2013 FORD FLEX Complaints

THE DRIVER DOOR ALWAYS SAYS ITS OPEN AND THE LIGHT ON THE INSIDE TO THE CAR STAY ON UNTIL THE VEHICLE IS DRIVEN AT A CERTAIN SPEED, THE ALARM ALSO RANDOMLY COMES ON. THE CAR BATTERY STAYS DEAD BECAUSE OF THIS PROBLEM. THE CAR WILL BE OFF AND THE ALARM WILL BE SET THE ALARM WILL SOUND SO I CANNOT LOCK MY DOORS.

STEERING SUDDENLY STOPPED! A SENSOR THAN CAME UP STATING SERVICE ADVANCE TRAC AND NOT EVEN 2 SECONDS LATER ANOTHER SENIOR COMES UP STATING POWER STEERING ASSIST FAULT! I WAS ABLE TO PULL OVER! I THEN READ CAR MANUAL STATING THAT THE SENSORS THAT WERE SHOWN HAVE TO DO WITH AN ELECTRIC POWER STEERING THAT CAN BE RESET BY SHUTTING OFF CAR AND RESTARTING 10 SECONDS LATER! I THEN BROUGHT IT TO KELLY FORD AND THEY ARE STATING THAT THE ENTIRE POWER STEERING RACK MUST BE REPLACED! THEY STATED THAT THERE ARE NO RECALLS ON MY VIN AND THAT I HAD NO WARRANTY! I BEGAN RESEARCH AND THERE HAVE BEEN OVER 500,000 CARS RECALLED FOR THE SAME EXACT REASON BUTVFORD INSIST THAT MINE IS NOT COVERED! I ALSO CONSTANTES FORD MOTORS AND THEY HAD ME FILE A CASE WHICH DID ABSOLUTELY NOTHING! THE DEALER QUOTED ME THAT THIS WAS A 2,000 DOLLAR JOB! MY ARGUMENT IS THAT THIS IS THE SAME EXACT THING THAT EVERY OTHER FORD HAS THAT HAVE BEEN RECALLED WHAT IS SO DIFFERENT ABOUT MINE! MY CAR WAS ALSO MANUFACTURED IN THE SAME AREA... I JUST DON'T UNDERSTAND! THIS WILL BE MY ONE AND ONLY FORD AND I WILL NEVER PURCHASE ONE AGAIN! FORD DEALERSHIPS ARE ALSO HORRIBLE TO VISIT! EVERY SINGLE TIME I HAVE BEEN IN ANY OF THE 3 DEALERS CLOSE TO ME HAVE ALWAYS BEEN UNCOMFORTABLE SITUATIONS! I NEVER FEEL AS IF THEY ARE BEING HONEST AND CAN NEVER HELP COME UP WITH A SOLUTION! AS SIMPLE AS MY CAR BEING DIAGNOSED! THE MAN MARK THAT WORK THERE QUOTED ME $159.00 AND THE WOMAN QUOTED ME $124.00 WHEN SHE QUESTIONED HIM IN FRONT OF ME! HE STATED OH THAT'S JUST AN EXTRA FEE SO THEY HAVE MORE TIME TO LOOK AT THE CAR AND WORK ON IT BUT IF SHE CHOOSES TO FIX IT HERE IT WILL BE WAIVED! THE WOMEN THEN STATED WELI HAVE NEVER SEEN THAT CHARGE BEFORE! MIND YOU I WAS JUST DROPPING OFF FOR DIAGNOSTIC TESTING AND THEY COULDN'T BE HONEST AM I SUPPOSED TO BELIEVE THE SHEET OF PAPER THAT ONLY HAS WHAT I CLAIMED TO SEE ON THE CARE SENSORS. *TR

WHEN I PUT GAS IN THE GAS EITHER FILL UP OR EVEN JUST A CAP OFF ON THE GAS TANK, STARTING THE ENGIN IS DIFICULT. IT HESITATES, WHEN TRYING TO START, AND HAS A ROUGH VERY ROUGH IDLE. ACCELARATION IS NOT A PROBLEM ONCE WE GET GOING, BUT IT IS THE INITIAL STARTING OF THE VEHICLE THAT IS A PROBLEM.

