2013 FORD FLEX Complaints

I AM HAVING MULTIPLE PROBLEMS WITH THIS VEHICLE! FIRST AND MOST IMPORTANT IS DOOR LATCHES ARE NOT READING CLOSED WHICH DISALLOWS SAFETY LOCK DURING OPERATION OF THE VEHICLE. I ALSO BELIEVE THIS MIGHT BE THE REASON THE ALARM/PANIC RANDOMLY AND QUITE OFTEN GOES OFF. SECONDLY THE THIRD ROW SEATS NO LONGER OPERATE CORRECTLY FROM THE PANEL IN THE REAR CARGO AREA. IT CLICKS AND TRY'S TO MOVE BUT WILL ALWAYS RETURN TO THE NORMAL POSITION MAKING IT IMPOSSIBLE TO USE THEM TO ALLOW EXTRA STORAGE SPACE. LASTLY THE TRACTION ASSIST IS VERY ERRATIC WHEN DRIVING IN SNOW WHICH MAKES THIS VEHICLE LESS THEN DESIRABLE TO DRIVE IN THE SNOW, EVEN WITH THE CONTROL ASSIST OFF IT HANDLES VERY POORLY IN ICY/SNOWY CONDITIONS. OVERALL I HATE THIS CAR IF I WASN'T UPSIDE DOWN IN IT WOULD BE GONE ASAP.

THE PASSENGER SIDE DOOR LOCKS AND UNLOCKS ITSELF EVEN WHILE DRIVING. I GET A PASSENGER DOOR AJAR WARNING EVEN WHEN THE DOOR IS CLOSED COMPLETELY. THE INTERIOR LIGHTS STAY ON AFTER I HAVE TURNED OFF AND EXITED THE CAR BECAUSE IT THINKS THE DOOR IS AJAR. THE ALARM GOES OFF OFTEN BECAUSE THE DOORS ARE LOCKING AND UNLOCKING THEMSELVES AND THE CAR THINKS THE PASSENGER SIDE DOOR HAS BEEN OPENED WHEN IT IS UNOCCUPIED. THIS HAPPENS WHEN THE CAR IS STATIONARY, IN MOTION (EVEN ON THE FREEWAY) AND ALSO WHEN THE WEATHER CHANGES.

FOR THE PAST YEAR MY FORD FLEX HAS AN ILLUMINATED WARNING ON THE CLUSTER THAT SAYS THAT MY PASSENGER FRONT DOOR IS NOT CLOSED. THIS RESULTS IN FEATURES OF MY VEHICLE NOT OPERATING ALONG WITH MY INTERIOR LIGHTS COMING ON AND THE THEFT ALARM GOING ON WHEN THE VEHICLE IS JUST SITTING. THIS DRAINS THE BATTERY RESULTING IN A NO-START. NOW MY DRIVER'S DOOR ALSO COMES ON AS NOT CLOSED. THE CLUSTER TELLS ME TO TURN THE CAR OFF EACH TIME I BRAKE THE VEHICLE. I CONTACTED FORD LAST YEAR AND WAS TOLD THAT THERE WAS NO RECALL FOR THIS ISSUE EVEN THOUGH IT IS VIRAL ON THE INTERNET. I WAS WAITING FOR THEM TO DO THE RIGHT THING AND MY CAR IS STARTING TO LEAVE ME STRANDED. MY FORD FCSD PERSON THAT I LAST SPOKE TO TOLD ME TO FIX IT ON MY OWN AND KEEP RECEIPTS IN CASE FORD DECIDES TO RECALL. SHE SAID IT WILL BE SAFER TO HAVE IT FIXED. BY NOT ISSUING A RECALL, I AM MAKING THE ASSUMPTION THAT THERE IS NO SAFETY ISSUE DESPITE MY VEHICLE DETECTING AND ANNOUNCING THAT MY DOORS ARE NOT CLOSED. THIS PROBLEM IS AN ISSUE WHEN THE VEHICLE IS ON OR OFF, STANDING STILL OR MOBILE -- ALWAYS. IT HAPPENS IN HOT AND COLD TEMPS. INFREQUENTLY, VEHICLE DETECTS THE DOOR AS CLOSED. FORD HAS MADE MODIFICATIONS TO THIS DOOR LATCH (PART # CHANGE) AND I AM HOPING THEY DO THE RIGHT THING AND REPAIR THESE VEHICLES. I CURRENTLY HAVE 74000 MILES AND THIS FIRST OCCURRED AT APPROX. 60000 MILES.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOORS WOULD CONSTANTLY UNLOCK AND THE DOOR AJAR SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH ASSEMBLY NEEDED TO BE REPLACED THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 06/13/17*LJ THE CONSUMER STATED THE DOOR WOULD NOT UNLATCH. ALSO, THE DOOR SENSOR MALFUNCTIONED. WHEN THE DOORS WERE CLOSED, THE SENSOR WOULD SHOW THE DOOR AS OPEN. THIS WOULD CAUSE THE CAR ALARM TO GO OFF DURING THE NIGHT. UPDATED 09/07/2017*JS

