2014 FORD FLEX Complaints

The snuglock technology is a joke on this seat. It doesn’t matter if it’s latch or seatbelt installed the lock off isn’t holding it in position. Over time it becomes loose and the seat is moving more than an inch at the base. I’m having to tighten my seat every other day to ensure that my child’s seat is secure. I first complained to Graco in November and they wanted to send a replacement seat, but other complaints say even those have the same problem. I reached out to Graco again today stating I no longer want this seat.

The contact owns a 2014 Ford Flex. The contact stated that while her father was driving at 10 MPH and attempting to complete a left turn, the vehicle suddenly jerked to the left. As a result of the failure, the vehicle struck the curb. Several weeks later, the failure reoccurred, causing the vehicle to strike the sidewalk, and severely damaging the suspension. The traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Safety Recall 15S18. The manufacturer was notified of the failure but did not assist. The failure mileage was unknown.

We own a 2014 Ford Flex, and have been experiencing persistent problems with its rear backup camera system. We have been having this problem for close to 3 yrs now. The camera works intermittently every now and then. Sometimes, we get a message “Rear view camera unavailable. Contact Dealership”. There are times when it works and suddenly turns off while backing up. On multiple occasions, this has led to several close calls and near accidents when backing out of parking spaces, especially around small kids in school parking lots when I go to drop off and pick up my own kids from school. I often have to park my car far away or wait until the parking lot is less crowded to back up my car to avoid any accidents. It poses a serious safety risk when reversing in parking lots and other confined spaces. I have been unable to rely on the camera's display and Ford Flex being a big car, it is very inconvenient and dangerous to the people around my car while backing up. We did take it to the dealership sometime about an year ago to get it fixed and were charged $200 to just take a look at it. And, the dealer came back to say that there was no problem with the software and said that it looked like a problem with the wiring and quoted us close to $1000 +. The rear backup camera is an integral safety feature, allowing drivers to have a clear view of what's behind them when reversing. What is particularly troubling is that Ford has issued recalls for similar issues in other Ford models, but the Ford Flex seems to be absent from the list. I have been hearing this issue with other Ford Flex owners in my neighborhood and online about the same issue with many Ford Flex owners as well. It seems unfair and unjust that owners of Ford Flex Flex vehicles are left to grapple with these dangerous problems without any resolution from the manufacturer.

2014 Ford Flex AWD with 122,032 miles. Tried to get on interstate and when I got to 55mph heard a loud bang and smoke rolling from underneath car. Pulled over to find that the front differential had blown it's seals and gear lube sprayed everywhere. Car has been gently driven 25,000 in last 4 years with only other issues. Rear Hatch drive motor. Blend door actuators and strut mounts. Which all happened at 110,254 miles. Great car but now $3100 for a major part defect that is from Ford itself. Maintenance schedule in owners manual says an I quote. "Do not add fluid or change no need to check guaranteed for life" why is it there is the same recall for it but my vin is not included. Makes no sense. Been regularly maintained even before intervals. No warning no sign. Just boom

Front Control Interface Module failure resulting in unresponsive climate controls and audio. The issue starts with the audio stopping, followed by the HVAC turning off and then followed by defrosters turning on full blast. No warning prior to these turning off. Safety issue is the full on heaters happened on a 90+ degree day with a full car. With windows down, the heat and humidity inside and outside the vehicle rose to unsafe levels. Initial diagnosis was a software update, then a PCM replacement and finally Front Control Interface Module replacement.

No warning lights , electric steering failed while turning on a busy Highway. Was able to barely keep control fighting with Manual steering . Took the vehicle into independent shop and they replaced steering rack. $2500 dollars.

Electric assisted power steering failure. No warning lights, no warning of failure whatsoever. Unable to steer vehicle while driving. Problem was confirmed by mechanic that the steering rack needed replacement.

Power steering intermittently stops working and the steering wheel becomes almost locked in place. This first occurred approximately 6-8 months ago, but has gotten more frequent in occurrence and longer in duration. I have seen multiple complaints about this issue, but so far, there is no active safety recall. My vehicle was manufactured in the Oakville Plant, which was part of the recall for a very similar problem with 2011-2012 Ford Flexes (see Safety Recall 15S18) and although my vehicle is a 2014, it seems to have very similar issues. No steering or warning lights come on, the wheel just becomes very slow, almost like it is full manual steering.

The contact owns a 2014 Ford Flex. The contact stated that on various occasions, the vehicle failed to start. The contact also stated that the vehicle failed to unlock using the key fob. The contact had a locksmith go to her residence, and the key fob battery, and two unknown fuses were replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that on various occasions, the "No Key Detected" message was displayed. The vehicle was taken to a local dealer, where the failure could not be duplicated. The contact stated that the failure persisted and that when the vehicle was taken back to the dealer, it was diagnosed that the key fob needed to be replaced. The vehicle was repaired; however, the contact stated that the failure reoccurred. The vehicle was towed back to the dealer, where it was diagnosed that the remote function actuator module needed to be replaced; however, the part for the repair was discontinued. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 99,000.

Driving down road at 45MPH, vehicle lost power, motor quite running. Due to being on 4 lane divided road, and cars all around, I quickly hit my hazard lights, put it in neutral and coasted best I could and was able to turn on a side road to safety. This was very dangerous. Dash lights were on, no warning lights, messages before, during or after event. Tried restarting vehicle and it cranked away. Figured out had to repush the push start button to keep it from cranking away longer. Towed to local Ford dealer. They determined cause to be Fuel Pump Driver Module failed, (explains engine stop since there was no fuel supply, and needed replacement. In addition I had another issue, they found water pump was leaking out weep hole. I then discovered they built the water pump into the engine block, behind the timing chain. It takes 13 hours to replace, and if you don't replace, the water goes into the engine oil. Very bad design, knowing it would need to be replaced. Cost over $2500 and 1 week to change a water pump! Ridiculous. I know a class action lawsuit has been filed-while not a safety issue directly, I think many people will not change it (due to expense), and then the engine blows up while driving creating a safety hazard.