2019 FORD FLEX Complaints

The contact owns a 2019 Ford Flex. The contact received notification of NTHSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated the vehicle had experienced the rearview camera failure. The failure mileage was approximately 30,000.

So. The b Pilar thing is about to fly off, it’s making a whistling noise. The back up camera doesn’t work and makes my whole panel stop working leading to not letting me control climate so it’s stuck blowing heat. I have young children so I haven’t been able to drive the car much for about two-3 months now. Ford told me they can’t do anything til they have the parts but I’m stuck with no vehicle and still paying. It’s too dangerous to drive it tho.

The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rearview camera displayed a distorted, blank, or upside-down image, and the camera had become inoperable. There was no warning light illuminated. The contact attempted to repair the rearview camera but was unsuccessful. The contact received the recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact called the local dealer, who stated that a second notification would be sent once the recall remedy was available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and advised as the dealer. The failure mileage was approximately 68,000.

The contact owns a 2019 Ford Flex. The contact stated while driving at an undisclosed speed, the driver's side B Pillar Trim Appliques detached and fell off. The dealer ws made aware of the failre, the contact was informed that the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.

2019 Flex , Odometer reading 58,190. Coolant seen on lower part of engine along with low coolant level. Took to dealership who confirmed the water pump failed and was leaking. We were lucky it was caught early before coolant leaked into the engine, causing the engine to stop while driving and permanently damage engine. There are no warnings for this when it happens (coolant leaking into engine),we were just fortunate to notice low coolant. Because there are no coolant warnings, it can lead to catastrophic engine damage while operating vehicle.There are no guarantees that this will not happen again, only parts are under two year warranty. After research, Ford knew this was an issue with this engine when we bought it, not only on the Flex but same engine on other models, yet continued to sell them. Cost $3,391.71 to repair. Because it is over 5 year warranty no help offered, yet is under 60K miles. There are other complaints regarding this same issue yet Ford continues to not acknowledge faulty design of engine. 2) still waiting for rrecall/repair of backup camera, 3) also waiting-recall/repair for plastic pillar covers. Both of these are under a recall for over a year. NHTSA has other complaints of this from consumers.

The contact owns a 2019 Ford Flex. The contact stated while reversing, the rear view camera screen displayed a blue screen. In addition, the error code indicated that the rear view camera display was unavailable. The failure occurred intermittently. The dealer was made aware of the failure, and the contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received a recall notification, NHTSA Campaign Number: 24V951000 (Back Over Prevention) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000(BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure intermittently and a warning message informing the back up camera was inoperable had displayed. The failure mileage was 50,000.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated that while in reverse(R), the rearview camera image would intermittently display either a blank or distorted image. The dealer was contacted and an appointment was made to have the recall serviced. Upon return to the dealer, the contact was informed that parts remained unavailable and that a second notice would be sent once parts were available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 40,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger side windshield started to detach. The contact also stated that the trim located on the driver’s door had also detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part required for the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was not available.

In October of 2025 the vehicle began to make engine noises. Within a day the vehicle stalled and shut down completely. I had my mechanic examine the car and they advise coolant had leaked into the engine cause damage. The engine had to be replaced. No warranty coverage and 4k later.