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR WARNING INDICATOR ILLUMINATED. ALTHOUGH THE WARNING INDICATOR WAS ILLUMINATED, THE DOOR REMAINED CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER'S SIDE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 54,000.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR INDICATOR ILLUMINATED. THE BATTERY HAD TO BE REPLACED TWICE, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE DOME LIGHT REMAINED ILLUMINATED. THE DEALER DIAGNOSED THAT THE DOOR LATCH MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

THIS 2013 FORD FLEX HAS EXPERIENCED SEVERAL ELECTRICAL, MECHANICAL, AND LIGHTING ISSUES. ALL 5 DOOR LATCHES, DOOR SENSORS, CAR'S ALARM SYSTEM, AND BATTERY HAS FAILED. THE CAR'S BCM HAS REPORTED INTERMITTENT DOOR AJAR ALARMS. THIS EFFECTS THE CAR'S DOOR LOCKS AS WELL AS THE CAR'S DOME LIGHT AND CAR'S ALARM SYSTEM. AT NO POINT WILL THE CAR'S DOORS LOCK WHILE THE CAR IS IN DRIVE. SO ANY CHILD CAN OPEN UP A DOOR WHILE THE CAR IS IN MOTION. THE DOME LIGHT COMES ON CAUSING A VISION GLARE AT NIGHT. TWICE MY WIFE HAS ALMOST PULLED OUT IN FRONT OF ONCOMING MOTORIS AT NIGHT, DO TO THE LIGHT GLARE WITHIN THE CAR. BECAUSE THE CAR'S DOME LIGHT COMES ON INTERMITTENTLY, THE CAR'S BATTERY DRAINS DOWN WHILE PARKED. YOU CANNOT SET THE CAR'S ALARM WITHOUT THE DOOR SENSORS SETTING THE CAR'S ALARM SYSTEM OFF. MY LOCAL FORD DEALERSHIP HAS REPLACED ALL 5 DOOR LATCHES AND SENSORS, THE CAR BATTERY, AND THE BCM AT A FINANCIAL LOSS TO ME AT $1700.00. AT NO POINT HAS FORD OFFERED TO HELP WITH THESE ISSUES. NOW...IT'S TIME FOR THE NHTSA TO ACT AND HELP PROTECT THE CONSUMERS BEFORE A TRAGEDY STRIKES. LUCKILY....I HAD THE MONEY TO FIX THESE ISSUES TO PROTECT MY FAMILY OF SIX. THANK YOU!

THERE IS A 115V POWER OUTLET IN THE CONSOLE IN FRONT OF THE BACK SEAT FOR USE BY BACK SEAT OCCUPANTS. THE COVER FOR THIS COMES OFF VERY EASILY LEAVING THE 115 V BRASS METAL ELECTRICAL CONTACTS EXPOSED. BACK SEAT OCCUPANTS CAN EASILY RECEIVE AN ELECTRIC SHOCK IF THEY TOUCH THESE EXPOSED CONTACTS.

THE DOOR LATCHES KEPT FAILING WHEN THIS HAPPENS YOU GET AN INDICATION THAT THE DOOR IS AJAR, THIS SETS OFF THE ALARM WITH OPERATES THE FLASHING LIGHTS AND WILL KILL THE BATTERY IF LET TO SO FAR I,VE CHANGED THREE LATCH AND A LIFT GATE WITH NO END IN SIGHT

THE DOOR LATCHES AND/OR SENSORS DO NOT FUNCTION PROPERLY. THEY ARE CONSTANTLY SAYING THE DOORS ARE AJAR WHEN THEY ARE NOT. I FILED A REPORT IN JULY AND WAS TOLD IT WAS NOT A SAFTEY ISSUE. I BEG TO DIFFER WHEN I CANNOT LOCK MY DOORS AND THE INTERIOR LIGHTS WILL NOT GO OFF. ITS BEEN A YEAR OF DEALING WITH THIS, I FINALLY BROKE DOWN AND TOOK IT TO THE DEALERSHIP TO PAY $200 TO HAVE THE SENSORS CLEAN WITH THE "SPECIAL TOOL" THAT ONLY THEY HAD. I DID THAT ONLY AFTER HAVING TO SPEND ANOTHER $150 ON A NEW BATTERY THAT WAS DRAINED FROM THE INTERIOR LIGHTS COMING ON AND OFF ALL NIGHT LONG BECAUSE OF THIS ISSUE. I HAD THE SENSORS CLEANED IN NOVEMBER AND NOW IN FEBRUARY THE PROBLEM IS BEGINING ALL OVER AGAIN!