2013 FORD FLEX Complaints

DRIVING DOWN COUNTY BACK ROAD, DOING APPROX 45MPH, CAR SHUT OFF. RADIO ON, NO WARNING LIGHTS, HEAT WENT OUT. COASTED TO A STOP IN A CHURCH PARKING LOT TRIED APPROX 4 TIMES TO RESTART THE VEHICLE, WOULDN'T TURN OVER. WAITED BETWEEN 5 TO 10 MINUTES, TRIED AGAIN AND VEHICLE TURNED OVER WITH NO PROBLEMS. THERE IS CURRENTLY A RECALL ON MY MAKE MODEL AND YEAR, BUT MY VEHICLE DOESN'T FALL INTO IT PER FORD. RECALL STATES, "A COMPONENT WITHIN THE FUEL PUMP ELECTRIC MODULE (PEM) MAY OVERHEAT CAUSING A LOSS OF ELECTRICAL POWER TO THE FUEL PUMP. FUEL PUMP MALFUNCTION MAY CAUSE ENGINE STALL. A LOSS OF POWER TO THE FUEL PUMP WILL CAUSE THE ENGINE TO STALL OR PREVENT THE VEHICLE FROM STARTING, INCREASING THE RISK OF A CRASH." NHTSA CAMPAIGN NUMBER: 16V621000. FORD'S NUMBER FOR THIS RECALL IS 16S31. *TR

THE DOOR AJAR LIGHT WON'T GO OFF WHEN THE DOOR IS CLOSED WHEN CAR IS STATIONARY OR MOVING . THE DOME LIGHTS STAY ON WHILE DRIVING AND WHILE OFF . IT , DRAINS BATTERY AND AUTOMATIC LOCKS WON'T ENGAGE WHILE CAR IS ON AND MOVING. MY KIDS CAN OPEN DOORS WHILE DRIVING . IT ALSO CAUSES THE CAR ALARM TO GO OFF ! *TR

DRIVER SIDE DOOR WARNING KEEPS LIGHTING UP AND BEEPING. THE DOOR IS NOT AJAR, BUT CONSTANTLY GETTING THE MESSAGE TO PUT IT IN PARK AND RE-SHUT THE DOOR, EVEN WHILE DRIVING. INTERIOR LIGHTS NOW NOT WORKING PROPERLY BECAUSE THE CAR THINKS THE DRIVER DOOR IS CONSTANTLY AJAR. INTERIOR LIGHTS NO LONGER COME ON WHEN I OPEN THE DOOR, ONLY WHEN KEY IS IN THE IGNITION. THEY TAKE 20-30 MINUTES TO SHUT OFF NOW AFTER THE CAR IS SHUT OFF. *TR

RIGHT FRONT DOOR DOESN'T RECOGNIZE THAT THAT IT IS CLOSED. THIS HAS OCCURRED INTERMITTENTLY FOR APPROXIMATELY 6 MONTHS AND HAS RESULTED IN ALL OF THE FOLLOWING PROBLEMS NUMEROUS TIMES (LISTED IN ORDER OF MY GREATEST TO LEAST SAFETY CONCERN): 1) UNABLE TO LOCK DOORS WHETHER THE VEHICLE IS IN MOTION OR NOT. THIS PROBLEM CONCERNS ME THE MOST AS IT COULD RESULT IN ONE OF MY SMALL CHILDREN OPENING THE DOOR AND FALLING OUT AT HIGHWAY SPEED (OR ANY SPEED FOR THAT MATTER). 2) BATTERY DRAIN. WHEN THE VEHICLE IS OFF AND THE DOOR DOESN'T RECOGNIZE THAT IT'S CLOSED, ALL INTERIOR LIGHTS REMAIN ON. BECAUSE THE VEHICLE HAS NO WAY OF DISABLING THE INTERIOR LIGHTS, THIS HAS RESULTED IN A DEAD BATTERY ON MORE THAN ONE OCCASION. 3) FACTORY ALARM SOUNDING. WHEN THE DOOR (LATCH SENSOR?) IS FUNCTIONING PROPERLY AND THE VEHICLE IS OFF WITH THE DOORS LOCKED, IF THE DOOR MALFUNCTIONS IT CAUSES THE ALARM TO SOUND. THIS HAS HAPPENED AT ALL TIMES OF DAY, AT VARIOUS TEMPERATURES AND IN ALL WEATHER CONDITIONS (DRY, RAIN, SNOW, ETC). THIS HAS LED TO THE NEED FOR US TO STOP LOCKING THE DOORS WHEN THE VEHICLE IS OFF.

RIGHT FRONT SIDE DOOR IS SHOWN AJAR. INTERIOR LIGHTS REMAIN ON. VERY DANGEROUS DO DRIVE AT NIGHT. BATTERY WILL RUN DOWN SINCE LIGHTS WILL NOT TURN OFF. ON LINE STRING INDICATES VERY HIGH INCIDENCE OF FAULTY DOOR SWITCHES.

THE DOOR AJAR WARNING LIGHT IS ALWAYS ON EVEN THOUGH THE DOOR IS SHUT. THE DOOR CAN BE OPENED WHILE THE CAR IS MOVING WHICH IS DANGEROUS. I WAS TOLD THAT THIS IS A KNOWN ISSUE WITH THE FLEX AND THE ENTIRE LATCH ASSEMBLY WOULD NEED TO BE REPLACED. WHY ISN'T THIS SAFETY ISSUE BEING DEALT WITH BY FORD? *TR

3 OUT OF THE 4 DOORS ON THE FLEX WILL NOT LOCK, I CALLED FORD AGAIN TODAY AND WAS TOLD WE ARE NOT A PART OF THE 2.4 MILLION CARS RECALLED. MY CHILDREN CANNOT LOCK THE DOORS WHILE WE ARE TRAVELING AND IT IS VERY CONCERNING TO US, FORD SUGGESTED I PAY FOR NEW LOCKS AND IF WE ARE RECALLED THEY WILL REIMBURSE ME.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED EVEN WHEN THE DOORS WERE CLOSED. THE CONTACT STATED THAT DUE TO THE FAILURE, THE INTERIOR LIGHTS DID NOT CEASE TO FUNCTION, THE DOORS WOULD NOT LOCK, AND THE HORNS WOULD FUNCTION INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTERIOR DOOR LATCHES WOULD NEED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.

PASSENGER DRIVER SIDE DOOR ALWAYS SAYS AJAR, DOORS DON'T LOCK, DOME LIGHT ALWAYS STAYS ON. DRIVING, AND STATIONARY. *TR

THE ISSUES ARISES WHEN THE DOOR LATCH AND INTEGRATED SENSOR FAIL TO RECOGNIZE THE DOOR BEING CLOSED PROPERLY. A DISPLAY ON THE DASH WILL INFORM THE DRIVER OF THE WHICH DOOR IS "AJAR". THE VEHICLE WILL NOT CHIME AND INTERIOR LIGHTS WILL TURN OFF IF THE VEHICLE IS PUT IN DRIVE AND DRIVEN. THE SAFETY CONCERN IS THAT THE VEHICLE WILL NOW NOT ALLOW THE DOORS TO LOCKED WHILE PARKED OR IN MOTION. AN INVITED PERSON COULD ENTER THE VEHICLE AT A LIGHT OR AN THE EVENT OF A SERIOUS COLLISION THE DOOR MAY COME AJAR. A SEARCH OF THE INTERNET WILL REVEAL THIS IS A COMMON ISSUE AND FORD HAS EVEN REDESIGNED THE PART BECAUSE IT IS AWARE OF THIS FLAW.