MY FLEX PTU SYSTEM HAD TO BE REPLACED BECAUSE IT FELL APART WHILE DRIVING. THERE WAS A LOUD BOOM THEN SEVERE GRINDING WHEN I TRIED TO ACCELERATE. THE MECHANIC SAID THIS PROBLEM HAPPENS SO OFTEN WITH FORD AWD SYSTEMS THAT THEY KEEP THEM IN STOCK. I CONTACTED FORD DIRECTLY TO COMPLAIN AND FIND WHAT THEY WERE DOING ABOUT IT. I WAS ADVISED THERE WAS NOTHING THEY COULD DO AND THAT I SHOULD FILE A COMPLAINT WITH YOU. THE COST TO REPAIR MY VEHICLE WILL BE $1500. THAT IS NOT A MINOR FIX AND I BELIEVE FORD SHOULD BE DOING SOMETHING ABOUT THIS. *TR

SENSOR INDICATES ONE OF THE BACK SEAT DOORS IS AJAR, BUT IT APPEARS TO BE CLOSED. REPEATED CLOSING OF DOOR DOES NOT RESOLVE ISSUE. CAR ALARM SOUNDS WHEN VEHICLE THINKS DOOR IS AJAR. INSIDE LIGHTS STAY ILLUMINATED WHEN DRIVING. THIS PROBLEM HAS BEEN OCCURRING OVER THE LAST FEW WEEKS. I SEE THAT THERE HAS BEEN A RECALL ON OTHER MODELS, I'VE SEEN SIMILAR COMPLAINTS FROM FLEX OWNERS ONLINE, AND I BELIEVE THE FLEX SHOULD BE RECALLED AS WELL, ESPECIALLY SINCE THEY ARE FAMILY VEHICLES AND OFTEN (AS IN MY CASE) ARE USED TO TRANSPORT MULTIPLE CHILDREN. *TR

THE AIRBAG LIGHT CAME ON AND I TOOK THE VEHICLE TO THE SERVICE DEPARTMENT AND WAS TOLD THAT THE INTERFACE MODULE PART # 18A812 NEEDED TO BE REPLACED. MY VEHICLE HAS NEVER BEEN IN A COLLISION WHERE THE AIRBAG DEPLOYED. MY VEHICLE HAS BEEN AT THE SERVICE DEPT FOR THE 2 1/2 MONTHS NOW AND NO ONE CAN TELL ME WHEN THE PART IS COMING AND WHY IT IS NOT INCLUDED IN THE RESTRAINT SYSTEM WARRANTY SINCE IT IS CONSIDERED AN AIRBAG MODULE. I CAN NOT DRIVE THE VEHICLE SINCE THE DEALERSHIP CAN NOT GUARANTEE THAT IT IS SAFE FOR ME TO DRIVE SINCE THEY DO NOT KNOW IF THE AIRBAGS WILL DEPLOY IF I AM IN A COLLISION OR JUST DRIVING AROUND. *TR

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE OPERATING THE VEHICLE, A WARNING INDICATOR ERRONEOUSLY ILLUMINATED, WHICH INDICATED BOTH THE REAR DRIVER AND PASSENGER SIDE DOORS WERE UNSECURED. THE INTERIOR LIGHTING REMAINED ILLUMINATED INSIDE THE VEHICLE. UPON INSPECTION, IS WAS ALSO DISCOVERED THAT THE BATTERY CABLE LINE WAS CORRODED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. UPDATED 01/10/2017*CT CONSUMER STATED BOTH RIGHT AND LEFT PASSENGER DOORS IN BACK DOES NOT CLOSE RIGHT. UPDATED 7/9/18*JB *TR

BOTH FRONT DOOR SENSORS INDICATE THAT THE DOOR IS OPEN WHEN IT IS NOT, AND THIS PREVENTS THE CHILD SAFETY LOCKS FROM BEING ENGAGED. THE DOORS WILL NOT LOCK WHEN THE DOOR SENSOR SAYS THAT IT IS OPEN. THIS HAPPENS WITH THE CAR IS IN MOTION AS WELL AS WHEN IT IS OFF. WHEN IT IS OFF AND THIS HAPPENS THE ALARM SOUNDS.

DRIVER DOOR SHOWS AJAR WHEN DOOR IS CLOSED. CAUSES DINGING NOISE WHEN DRIVING. AND ALARM TO GO OFF RANDOMLY WHEN UNATTENDED. MAKES DRIVING AT NIGHT DANGEROUS BECAUSE THE INTERIOR LIGHTS STAY ON UNTIL VEHICLE HAS ACCELERATED. DOOR WILL NOT LOCK CORRECTLY BECAUSE OF CONDITION. THIS IS A SAFTEY ISSUE

DOOR LATCH FALSE SENSOR. CAR DOES NOT PROPERLY REGISTER MY PASSENGER DOOR AS CLOSED. AS A RESULT, MY AUTOMATIC LOCK SYSTEM DOES NOT WORK AND I START OUT DRIVING WITH MY INSIDE LIGHTS ON. SAFETY CONCERN GIVEN HAT I LIVE IN THE CITY. ALSO, THIS ISSUE HAS CAUSED MY PARKED CAR ALARM TO FALSELY GO OFF AND DRAINED MY BATTERY. I HAD TO PAY $300 FOR A NEW BATTERY WHEN THE CAUSE IS A MANUFACTURER ERROR THAT I'VE COMPLAINED ABOUT FOR OVER A YEAR AND HAVE NOW BEEN ADVISED THAT I MUST PAY OVER $300 TO REPAIR.