORD FLEX, LINCOLN MKS AND LINCOLN MKT VEHICLES EQUIPPED WITH 3.5L GTDI ECOBOOST ENGINES AND 2013-2015 FORD TAURUS POLICE INTERCEPTOR VEHICLES. A COMPONENT WITHIN THE FUEL PUMP ELECTRIC MODULE (PEM) MAY OVERHEAT CAUSING A LOSS OF ELECTRICAL POWER TO THE FUEL PUMP. CONSEQUENCE A LOSS OF POWER TO THE FUEL PUMP WILL CAUSE THE ENGINE TO STALL OR PREVENT THE VEHICLE FROM STARTING, INCREASING THE RISK OF A CRASH. WHAT OWNERS SHOULD DO FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE FUEL PEM PART NUMBER AND REPLACE THE FUEL PEM, AS NECESSARY, FREE OF CHARGE. THE RECALL BEGAN ON DECEMBER 1, 2016. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-866-436-7332. FORD'S NUMBER FOR THIS RECALL IS 16S31. I HAD THIS PART SUDDENLY GO OUT ON ME ON 6/22/2017 AND HAD IT TOWED TO MY DEALERSHIP. I HAD RECEIVED AN OIL CHANGE AT OUR LOCAL WALMART AND WHEN THEY WENT TO PULL IT OUT OF THE GARAGE THE CAR WOULD NOT START. SO I HAD IT TOWED. I HAD THIS PART REPLACED 6/23/2017 AND I WAS TOLD THAT MY VIN # WAS NOT ISSUED FOR THE RECALL. EVEN THOUGH THEY ADMITTED THAT THE VEHICLE WAS MANUFACTURED WHERE THE RECALLS CAME FROM AND THE DATES OF PRODUCTIONS OF THE RECALL. THIS VEHICLE MET THOSE CONDITION BUT FOR SOME REASON MY VIN WAS NOT ON THE RECALL LIST SO THEY WILL NOT PAY FOR MY PART OR LABOR TO REMOVE AND REPLACE IT.

CONSTANT DOOR AJAR WARNING WHEN ALL DOORS ARE CLOSED (OR OPEN) DRAINS BATTERY AND CONTINUALLY SETS OFF CAR ALARM. DOORS NO LONGER LOCK WHEN CAR IS IN MOTION. DOORS CANNOT BE LOCKED ONCE PARKED OR ALARM WILL SOUND WITHIN 10-15 MINUTES. ISSUE HAS DRAINED MULTIPLE BATTERIES AND STRANDED OWNER. DOME LIGHTS COME ON UNEXPECTEDLY WHILE DRIVING AT NIGHT - ISSUE OCCURS ON STREETS AND HIGHWAYS. FORD DEALER RECOMMENDS REPLACING ALL DOOR LATCHES AT >$200 A PIECE WITH NO GUARANTEE OF ISSUE NOT RECURRING.

THE DRIVER'S DOOR LATCH DOES NOT READ THE DOOR IS SHUT, KEEPING THE DOORS FROM BEING LOCKED WHILE THE CAR IS DRIVEN. ALSO MAKES LIGHTS STAY ON SO IT KILLS THE BATTERY.

OVER THE LAST FEW MONTHS, AS I AM DRIVING MY VEHICLE, MY STEERING WILL SEIZE AND STOP OPERATING. THE COMPUTER COMES UP WITH THE FOLLOWING MESSAGE, "POWER STEERING ASSIST FAILURE". I TOOK THE CAR TO A MECHANIC TO HAVE IT DIAGNOSED AND WAS TOLD THERE IS A SAFETY RECALL FOR THIS EXACT ISSUE. THE INFORMATION IS AS FOLLOWS: NHTSA CAMPAIGN NUMBER 15V340000, FORD FLEX 2011-2013, FORD RECALL #15S18. I CALLED THE LOCAL FORD DEALERSHIP, BIRD KULTGEN, AND THEY STATED THAT IT DOES NOT PERTAIN TO MY VEHICLE BECAUSE WHEN THEY PULLED MY VIN, IT DID NOT GIVE THEM A RECALL MESSAGE. I CALLED THE FORD COMPANY AND THEY SAID THE SAME THING. THE RECALL LISTED IS FOR FORD FLEX 2013, WHICH IS WHAT I HAVE. BOTH THE FORD DEALERSHIP AS WELL AS THE COMPANY STATED - SORRY. ISN'T IT POSSIBLE FOR THIS TO HAVE AN EFFECT ON OTHER VIN'S AS WELL? THAT IS WHAT I WAS ASKING FOR THEM TO LOOK INTO. IF MY STEERING FAILS, AND I AM ON THE HIGHWAY, WHICH IS WHAT I DRIVE DAILY TO WORK, I WILL CRASH. THE DEALERSHIP AS WELL AS FORD STATED - MAYBE IT WILL COME UP IN A WEEK, WHO KNOWS.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING AND MAKING A RIGHT OR LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED THE FORD MANUFACTURER WHO STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V390000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

