2014 FORD FLEX Complaints

The backup camera experiences intermittent error messages, doesn’t turn on, and 90% of the time the image is reversed like in a mirror

Rear view camera does not work permanently sometimes image is upside down or no image. A lot of times this happens while backing up creating a safety hazard as we can hit other cars or people.

The contact owns a 2014 Ford Flex. The contact stated while driving at various speeds, the vehicle was fishtailing, causing the contact to lose control of the rear end of the vehicle. The contact stated that the failure was causing the tires and brakes to wear out prematurely, and had caused the tires to cave in. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 14V393000 (Power Train); however, the failure persisted. The failure mileage was approximately 113,000.

The contact owns a 2014 Ford Flex. The contact stated while the vehicle was parked next to the trash can, the contact exited the vehicle to put trash from the trunk into the trash can, the contact shifted the gear shifter but was unsure of what gear was selected. The contact stated that the vehicle started rolling forward. The contact was able to shift the gear shifter while the vehicle was moving forward and then shifted into reverse and was able to stop the vehicle upon striking a tree. The vehicle was towed to a local dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage 80,000

The contact owns a 2014 Ford Flex. The contact stated that while driving approximately 35 MPH and making a right turn, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. The vehicle was taken to the local mechanic to be diagnosed. The contact was informed that the steering rack was faulty and needed to be replaced and programmed. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 182,438.

The contact owns a 2014 Ford Flex. The contact stated while driving at an undisclosed speed, the rear passenger’s side door unlocked. In addition, the contact stated that the failure occurred sometimes when the vehicle was parked, and the alarm activated. The vehicle was taken to the dealer where it was diagnosed with a faulty door latch. The contact was informed that the door latch needed to be replaced. The vehicle was not repaired. The contact stated that the failure was persistent. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair could not be covered under warranty. The failure mileage was approximately 100,000. The VIN was unavailable.

fuel pump relay module. Vehicle shut off during driving without warning forcing panic and moving to side of road and had to tow vehicle. No incident happened but after replacement no longer had issue.

Sudden loss of control due to power steering failure . No accident, was able to recover.

Power Steering Assist Fault. We drove the vehicle from Detroit to the Florida Keys and back. We were on mountain roads and small bridges along the way. As we pulled into the driveway at home the Power Steering Assist Fault message dinged and displayed on the dashboard. The steering is locked straight forward, and the vehicle is stuck in the driveway until a tow truck can pull it out and deliver to a dealer for repairs. A recall exists for many other Flex and Ford vehicles with the same steering. This vehicle MUST be included for free repairs as well. My wife has had nightmares since the return of us jumping the Seven Mile Bridge or diving off a cliff in West Virginia and we would be dead along with the cousins riding with us and any other vehicle we hit with completely locked steering. We were exceedingly lucky this time. There can not be a next time.

The contact owns a 2014 Ford Flex. The contact stated that while her wife was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly after the steering wheel jerked in the right direction. As a result, the driver lost control of the vehicle and collided with a dividing wall on the side of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The air bags did not deploy. No warning lights were illuminated. A police report was not filed, and no injuries were reported. The vehicle was taken to an independent mechanic, who diagnosed a failure with both control arms. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to the dealer, who was able to duplicate the failure but was unable to provide a diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Safety Recall 15S18. The contact also stated that before the control arm failure, upon entering the vehicle and attempting to start the ignition, the vehicle failed to start as intended. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The contact repaired the vehicle herself upon replacing the fuel pump control module. After investigating the failure, the contact related the failure to Safety Recall 16S31. The manufacturer was notified of both failures but referred the contact to the NHTSA hotline for assistance. The failure mileage was 138,000.