THE DOOR AJAR WARNING COMES ON EVEN WHEN THE DOORS ARE CLOSED. WITH THIS HAPPENING THE OVERHEAD LIGHTS STAY ON AN ALARM SOUNDS AND TELLS YOU TO SHIFT TO PARK WHEN YOU STOP THE DOORS DON'T LOCK BECAUSE IT THINKS THE DOORS ARE OPEN AND THE ALARM GOES OFF WHENEVER THE CAR SENSES THE DOORS ARE AJAR WHEN SHUT OFF AND THE LIGHTS DON'T TURN OFF ALL NIGHT LONG BECAUSE IT THINKS THE DOORS ARE OPEN.

THE REAR TOE LINK ON THE PASSENGER SIDE FAILED WHILE DRIVING, CAUSING THE VEHICLE TO BECOME UNCONTROLLABLE.

I PLACED THE SUV IN PARK, TURNED IT OFF (THE CAR WAS STATIONARY). AS I LEANED ON THE VEHICLE TO GET OUT OF IT, I NOTICE IT ROLLED BACK. BECAUSE IT WAS UNUSUAL, I PUSH ON THE CAR FRAME TO ENSURE EVERYTHING WAS OKAY. WHEN I PUSHED THE VEHICLE, IT CONTINUED TO ROLL OUT OF MY GARAGE. I HAD TO RUN AND JUMP IN THE CAR, RESTART IT, AND PUT IN IN THE PARK POSITION AGAIN. THIS CAUSED GREAT CONCERN FOR ME BECAUSE MY SMALL CHILDREN WERE IN THE CAR. AFTER THIS OCCURRED, I CALLED FORD TO REPORT IT. RECENTLY, I'VE DONE RESEARCH AND REALIZED THAT SOME OF THE 2012-2014 FORD FLEX VEHICLES WERE RECALLED DUE TO THIS PROBLEM. HTTP://FOX6NOW.COM/2014/08/14/FORD-RECALL-YOUR-CAR-COULD-ROLL-AWAY-EVEN-IF-ITS-PARKED/. WHEN I CALLED FORD TO REPORT, I SPECIFICALLY ASKED THEM DID THEY HAVE ANY KNOWLEDGE OF THE VEHICLE BEING IN PARK BUT DISENGAGING AND ROLLING AND THE RESPONSE I RECEIVED WAS NO. THE PERSON SUGGESTED I PUT THE EMERGENCY BRAKE ON UNTIL I COULD FIGURE OUT WHAT WAS WRONG. THIS SEEMS TO HAVE NOT BEEN THE TRUTH AS THERE WAS A RECALL FOR THIS PROBLEM IN 2014. ALTHOUGH MY VEHICLE WAS NOT INCLUDED IN THAT RECALL, I AM HAVING THAT PROBLEM.

UNABLE TO LOCK BACK HATCH WITHOUT ALARM GOING OFF AT RANDOM HOURS. HAVE TO MANUALLY LOCK DOORS. THIS SEEMS TO BE RELATED TO DOOR AJAR WARNINGS FOR BOTH DRIVER SIDE DOOR AND PASSENGER SIDE DOOR. UNSAFE DUE TO INTRUDERS BEING ABLE TO ACCESS CAR. CHILDREN AND OTHER OCCUPANTS COULD BE VULNERABLE TO CARJACKING. COULD ALSO RESULT IN LOSS OF PERSONAL PROPERTY.